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Ratings and Reviews for Drawerboxes.co.uk

Merchant Ratings
5.0 1
4.8Drawerboxes.co.uk
 
We specialise exclusively in the production and supply of drawer boxes for the kitchen, bedroom, office or workshop.
We supply both replacement drawers and internal drawers to go inside a cabinet behind the door. All of our drawer components have a Lifetime Warranty from Blum UK, a world leader in kitchen components.
 
MerchantDrawerboxes.co.uk
URLhttps://www.drawerboxes.co.uk
Phone
AddressMorven, Westruther, Gordon, Berwickshire, TD3 6NF
Customer Review
4.3 / 5
Good product, ok delivery time - 5 days from time of ordering. East to fit. Youtube videos useful.
AP. 7/21/2018 at 12h16
Customer Review
5.0 / 5
Fitted perfectly and works very well.
Kim. 7/19/2018 at 08h11
Customer Review
5.0 / 5
Really excellent, easy to put together following the clear instructions, and good solid construction. A massive improvement on the worn out drawer I was keeping alive before!
Jonathan S. 7/17/2018 at 11h06
Customer Review
5.0 / 5
They do what they say.
John F. 7/16/2018 at 16h22
Customer Review
5.0 / 5
Excellent, though I measured correctly, thought they supplied incorrect size, however customer service was excellent and sorted me out, fitted correctly first time.
Adrian M. 7/16/2018 at 14h02
Customer Review
4.3 / 5
Very satisfactory product and transaction. As drawer base is not square, suggest instructions (and perhaps base itself) clarify the sides and front/back.
Matthew L. 7/9/2018 at 11h49
Customer Review
5.0 / 5
Excellent customer service! I would definitely use them again. So nice and friendly people too.
Theresa N. 7/5/2018 at 16h26
Customer Review
5.0 / 5
A first class product which filled our need to make our under-work-surface cupboards more readily accessible and was simple enough for a DIYer to install.
Peter L. 6/29/2018 at 09h42
Customer Review
4.7 / 5
Delivery was in 2 packs each coming by courier one in the morning and the other much later in the day - confused!
Lorna C. 6/27/2018 at 14h26
Thank you for the feedback and comments. We have asked DPD about this on several occasions. They cannot guarantee that consignments with two or more packages stay together through every stage. Apparently when a cage in the trunking area is full, the boxes go into the next cage. We apologise for any inconvenience on this occasion. We do find that on the whole. DPD provide a service that is above average. Thank you for buying from Drawerboxes.co.uk.
Drawerboxes.co.uk 6/27/2018 at 17h22
Customer Review
2.7 / 5
Let down by the courier service, the order was in 3 boxes all delivered on separate days and damaged.

Drawerboxes have said they will replace immediately unfortunately probably with the same delivery company!
Mark O. 6/25/2018 at 10h21
We wish to apologise for this unacceptable service from our courier. It is unusual to have 3 damaged boxes on one order. We have contacted them today to find out what went wrong.
In their defence, we have found that DPD provide the highest standard of service (compared to their competition) consistently measured over a 6 month period.
We are surprised at the merchandise rating of 3. Our products are of the highest standard, and over 95% of users give the merchandise 5 stars. Please let us know where we can improve in this case.
Kind Regards,
Drawerboxes quality control team.
Drawerboxes.co.uk 6/25/2018 at 13h10
Customer Review
4.3 / 5
I'm very pleased with the result; I would recommend them to friends.
Peter L. 6/19/2018 at 13h23
Customer Review
5.0 / 5
We were extremely pleased with the way this order was handled.

The packaging was very good, with not even a mark on the boxes, with the contents well arranged so there was nothing loose.
The delivery was well signalled ahead on the day and arrived at the appointed time.

We would certainly recommend Blum products and customer care.

Well done!!
Johanna P. 6/18/2018 at 22h45
Customer Review
5.0 / 5
Great product.
Hayley P. 6/4/2018 at 08h46
Customer Review
4.7 / 5
P&P a tad expensive and not dispatched immediately but well packed and DPD delivered within their stated 1 hour window. The item is very high quality, much better than the original. Prior to purchase I made a couple of telephone enquiries and the lady I spoke to was most helpful. The instructions, in particular the videos, are absolutely brilliant! I would definitely recommend this company.
Geoffrey E. 5/21/2018 at 06h03
Customer Review
4.7 / 5
Drawers great, but the tray did not offer good value.
Timothy B. 5/18/2018 at 13h59
Customer Review
5.0 / 5
Very good product.
Tony L. 5/16/2018 at 22h06
Customer Review
5.0 / 5
Excellent service quick delivery, easy to install.
Cheryl A. 5/13/2018 at 15h41
Customer Review
5.0 / 5
Excellent product will be ordering more.
Nigel h. 5/10/2018 at 10h37
Customer Review
5.0 / 5
Excellent product & customer service every organisation should aim for. Have used drawerbox on two occasions and been delighted. Would recommend to anyone and have done so over the years I have used their services.
John B. 5/9/2018 at 14h56
Customer Review
5.0 / 5
Great product. Client suffers with arthritis and is extremely happy.
Jason A. 5/9/2018 at 11h31
Customer Review
4.3 / 5
High quality product which is simple to fit. I left it a little last minute to order mine but customer services were really helpful and prioritised the order so it arrived in good time. Unfortunately, a couple of components were missing from the order so I've had to give a 3 for shipping but again, the customer services team were really helpful and got the missing parts out without delay. I would definitely buy this product and use this company again..
Sara N. 5/6/2018 at 21h14
Customer Review
5.0 / 5
Excellent product and easy to follow instruction videos.
Joyce B. 5/3/2018 at 11h25
Customer Review
5.0 / 5
Although there was a small problem with my initial order drawerboxes.co.uk sorted it efficiently and effectively. I couldn't fault the after-sales service.The Drawers themselves are the easiest thing to fit following the printed instructions and the easy to follow videos make installing even easier.
Simon W. 5/2/2018 at 20h23
Customer Review
5.0 / 5
Every part of the process from order to delivery went as promised on the web site.
Terence G. 4/27/2018 at 11h39
Customer Review
5.0 / 5
Phoned to check on delivery, was phoned back promptly with date. Received text with delivery time slot. Very efficient.
Barbara R. 4/25/2018 at 19h11
Customer Review
5.0 / 5
Haven't installed the items yet but the service was astonishing. No doubt the drawers will be great as Blum always are.
David D. 4/25/2018 at 16h56
Customer Review
3.7 / 5
From placing my order, the delivery was arranged quickly afterwards. Initially I did not receive an estimated date, then received the wrong customer’s order, but followed by a polite and helpful phone call from their customer team. When the order arrived, two items were damaged, but replacements were sent in less than 36 hours of requesting, which was fantastic. Finally the quality of the goods is fantastic, very easy to fit. Would order again.
Bradley W. 4/23/2018 at 19h05
Customer Review
4.7 / 5
Great quality product - exactly what I needed. Customer service was excellent and very responsive.
Beth H. 4/21/2018 at 14h03
Customer Review
4.3 / 5
Everything OK.
Barry S. 4/20/2018 at 13h12
Customer Review
5.0 / 5
Very good product and service.
Roland C. 4/20/2018 at 08h38