Ratings and Reviews for
Sit and Sleep
Contemporary and Modern Sofa Beds
Futon Sofa Beds and Mattresses
Unique Sleeping Solutions
Randswood Farm Ind Est
1.0 / 5
The website and the confirmation email says item in stock will be delivered in 5 to 10 working days .. after two weeks of silence I decide to call their customer service ... I am now informed that the sofa is in a container somewhere in the works and won’t arrive before end of month.. once container here the conversation was fairly quick and but goods took nearly 6 WEEKS to arrive. It would have been nice to know from the beginning !
Emilie v. 11/21/2018 at 07h58
We genuinely value all customer feedback so we thank you for your review. We would point out that when you placed your order online on 2nd October, our website was not showing the colour that you had chosen as ‘in stock’ but as ‘2 Due Oct ‘18’ (reflected in the order detail of your order confirmation e-mail of 2nd October) as we were waiting for stock to arrive from Innovation. Items which are shown as ‘In Stock’ are usually delivered within 5-10 working days. We sent all customers waiting for items on this shipment, including yourself, an e-mail on 12th October advising that the shipment was slightly delayed and that it was now estimated to arrive at UK port on 6th November (actually docked on 8th November).
We are sorry that the delivery of your order took longer than you had hoped and will look at how we can further improve our e-mail communications. We would also like to thank you for the very positive review of the product itself and we are glad that you are pleased with it.
www.sitandsleep.co.uk 11/21/2018 at 14h05
5.0 / 5
Really pleased with this product. It functions really well as both a sofa and a bed which is unusual.
Des O’Connell. 11/20/2018 at 09h18
5.0 / 5
Very helpful staff when I phoned up to enquire. I was really happy with the Kewbs . Delivered really quickly and to my front door on the ninth floor.
Sandra J. 11/19/2018 at 18h42
4.7 / 5
Service was extremely helpful and easy. Shipping was a little longer than I'd have liked but communication was clear.
Emily S. 11/11/2018 at 22h32
5.0 / 5
Very happy with the order, I made the order by phone and selina was so helpful. Delivery good and product great
Jane C. 11/6/2018 at 21h51
5.0 / 5
Great product. Delivered quickly and came when they said it would.
Claire L. 11/6/2018 at 16h59
5.0 / 5
Very happy overall (I must confess I did not need to use the customer services, and considering other aspects, I have no doubt it would also be 5*). Am considering a sofa from Sit & Sleep.
Ranjeet S. 11/6/2018 at 12h51
4.0 / 5
If quality is what you're after, you've come to the right place. The cover fabric - an attractive weave that costs a little extra - is worth the difference because it brings the Wow factor. I required a custom order, which led to considerable back and forth, but I appreciated the care and attention given. Finally, delivery was free, but slow.
LondonHenry. 11/6/2018 at 12h41
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