Ratings and Reviews for www.sitandsleep.co.uk
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Merchant Ratings
5.0
1
4.9www.sitandsleep.co.uk
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Sit and Sleep
Contemporary and Modern Sofa Beds
Futon Sofa Beds and Mattresses
Unique Sleeping Solutions
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Great service. Great product. Easy to put together (according to my husband) and very comfortable (according to our guests who slept on it).
Ann W. 7/1/2019 at 16h49
Wonderful company with customer service that truly excels.
Deirdre H. 6/30/2019 at 21h26
Sit and Sleep were very easy to deal with, giving time and good advice. They sent samples of materials which were very useful in making informed choices. The quality of the futon itself was very good with strong wooden frame and a thick comfortable mattress. You cant feel the wooden slats underneath
I do suggest the mattress might have handles. It is nice and heavy but then a bit difficult to move on your own.
Secondly, I found the instructions a bit basic ( I almost overtightened the bolts).
Laurence S. 6/25/2019 at 12h13
Good communication, prompt delivery and quality product.
Leonie H. 6/17/2019 at 11h53
The shipping was well organised, they contacted me with some possible delivery dates and that way I could have a look at my calendar to see what worked best. They delivered as agreed and brought the sofa up to the third floor which I could not have done myself.
Marthe d. 6/16/2019 at 13h08
Great product and tremendous service. I would recommend this company for their great products backed up with top class customer service.
Chris H. 6/9/2019 at 19h15
Having bought an item previously from this company, I made it my first port of call when I needed a guest bed. Constraints on space led me to choose the Zipzap. The customer service was as excellent as before, and the delivery arrived on the day agreed. I foolishly undid the wrong zipper to start with, and it took a few attempts to get it back together (I could have used a third hand to hold it steady while I threaded it), but otherwise it was easy to convert from seat into bed and back again.
Jill D. 6/7/2019 at 15h16
Well made good value for money.
Lynn d. 6/3/2019 at 13h04
Very good products made in their own factory. Despatched and arrived exactly as they promised.
Judith C. 6/2/2019 at 17h52
Excellent product and service.
John W. 6/1/2019 at 10h07
Fantastic Product, amazing Customer service, nothing was too much trouble at all :)
Would happily recommend and would certainly use again.
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NC. 5/31/2019 at 15h56
Chose Sit and Sleep as I had questions about the product and I wanted to talk to someone who understood it, including how exactly how it was packaged. They didn’t disappoint - so helpful and knowledgeable. The only downside for me was that shipping took a bit longer than I was expecting, even after the product came into stock, due to use of a specialist shipping company (who are also great). Would have been good to know a bit more about that up front. Would definitely buy from them again tho :).
Ben S. 5/28/2019 at 18h24
Really pleased with the cover. My wife loves the colour.
Simon B. 5/28/2019 at 16h57
The only problem was the inability to talk to someone directly during normal daily trading hours. We ended up two or three times leaving messages for each other on our respective answer phones which was a waste of everyone's time. Otherwise everything about the product, the delivery and the customer service was fine.
Alan B. 5/28/2019 at 12h40
Beautiful, love it. Very comfortable. Delivery very good.
Tamara H. 5/28/2019 at 11h41
Very good service very good product good choice in the show room as well.
Kantilal M. 5/28/2019 at 09h17
Excellent Service and product. Will certainly use and recommend this firm again.
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Berlinda f. 5/27/2019 at 17h54
We visited the showroom before buying our futon, and received such great customer service.
Our futon was delivered on the day requested - although we did have to chase the carrier on the day before as we did not receive the promised email advising us of our time slot.
The futon was relatively easy to assemble - although the instructions could be a little better.
It is a super comfy chair and bed. We did opt for a better quality mattress (as our adult son will be using it for several weeks).
Linda E. 5/25/2019 at 21h22
Great company. Personal contact and friendly attitude. I don't often buy sofas, but would do so from this company again. Thanks.
Marge. 5/23/2019 at 20h45
Fantastic customer service from order to delivery with several notifications about date and time slot of delivery.
Marc v. 5/9/2019 at 23h39
Helpful staff and quick delivery. Product is very nicely made and extremely comfy. Fits under the bed as advised. Many thanks.
Susan S. 4/27/2019 at 13h09
Outstanding customer service. Excellent range of merchandise. Delivery on the correct day, though there was slight confusion about the sms message from Parcel Force.
Jill D. 4/25/2019 at 12h31
All good!
Tom S. 4/25/2019 at 11h03
As far as buying and receiving the item and the item it self i have been given no reason to doubt this is an excellent company. Good luck to them in the future.
Roy E. 4/20/2019 at 14h34
Great choice in colour and futons. Great customer service. More difficulty to assemble than I thought it would be.. Delivered on time,very wide time slot.
Elizabeth J. 4/20/2019 at 09h16
Very good futon, good value, clear communication.
Fraser W. 4/5/2019 at 11h05
Great product fast despatch and so comfy.
Deborah H. 3/5/2019 at 19h14
Very happy with the sofa and selection offered in the showroom. Comfort and quality of a high standard.
Yvonne B. 3/5/2019 at 12h00
I love it- the only thing I would say is that a) the instruction for assembly is a bit minimal, it took a bit of guesswork, and if one of us hadn't been esp. handy with diy...we may have ended up having to call for extra help,
b) from the design photo I expected the back to stand up straighter, I'm disappointed that I 'slump'back some degrees too far on it when sitting down
on the whole very happy- sorry it took so long to answer.
Heike D. 3/3/2019 at 13h37
Hello Heike. Thank you for your review and we're so glad that you love your new futon base. We'll have a look at how we can improve the assembly instructions. I think the Traditional still has some of the original assembly instructions that we created so we do agree that they are a little basic and due for an update.
Regarding your second point, I wonder if you have folded up the base completely because when it is completely folded up, in its seat position, the part that goes down behind the backrest should be completely vertical which would make the backrest a little more upright. We will give you a call to see if we can solve the issue for you.
www.sitandsleep.co.uk 3/7/2019 at 21h20
Excellent service. Many thanks.
Philip W. 2/15/2019 at 19h47
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