Ratings and Reviews for www.sitandsleep.co.uk
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Merchant Ratings
5.0
1
4.9www.sitandsleep.co.uk
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Sit and Sleep
Contemporary and Modern Sofa Beds
Futon Sofa Beds and Mattresses
Unique Sleeping Solutions
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Excellent service and product. Many thanks.
Frances L. 11/7/2021 at 12h54
The sofa bed looks very modern and attractive. It is comfortable to sit on but have not yet tried it as a bed. The fabric looks good quality and the finish is excellent. Putting it together was a bit of a challenge as always. All the bits were there but the instruction diagram could have been more helpful as you construct it upside down and then turn it over. A great feeling of satisfaction when it was completed.
Janet F. 11/5/2021 at 20h38
Hello Janet
Thank you for your review. I think we need to raise the subject of the assembly instructions for this model with Innovation Living - they have updated them in recent years and the previous instructions seemed easier to follow. I have this model myself and it isn't necessary to construct it with everything upside down (admittedly my instructions were the old style) but I think, for illustrative purposes, Innovation amended the diagrams and have actually complicated things as it certainly does appear that you need to do that - another customer also gave similar comments as yourself regarding assembly. So we will discuss this on our next review with Innovation. We are glad that once you had got your Cubed assembled you are pleased with the product.
Kind regards
Sit and Sleep.
www.sitandsleep.co.uk 11/6/2021 at 16h24
Can't praise this company high enough. I work in customer services and from speaking to them on the phone to delivery, it has been first class. I love my futon and you can tell straight away that is of a very high quality and standard. Well done Sit & Sleep!
Scott S. 11/5/2021 at 00h12
The company who delivered the mattress asked when I’d like delivery. We agreed delivery date saturday 23. On Friday 22 received confirmation email with time slot. All seemingly fantastic until I realised on 23 with time slot passing and no contact that email showed delivery date of Sunday 24. It rather defeats the object of agreeing dates with time slots if they are changed without consultation.The delivery on the Sunday at 7am was faultless with text night before and call on the morning.
Anne A. 11/3/2021 at 20h34
Hi Anne
Thank you very much for your review. Apologies for the issue regarding the delivery. This delivery company is usually excellent with their communications to customers (and have had very positive comments in this regard) so we will have to discuss with them to see what happened on this occasion. We have never previously had a change of delivery day without customer consultation/agreement and of course you should have been contacted regarding any change to the agreed day. Apologies again and thank you for the pleasant nature in communicating this matter to us.
Kind regards
Sit and Sleep
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www.sitandsleep.co.uk 11/6/2021 at 17h01
The futon mattress we purchased is very very comfortable and looks fabulous. It is used in our camper van and is more comfortable than we imagined.
Sit and Sleep's customer service is excellent - Andrew and Aaron were really helpful in helping me choose the material etc and keeping me informed when our courier collected so that we knew when it was going to be delivered.
I would definitely recommend Sit and Sleep and will use them again.
Debbie C. 10/31/2021 at 17h57
Extremely helpful telephone service to ensure I could order the the configuration I wanted. Delivery was very soon afterwards and on time.
Malcolm O. 10/29/2021 at 13h00
After receiving excellent advise on the phone I was able to place an order immediately and the sofa arrived within a couple of days!
Customer advise and delivery were very professional and friendly and my sofa bed has already been used.
Maria S. 10/24/2021 at 21h31
I mistakenly ordered a single futon when I actually meant to order a double one. The guys at S&S took it totally in their stride. Worked it so that a double got delivered and the single taken away.
Great thick comfy double, by the way!
Highly recommended
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Dc. 10/23/2021 at 00h05
Excellent from phone call to order and to delivery and both items are really well made , communication all the way through.
thank you
clive thomas.
Clive T. 10/22/2021 at 20h42
A great product, good quality and lovely colours, good fit. This company provided excellent service, sending me swatches of the material before I ordered. My only complaint was with Parcelforce. (Parcel was left in the rain and in the street on bin day!) I have complained to Parcelforce who apologised. I would suggest the company use Royal Mail not Parcelforce.
Heather S. 10/21/2021 at 13h42
Dear Heather
Thank you for your review - We regret you had a problem with Parcelforce and we will certainly log this with them at our next review.
Glad you are happy with the Futon Cover - and hope it will give you many years of service.
www.sitandsleep.co.uk 10/21/2021 at 16h01
Good customer service and delivered on time and product well protected. Bed appears well made and sturdy and easy to fold up and down, only used once so far and very comfortable.
Eleanor L. 10/21/2021 at 13h14
5.
Norah H. 10/21/2021 at 13h00
Very happy with our double bed futon mattress supplied by Sit and Sleep. I'd recommend this company.
Lisa. 10/14/2021 at 04h51
The delivery of the futon was excellent despite the problem with the petrol shortage! Thank you to both Sit and Sleep and IT Delivery.
Carol P. 10/11/2021 at 20h46
Good service and useful additional item when offered through Sit and Sleep. Their attention to detail and willingness to offer the headrests, mattress topper and very importantly for us range of colours available from Innovation meant that Sit and Sleep won the business of. product first seen and sat on at John Lewis but without the extras above.
Richard W. 10/11/2021 at 19h10
Absolutely love the Futon, as do the Grandchildren!! They made in 4 days after placing order (via phone call) so that I could collect in time for the family staying!! Perfect customer service, couldn't have been more helpful!! Thank you!!
Diane Caroline H. 10/11/2021 at 11h43
First time buyer, quite happy!
Arno O. 10/11/2021 at 08h37
Very pleased with futon and delivery. A small problem bolting the wooden base together - two holes didn't line up properly and needed quite a bit of force to align them.
Penny K. 10/1/2021 at 22h32
Used and feedback is that it was very comfortable, with enough room for two. As a sofa it is also very comfy.
Lyn H. 10/1/2021 at 11h54
Simple website to navigate. The item I wanted was available and it was delivered in good order exactly when they said it would be. What more can you ask!
Kathryn R. 10/1/2021 at 09h04
Brilliant service and advice from staff. Very patient with my indecisiveness!
When I finally made a decision, the sofa was here within 4 days and it's a great product.
Very well made and easy to put together. So glad I used SitandSleep, Thanks guys.
Carmelita G. 9/29/2021 at 14h14
Excellent quality and service Very pleased with the futon. Lovely colour.
Joseph P. 9/21/2021 at 20h24
Arrived on time as specified. Very well made and excellent customer service.
Barbara P. 9/21/2021 at 20h10
Fantastic delivery quick and on time and great communication about time day etc I could not be happier with the whole experience.\thank u
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Tammy W. 9/15/2021 at 22h19
Excellent service. Quick delivery and good quality product.
Mark I. 9/11/2021 at 13h57
Very good Website - and even better customer service via phone. Very knowledgable sales team!
Many thanks we are very happy with the bed.
Claudia. 9/10/2021 at 17h41
It seems a bit unfair that my overall rating for Sit and Sleep is lowered by the performance rating I have allocated to a delivery company that operate outside of their control. If I was just rating Sit and Sleep I'd give them 100% satisfaction on all scores. An excellent company, an excellent futon mattress: we are now awaiting another as we have been so impressed. Theres nothing you can do about delivery companies, but I'd highly recommend Sit and Sleep, in all respects.
Lisa H. 9/9/2021 at 11h49
Helpful and friendly service and great mattress.
Steve C. 9/9/2021 at 10h26
The instructions are written by people who know how to put the futon together, not for people who don't.
Mary D. 9/9/2021 at 09h26
No problems
good quality, the roll up and zip funciton works well
best kind of customer service - no problems with the order or the futon at all.
Mary H. 9/9/2021 at 09h04
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