Ratings and Reviews for Drawerboxes.co.uk
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Merchant Ratings
5.0
1
4.9Drawerboxes.co.uk
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We specialise exclusively in the production and supply of drawer boxes for the kitchen, bedroom, office or workshop.
We supply both replacement drawers and internal drawers to go inside a cabinet behind the door. All of our drawer components have a Lifetime Warranty from Blum UK, a world leader in kitchen components.
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I have rarely been so impressed with a company's customer service. DrawerBoxes were fantastic from start to finish - promptly answering my questions before the order to ensure I got the measurements right, as well as brilliant aftercare. The text message service in which you can send photos and get immediate support is just great. Building the drawers is a bit time consuming and you need to follow the instructions carefully, but the build quality is excellent and the videos very useful.
Taliana. 4/19/2023 at 19h29
Thanks for a great review, it is appreciated. The team at Drawerboxes take great pride in the quality and accuracy each order.
Drawerboxes.co.uk 4/19/2023 at 20h35
Great product.
Adam M. 4/19/2023 at 07h57
Very good products, and support was very helpful when I couldn't figure out how a couple of things fitted. Would definitely recommend.
Paul I. 4/18/2023 at 14h25
Fantastic product. Great service. Happy to recommend this website.
Vijay P. 4/18/2023 at 00h21
Efficient service and fast delivery with plenty info on progress. Drawers look good and fit well. Only issues was the instructions provided were for Tandembox model not Metalbox as ordered. That caused a bit of head scratching until I realised.. then it was back to the videos online, but would have been easier with the correct paper copy.
Iain G. 4/13/2023 at 13h33
Thanks for taking the time to leave a review. Apologies for us sending the wrong instructions! We are glad the video instructions came to the rescue!
Drawerboxes.co.uk 4/13/2023 at 16h04
Very good product, high quality drawer.
Colin W. 4/13/2023 at 01h59
Excellent service and communication.
Michael B. 4/12/2023 at 09h50
Great service.
Toad. 4/11/2023 at 18h11
A really great company that produces excellent products and has first class customer service.
Paul R. 4/7/2023 at 18h47
Thanks for a lovely comment. The whole team really appreciate the recognition!!
Drawerboxes.co.uk 4/8/2023 at 13h57
Excellent service, so nice to be able to speak to someone on the phone about my queries before ordering!
Michael M. 4/7/2023 at 08h59
Generally good service from drawerboxes.co.uk, with clear guides for measuring up, and brilliant videos for installing. The product itself is great, of course.
If I had one quibble, it wasn’t clear from the site that the item I was ordering would need manufacturing - the site talks about many items being available next day, where in fact it took the full 8 days. But apart from that, very pleased.
I had to switch to my laptop to complete the order - no joy on iPad.
Adrian W. 4/4/2023 at 07h25
Thanks for the review and comments.
Please note we do say on our delivery page that the current lead time is 8 working days.
We also offer to try to fulfill any urgent orders on a much shorter timescale, but we would need to be informed at the time of order.
As we offer literally any width, there is the manufacturing of width determined components to be allowed for (eg drawer base and back. Internal fronts).
I'm sorry to hear you had issues checking out on your IPad, we will monitor for any similar reports.
Drawerboxes.co.uk 4/4/2023 at 22h55
Everything arrived well packed by the delivery date that I was given.
The complete kit is top quality and well worth the money.
David L. 4/3/2023 at 11h43
Products well-described and able to specify exactly what I wanted. Product arrived well packaged - only reason that shipping is not five stars is that it took a few days to arrive, and I have been spoilt but Amazon Prime next day service.
Martin C. 3/30/2023 at 13h53
Everything went well. I wrote to the company to get advice before ordering which was helpful and they came back to me quickly.
Great service.
Helen W. 3/28/2023 at 18h37
Product arrived before the quoted estimate. Had some trouble getting advice on completing the job, one contact would have been useful. Final advice was helpful.
Gordon Fey. 3/28/2023 at 10h46
I have used Drawerboxes several time now and they are a great company to deal with
1. Competitive Pricing
2. Quick, realiable delivery
3. Items packed well and as ordered
On my last they querired the sizes I ordered as they were unsual and thankfully they saved me from getting incorrect goods.
Will use again.
Stewart D. 3/27/2023 at 15h15
Thank you!
We wanted to extend our gratitude for your thoughtful review of Drawerboxes. Your kind words regarding our competitive pricing, prompt delivery, and careful packaging have brought a smile to our team's faces.
It's great to know that our attentive customer service made a positive impact on your experience, especially when it came to confirming the sizes you ordered. Your satisfaction is our top priority, and we're always here to ensure you have the best possible experience with our products.
Thank you once again for choosing Drawerboxes and for sharing your feedback with others. We hope to work with you again in the future and continue providing top-notch service.
Warm regards,
The Team.
Drawerboxes.co.uk 3/27/2023 at 19h15
So impressed with the quality and customer support.
Jennifer D. 3/24/2023 at 09h05
A well-engineered quality product and a perfect fit. Order was processed on time and kept informed of progress. The simple things but not always that common! Tiny issue around one too many right hand drawer runners being supplied but nothing a cheap purchase from Screwfix couldn’t resolve.
Ian W. 3/23/2023 at 21h29
Great company to deal with ,they were very helpful with the order. The items were all packed well but unfortunately 2 drawerfront were cracked and replaced the very next day. Everything fitted well and was easy to fit. I would use them again if we needed to change more cupboards.
Raymond C. 3/22/2023 at 15h37
No faults here!
Gerald D. 3/22/2023 at 10h14
I ordered a replacement drawer for a kitchen cabinet. The ordering process was nice and clear and after a little wait my drawer arrived. The installation instructions were concise and clear making it very easy to fit.
Mohammed R. 3/22/2023 at 08h08
Great service, great product.
Gary P. 3/22/2023 at 04h55
Excellent website. Informative and easy to understand and order. Delivery was as indicated and on schedule. Protection and packaging were first class. Great service and highly recommend.
Mike M. 3/20/2023 at 18h34
Quick delivery considering the draw was built to our measurements.
Veronica O. 3/20/2023 at 18h21
Delay in delivery from third party. Goods were perfect.
Ron R. 3/18/2023 at 10h11
Excellent Service and excellent product. I ordered multiple drawers in separate batches. The quality of the drawers were excellent. I was also able to speak to somebody very knowledgable when we needed fitting advice. We have very little DIY experience and we were so pleased with the finished set of drawers.
The product was extremely well packaged and the courier company used was really reliable. Really can’t rate them enough.
Claire O. 3/17/2023 at 09h32
Overall great product and service.
Michael P. 3/16/2023 at 07h57
From start to finish EXCELLENT!
David G. 3/15/2023 at 11h33
Fabulous product. Fitted I to my in laws cupboards so she didn't have to bend down. She loves them. Great quality. Very strong. Easy to install for a diyer.
Ordered 6 in total.
One had an incorrect part but replacement was received within 48hrs.
Kevin W. 3/15/2023 at 09h48
Excellent product and service.
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Eric B. 3/11/2023 at 23h02
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