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Ratings and Reviews for www.sitandsleep.co.uk

Merchant Ratings
5.0 1
4.8www.sitandsleep.co.uk
 
Sit and Sleep
Contemporary and Modern Sofa Beds
Futon Sofa Beds and Mattresses
Unique Sleeping Solutions
 
Merchantwww.sitandsleep.co.uk
URLhttps://www.sitandsleep.co.uk
Phone
AddressRandswood Farm Ind Est
West Wratting
Cambridge
CB21 5LR
Customer Review
4.7 / 5
Given that the sofa is made to order it was quite quick to arrive. It was easy enough to get into our upstairs flat the way it was flatpacked - nothing too heavy or bulky.
Putting the sofa together, however, was a bit of a nightmare and took much longer than the 30 minutes they claimed it would take - the instructions were very short, unclear with dark pictures on which it was hard to see what one was supposed to do.
I can't really comment on the customer service as I have not spoken to them.
L.W. 12/6/2019 at 19h11
Customer Review
5.0 / 5
Andrew at Sit and Sleep was brilliant. He spent time with us in the showroom working out what was the best sofa bed for our requirements. He provided great communication and responded swiftly to any enquires we had. The product is amazing. Looks great but more importantly is a firm and sturdy bed
when needed. The 160 did take a while to assemble and is a big sofa bed so a little heavy when setting it up as a bed but I’m sure we’ll get the knack of it. The delivery guy was friendly and helpful.
Rebecca C. 12/6/2019 at 08h56
Customer Review
5.0 / 5
Happy with our purchase - reasonably priced, comfortable futon sofa/bed. Helpful service in the showroom and delivery arranged efficiently. Nice to buy from people who make the product, and who can therefore offer you correct information and a bit of flexibility. Having trawled around the high street furnishers for a sofa on previous occasions, I would recommend giving a go with this local company.
Rob B. 12/3/2019 at 22h09
Customer Review
5.0 / 5
Absolutely love this double futon. Looks amazing as a sofa and a bed, both designs very comfortable. Easy to put together with clear instructions. I couldn’t fault the customer service and the delivery arranged by I T Distribution was excellent. I was kept up to date from ordering the futon to the day of delivery. Without a doubt the best service I have ever received from buying a product on line.
Steffani H. 11/5/2019 at 15h03
Customer Review
5.0 / 5
Excellent in all respects, a great customer experience.
Andrew T. 11/5/2019 at 02h58
Customer Review
5.0 / 5
This is the second time I have used sit and sleep they are amazing I recommended them to my friends have also use them really helpful great products.
Julie j. 10/28/2019 at 13h21
Customer Review
4.7 / 5
Very satisfactory.
George J. 10/24/2019 at 19h50
Customer Review
4.7 / 5
It would have been helpful if the item could have been delivered to an upper floor.
Knowledgeable and friendly customer service.
Jane L. 10/8/2019 at 22h49
Hello Jane. Thank you very much for your lovely reviews - we are so glad that you like your Splitback Frej Sofa Bed. We do actually offer upper floor deliveries across most of the UK so we do apologise if this wasn't made clear at the time of taking your order. Choosing an upper floor delivery does cost more and can take a little longer to arrange but if a customer doesn't have a delivery day deadline then this can be a good option for larger items. Thanks again.
www.sitandsleep.co.uk 10/10/2019 at 14h45
Customer Review
4.7 / 5
The totality of my order took a while to complete but I was impressed by the care and communication throughout.

A manufacturing fault with one of the sofa bed legs reflected a less than careful selection of screws at the time of build. This minor set back was remedied and a new leg section provided. I was surprised by this generous solution as a replacement set of screws would have sufficed!

The friendliness and helpfulness of all the Sitandsleep staff I have dealt with has been exemplary.
Stewart W. 9/30/2019 at 15h41
Customer Review
5.0 / 5
Excellent customer service from Sit and Sleep! Robert was really helpful when I was trying to decide on which fabric for the sofa bed and we were kept well inform about the delivery date.
Lucy S. 9/28/2019 at 15h58
Customer Review
5.0 / 5
Ought the single version of this product fringe this firm and have been really pleased. Decided to buy the double version for another room so SNS was first port of call. Excellent customer service and purchase wend smoothly.
Gary C. 9/22/2019 at 23h06
Customer Review
5.0 / 5
Communication is paramount and the communication with you has been beyond outstanding, from your confirmatory email of my order, phone calls and email informing me of the arrival of my wonderful Cubed, to the many frustrating phone calls made by us in relation to the delivery of our chair bed which was nothing at all to do with your good selves, but the courier company. Your service right through has been friendly, helpful, professional and efficient and therefore highly recommendable.
Helen H. 9/22/2019 at 20h48
Customer Review
5.0 / 5
Excellent service.
Graham D. 9/9/2019 at 07h06
Customer Review
5.0 / 5
Superb customer service and easy to put order by the phone. I am satisfied with my new sofabed that was easy to assemble.
Jo C. 9/8/2019 at 12h29
Customer Review
5.0 / 5
Really excellent, we have bought a total of 10 large cushions . A finishing touch for our cabin. Lovely quality and colours. Good delivery and communication.
Peter S. 9/1/2019 at 15h37
Customer Review
5.0 / 5
Great quality item Comfortable and a good fit Very pleased all round.
Stephen B. 9/1/2019 at 01h17
Customer Review
3.7 / 5
Great quality product. Excellent interactions with Sit and Sleep that felt very personal and helpful. Delivery company felt below the current industry norms in terms of speed and communications. I didn’t hear anything from them despite chasing Sit and Sleep and them saying they would prompt them, so telephoned the delivery company myself and then arranged delivery date. Norm nowadays is much more active delivery process with communications throughout. Love the quality of the sofa bed.
Chris B. 9/1/2019 at 00h30
Customer Review
5.0 / 5
Very good quality mattress and cover, easily assembled and converts to bed very quickly. Really pleased with this purchase which was delivered to my home within 3 days of ordering.
Margaret B. 8/30/2019 at 17h59
Customer Review
5.0 / 5
Good service and good quality product.
Jane S. 8/30/2019 at 14h06
Customer Review
4.7 / 5
A very good online shopping experience, from initial queries to product delivery. I would recommend SitandSleep to others and shop here again.
Patti M. 8/26/2019 at 22h24
Customer Review
4.7 / 5
Although when I placed my order the item turned out to be just out of stock (no clear sign of this on the website), customer service was prompt to explain this and reassured me they would be able to deliver in a couple weeks' time. As soon as it got to their warehouse, they referred me to their excellent delivery partner, who handled everything swiftly and with prompt communication.
Francesco O. 8/19/2019 at 08h37
Customer Review
5.0 / 5
Friendly, knowledgeable service with no pressure to buy. Can thoroughly recommend.
Jan W. 8/16/2019 at 10h24
Customer Review
5.0 / 5
Customer service 10/10 - super helpful and going up and beyond. I customised some furniture I bought with them and they ordered more fabric and offered advice to me. Will definitely stay a customer in the future. Thanks sitandsleep! Margot.
Margot V. 8/10/2019 at 12h49
Customer Review
5.0 / 5
I’m very happy with my purchase, I visited the showroom to see how comfortable the various sofa’s and futon’s were (very, being the answer!) The showroom gents were so helpful and I wasn’t rushed or pressured in any way, so although I’d gone with the intention of buying a chair in the end I decided to buy a compact double instead! The delivery was quick and easy and my futon is very comfortable. Thanks for all your help.
Sue V. 8/6/2019 at 22h56
Customer Review
5.0 / 5
Absolutely perfect mattress for a futon base that's used as a permanent bed. First class service and very happy with the product.
Jane T. 7/29/2019 at 12h06
Customer Review
5.0 / 5
Easy to order. Very good feed back when contacted with regards to delivery. Delivered on time. Easy to assemble and well made. Looks great. Very comfortable.
Sheena C. 7/29/2019 at 07h47
Customer Review
5.0 / 5
I found SitandSleep whilst browsing the internet looking for a replacement futon cover and was immediately pleased with the fact that there was a large choice of material and I could send for a sample before making a purchase. The staff were extremely patient and helpful when I had a problem with payment. I was informed when to expect delivery and the courier delivered it when expected.i would have no hesitation in ordering from the firm again.
Helen H. 7/13/2019 at 09h26
Customer Review
5.0 / 5
Excellent customer service and delivery, very happy with the product.
Peter M. 7/13/2019 at 08h08
Customer Review
5.0 / 5
Kept well informed on delivery. Arrived as promised on time. Good service from delivery chaps. Thank you.
Maria R. 7/8/2019 at 12h43
Customer Review
5.0 / 5
Great service from start to finish. Also gave advice on choices made. Really helpful throughout. Would definitely recommend SitandSleep. First class!
Anonymous. 7/4/2019 at 13h22