Ratings and Reviews for www.sitandsleep.co.uk

We really appreciate feedback from customers so we thank you for your review. We completely accept that on this occasion you did not have a good delivery experience for which we sincerely apologise – it is not what we want, or strive for, for any of our customers. We use this delivery company extensively and, as I mentioned in my e-mail to you on 30th November, we rarely have issues with them but on very rare occasions, as with any delivery company, things don’t go quite right. On such occasions we try very hard to resolve the issue in the quickest time frame with the minimal inconvenience for the customer. Louise in our sales office was in daily communication with the delivery company and kept you as informed as possible with regular updates. We thank you for the pleasant manner in which you communicated with us during this frustrating time and for the very positive review of the product itself and our customer service.

We genuinely value all customer feedback so we thank you for your review. We would point out that when you placed your order online on 2nd October, our website was not showing the colour that you had chosen as ‘in stock’ but as ‘2 Due Oct ‘18’ (reflected in the order detail of your order confirmation e-mail of 2nd October) as we were waiting for stock to arrive from Innovation. Items which are shown as ‘In Stock’ are usually delivered within 5-10 working days. We sent all customers waiting for items on this shipment, including yourself, an e-mail on 12th October advising that the shipment was slightly delayed and that it was now estimated to arrive at UK port on 6th November (actually docked on 8th November).

We are sorry that the delivery of your order took longer than you had hoped and will look at how we can further improve our e-mail communications. We would also like to thank you for the very positive review of the product itself and we are glad that you are pleased with it.