Ratings and Reviews for Aquamax
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Merchant Ratings
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Supply of Aquamax Bedding
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Great product very helpful in attempt to make delivery but actual lorry sent was 18 tonne even though 7.5 was requested! That said driver was helpful and delivery did happen and the product is excellent.
Joanne V. 10/4/2017 at 23h39
Actual product was excellent as usual, but around 10% of the bags had holes in them meaning some of the bedding leaked out. The order did not arrive on the day it was supposed to. I phoned twice to check on it and was told that they were delayed but would ring if they couldn't make it. They didn't ring. The next day I happened to ring just in time to get it shipped that day but if I had rung 5 minutes later if would have not been shipped until the following week.
Sarah. 10/3/2017 at 17h38
Sarah, I am sorry to hear about the broken bags on delivery and the customer service from the delivery company. As you can see from other reviews many customers love Aquamax and their only disappointment is delivery. Our warehouse always looks to ensure the bags leave in good condition. It is so frustrating when some delivery companies do not recognise the meaning of customer service. I will certainly compensate you for some lost bedding with your next order.
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Aquamax 10/3/2017 at 21h05
I am really happy with Aquamax. I have friends who have been persuaded to try cheaper alternatives and have regretted it. I won't be making that mistake.
Sam E. 9/26/2017 at 22h35
Great bedding delivered very quickly. 1 bag was damaged in transit but Paul has replaced it with another bag which was very kind. Beautiful bedding, does exactly as they say and smells so fresh. Would definitely recommend to anyone.
Carolyn H. 9/26/2017 at 19h57
Swift service, amazing product and fabulous friendly and knowledgeable customer care.
Joanna H. 9/23/2017 at 16h03
Only downside is the delivery driver can't get the pallet any closer to the barn!
Anna. 9/19/2017 at 23h26
Great customer service. I love this bedding it is so easy to use and the best bedding for dust and odour suppression, I add one dry bag a week to existing bedding which makes it ideal for minimising the muck heap and the impact on my purse.
Jayne M. 9/15/2017 at 04h29
Excellent service, very quick delivery.
Caron C. 9/14/2017 at 08h51
Easy online ordering. Delivery fast and on day of choice. Excellent customer service. Order every year from aquamax and always good service and excellent product.
Carly I. 9/13/2017 at 17h38
Great product, great service.
Sue R. 9/13/2017 at 15h48
Usual super service, thank you.
Jayne E. 9/11/2017 at 13h47
Very quick delivery. delivery service was good with correct sized vehicle and a great driver who could not have been more helpful. would have scored 5 BUT for two bags split open on the pallet.
Ron W. 8/26/2017 at 21h20
Brilliant, good communication, fast dispatch, excellent pricing.
Karen A. 8/20/2017 at 22h10
Can't fault the product, it minimises mucking out time, how often the muck heap needs taking away and mess on the yard. All round top product!
Selena G. 8/5/2017 at 17h49
Most of the bags were damaged, from a few pinpricks to fist size tear, so could not be left outside.
The delivery driver was not able to haul the goods over my shingle drive as his equipment was not mechanised and so we had to move the bags individually from the roadside into the dry.
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Lindan. 8/1/2017 at 06h57
Website convenient in that I can order anytime. The order arrived a day later than stated. It did come in a small van but with no hydraulic ramp or lift so that the bags had to be moved one by one.
Fiona D. 7/26/2017 at 09h47
Excellent product, excellent customer service. Sadly 3 of the bags were damaged, I suspect in transit, one so badly that it has lost a number of pellets and was taped up with brown tape on arrival.
Kirstie M. 6/1/2017 at 06h53
The lorry sent out was soo big it couldnt get uo my drive, but could only reverse into the gate area. But they dropped the oallet just inside the field gate. I had the delight of moving 60 x 16 kg bags up to my hay barn! Hard work, but did it. Smaller lorry next time please carriers.
Sue P. 5/26/2017 at 15h47
Excellent product & great customer service.
Sue R. 5/22/2017 at 23h03
Pallet the bedding was loaded on was only a single pallet and did not support the weight well. the pallet broke, and we had to manually unload half of the bedding before the fork lift truck could get underneath to lift it off the truck.
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Christine H. 5/22/2017 at 21h08
Fast efficient and good product.
Wisspy. 4/26/2017 at 18h59
Lovely product . Delivery was due yesterday pm. Took the afternoon off work and received a call to say won't be with me until tomorrow am. Unfortunately I was working this am. I asked to call me at least 1 hour prior to delivery but they rang me when they were with was annoying. Luckily I went to get my horse in at lunch much time and was there just as the driver was leaving so he moved the pallet for me
Lucy.
Lucy C. 4/6/2017 at 14h02
Really happy with Aquamax. I'm definitely converted. Customer service was great when I contacted them though the delivery was a bit slow with no communication from the courier until I chased Aquamax themselves.
Lesley B. 3/28/2017 at 21h16
Everything was great except the company delivering the bedding who turned up without calling first to check I would be there despite this being pre arranged.
Sara W. 3/6/2017 at 20h27
Delivery got delayed by courier as they had a new driver when it was supposed to be delivered and he was slower than expected. They did bring it out on a Saturday though so pleased about that. Good comms from seller.
ANDREA B. 3/5/2017 at 18h01
Top level product and customer service. Ordered on the Monday and delivery was organised for the Thursday to suit me. Brilliant. It is tricky for the delivery oeople to unload the pallett if it is not at the right end of the lorry as the fork lift is a hand pump type and the turning circle on the lorry was not big enough to manoeuver the oaklet round - so we inloaded by hand. Not a problem!!
Sue P. 3/2/2017 at 12h01
First class product - always good service and helpful company to work with.
ALLISON M. 2/22/2017 at 12h30
Excellent service.
Sarah T. 2/19/2017 at 21h05
Great product. A very easy ordering and delivery process with courteous and helpful delivery drivers.
Laura G. 2/17/2017 at 09h01
Order very promptly handled, delivery customised to suite perfectly, product superb at a fair price. What is there not to like.
Ron W. 2/14/2017 at 22h11
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