Ratings and Reviews for Plumb2u
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Merchant Ratings
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We offer a wide variety of quality products for plumbing and heating. Discover more products in our shop or ask us if you can't find what you are looking for.
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| Merchant | Plumb2u |
| URL | https://www.plumb2u.com |
| Email | |
| Phone | |
| Address | PLUMB2U
Unit 6, Epsom Business Park, Kiln Lane
EPSOM
UNITED KINGDOM
KT17 1JF GB |
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Great company to do business with.
Paul A. 8/31/2021 at 17h37
Thanks Paul - much appreciated!
Plumb2u 9/13/2021 at 11h19
Good service.
Susan W. 8/31/2021 at 17h00
Thank you Susan!
Plumb2u 9/13/2021 at 11h19
Ordered a new shower over a month ago as it showed in stock, but then received an email to say when they went to pick it there were none available. One month later after lots of unanswered emails and unable to get through on customer services I am going down the charge back route with my credit card provider.
Bradley s. 8/31/2021 at 15h08
Hi Bradley,
We are so sorry to hear of the issues experienced with your order!
We can now see that the unit was delivered to you so hopefully this was resolved for you.
Apologies once again for any inconvenience caused.
Plumb2u Team.
Plumb2u 9/13/2021 at 11h18
I have not yet received the shower...??
It was ordered 8 days ago - I appreciate this has run over a B/Holiday but was expecting it last Thursday. DPD order tracking says they have not yet received the good from you..
Ryan M. 8/31/2021 at 14h44
Good price, quick delivery.
Gerald O. 8/30/2021 at 20h19
Cheapest quality shower pump on the net , prompt delivery Thanks.
Paul B. 8/30/2021 at 19h46
Excellent service.
Gc. 8/30/2021 at 19h30
Shipped promptly and delivered via dpd. Not installed yet and no dealings with customer services so can’t rate these areas.
Sam. 8/30/2021 at 19h07
I ordered Bristan Java 2 Handle Bath Filler J BF C. Unfortunately through no fault of Plumb2U the item was lost by Royal Mail. I can only say that Plum2U are an excellent company with superlative customer service.They did not have another item in stock, but immediately refunded my payment. They also apologised for the inconvenience even though they were not at fault.
I will certainly use there services again without hesitation.
Laurence H. 8/30/2021 at 18h44
Best price, fast delivery but although the box was well wrapped the packaging looked as though it had gone 12 rounds with Mike Tyson. Fortunately the contents were all ok.
Roger N. 8/30/2021 at 16h55
Excellent service, item arrived promptly.
Rob M. 8/29/2021 at 14h53
First class online ordering and shipped very next working day.
Given a delivery time slot, spot on.
Great example of how its done..
Scott B. 8/27/2021 at 18h49
Ordered 2 Grohe toilet frames. Products seem fine on installation but delivery took 4 days despite paying £9 for next day delivery. I have asked the plmb2u team twice for a refund for the delivery but so far have only received silence!?
Mr s. 8/27/2021 at 15h14
Just what I was looking for, all four items as a package deal. Arrived on time as well.
Obaid R. 8/26/2021 at 22h31
In stock, delivered on time. What more can you want.
Stephen L. 8/26/2021 at 22h29
First time dealing with this company, no problems at all. Would highly recommend.
John S. 8/26/2021 at 14h50
Ordered two items, the first arrived reasonably quickly, but the second item caused me all sorts of problems. I had to call and email numerous times, but no one ever called back. They did email eventually. I was told it had been dispatched when it hadn’t been, was given a tracking number that didn’t work and was told it was being dispatched on days that it clearly wasn’t. It took almost two weeks to finally get the second item. Happy with the products, but not with the customer service.
Andrew H. 8/26/2021 at 11h28
Hi Andrew,
Sincere apologies for the delay with your order.
One of the units ordered was unfortunately out of stock and we had to back order it from the manufacturers.
The order was put back into our dispatch network as we were expecting the stock to come it, however unfortunately there was an unforeseen delay from the manufacture end too which held things up.
We are so sorry for this, please do accept our apology for any inconvenience caused.
Kindest Regards,
Plumb2u Team.
Plumb2u 8/26/2021 at 10h42
Would not recommend buying from this company. Symbolic service !
Never received the Power shower I ordered and started to receive emails meant for other customers FFS !
However, I did receive a full refund.
JOHN K. 8/26/2021 at 05h11
Fair price and prompt service.
M. B. 8/25/2021 at 19h52
Very good.
JASON D. 8/25/2021 at 15h46
Hi Jason,
Thank you for reviewing us!!
Kindest Regards,
Plumb2u Team.
Plumb2u 8/25/2021 at 17h11
Very good service.
Jeremy w. 8/24/2021 at 23h43
Thank you Jeremy - much appreciated!
Plumb2u 8/25/2021 at 17h11
EXCELLENT SERVICE!!
RICHARD S. 8/24/2021 at 21h19
Thank you so much Richard, we are glad you were pleased with the service!
Plumb2u 8/25/2021 at 17h11
Excellent seller.
CAROLINE H. 8/24/2021 at 18h06
Thank you Caroline from all the Plumb2u team!
Plumb2u 8/25/2021 at 17h12
I think that if someone who spens over £50 on products should expect them to be sent next day or not far off from a better service then Royal mail eg DPD or DHL and know other online stores around do this. Royal mail tracking is awful generally speaking as standard.
Customer service was OK but feel they should have been more informed on delivery date at early stages. If there were any good deals/prices on Nerrad products I might order again.
Chris R. 8/24/2021 at 18h01
Hi Chris,
Thank you for your feedback, we really appreciate it as it helps to improve our service moving forward.
In regards to Royal Mail, in our experience we have found them to be one of the more reliable couriers overall for parcels so we are sorry that you have had a bad experience on this occasion.
We do however hope that you are happy with the product received.
Kindest Regards,
Plumb2u Team.
Plumb2u 8/26/2021 at 09h42
Excellent price and excellent service, I ordered a Bristan shower about 11.00 on one day and received it within 24 hours. OK I paid £9 for next day delivery but even adding that to the shower price it was still great value, I would use again no problem.
Michael P. 8/24/2021 at 12h03
Hi Michael,
Thank you for taking the time out to leave us a great review! - All the team at Plumb2u really appreciate it!
Look forward to seeing you again at some point in the future.
Kindest Regards,
Plumb2u Team.
Plumb2u 8/26/2021 at 09h45
Placed order before 3 pm on a Thursday. Paid for next working day delivery. Therefore, order should have arrived on the Friday. Order did not arrive until the following Monday. Email sent to Plumb2U but person responding did not seem to understand what next working day meant. A request for additional shipping costs to be reimbursed was ignored.
Emma S. 8/24/2021 at 10h42
Hi Emma,
We are so sorry to hear of this and thank you for bringing this to our attention.
You are correct in that the item should have been delivered on the Friday so we are sorry we were not able to meet this deadline on this rare occasion. Apologies for the confusion with a member of our team also.
We have just issued a refund for the additional post cost as requested.
Apologies once again for any inconvenience.
Kindest Regards,
Plumb2u Team.
Plumb2u 8/26/2021 at 09h55
The wrong products arrived, and after several phone calls and email, still no reply :(
Not Good!
Richard L. 8/24/2021 at 10h32
Plumb2U was the cheapest place I could find for a replacement Ariston water heater but I was very pleased when it arrived so quickly. I ordered it late on a Sunday afternoon and it arrived on Tuesday and I fitted it on Tuesday evening.
Tim W. 8/23/2021 at 22h29
Hi Tim,
We are so happy to hear that you were pleased with the price and the speedy dispatch from us.
Thank you so much for taking the time out to give us such a positive review!
All the best,
Plumb2u Team.
Plumb2u 8/26/2021 at 10h05
Very competitive price.
Frederick P. 8/23/2021 at 21h20
Thanks Frederick, we are glad we could offer a good price for you!
Kindest Regards,
Plumb2u Team.
Plumb2u 8/26/2021 at 10h06
If I could give more than 5 stars I would. You only find out how good a company really is, when something goes wrong. I had an issue when the wrong product was supplied. Plumb2u investigated, and replaced the product quickly and efficiently.
No problem thank you.
Mark G. 8/23/2021 at 13h49
Hi Mark,
Thank you for such kind words, it is very much appreciated!
Apologies for the initial error however we are so glad we could resolve this quickly for you.
Kindest Regards,
Plumb2u Team.
Plumb2u 8/26/2021 at 10h08
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