Ratings and Reviews for Drawerboxes.co.uk
Merchant Ratings
5.0
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4.9Drawerboxes.co.uk
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We specialise exclusively in the production and supply of drawer boxes for the kitchen, bedroom, office or workshop.
We supply both replacement drawers and internal drawers to go inside a cabinet behind the door. All of our drawer components have a Lifetime Warranty from Blum UK, a world leader in kitchen components.
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As ever, delivered within timescale stated, and all parts were well packaged.
Easy to assemble and install.
This was a fairly large order, 8 units. We now have a total of 11 drawers, and the difference it makes to accessing stuff is amazing.
As we grow older, struggling to locate things at the back of a low shelf is increasingly painful.
The only issue was a shortage of long screws for the packing blocks, there were about 10 short.
I have plenty of screws in my stores, but it was annoying.
Leo Maxwell. 8/12/2025 at 13h11
We appreciate the great review! Our apologies for the short counting of the screws in your order, we always try to send a couple of extra.
Big thanks for purchasing a total of 11 drawers! Yes they will make life a lot easier in the kitchen, and you can rest easy with the Blum Lifetime Guarantee .
Drawerboxes.co.uk 8/13/2025 at 21h04
Product quality is excellent but a few niggles. 1. Difficult to decipher which part went with which size ordered as no clear labelling and some parts of different sizes were bundled together. 2. Lowest unit drags on bottom of cabinet. Needs 5mm of clearance, rather than following advice to install flush to base. 3. the edging on the chipboard was not applied on unseen edges. 4. Boards should be pre-drilled as slightly misaligned screws pulls drawers apart, worsened by countersunk screws.
Michael W. 7/28/2025 at 20h56
Thanks for the feedback and positive review. Please note..
The bottom drawer will certainly work with the runners directly on the base. We have assembled this way many hundreds of times. Please ensure there are no screws or debris under the runner.
Correct; - only visible exposed edges are edged. This is standard practice industry wide.
When inserting individual screws it is advisable to start in the dead centre (OR TO THE INSIDE) which will pull the join tighter rather than apart. We do show in video and written instructions the shortcut of starting each hole slightly with a screw.
Drawerboxes.co.uk 7/28/2025 at 21h23
Good, solid drawer solution. You can fairly easily work out how to assemble them but whoever put together the guide, maybe do it again with all the steps included.
Gethin c. 7/13/2025 at 00h34
Thanks for the review. We also have video instructions on YouTube (links on product page) if the written instructions are not on a clear copy. The written instructions for each product are also on the website.
Drawerboxes.co.uk 7/13/2025 at 22h09
Very satisfied with the order I placed but wish different size boxes were separated and labelled but got there in the end 👍
Matthew J. 6/11/2025 at 09h19
Delivery time was quite lengthy at over a week but that was indicated before I ordered so no problem.
Draw components were very well packaged and sensibly divided into 3 parcels, all delivered at the same time. No damage at all.
Communication regarding the stages of processing / delivery were well communicated.
Printed instructions were horrifically low resolution to the extend they were a hinderance rather than a help.
Simon C. 6/9/2025 at 10h31
Great product, well packaged and delivered in time.
Unfortunately the instructions for fitting the runners were incorrect, as the packing strips have been replaced with packing blocks, 4 per side.
Besides being confusing, this makes fitting a little fiddly.
Leo M. 5/20/2025 at 10h33
Thanks for the review. We have updated the written and website packer instructions, but the video instructions have still to be updated.
Drawerboxes.co.uk 5/21/2025 at 00h01
Good quality.
Matt L. 5/17/2025 at 00h32
Hi,
I’m really pleased with my new drawers. The only thing that could be improved is to supply a couple of L brackets to secure the back upstand to the base.Smaller width drawers would be fine without,but I had 1000mm drawers and definitely needed support.
Great product though.
Steven S. 4/29/2025 at 12h24
The service we received from DrawerBoxes customer support has been exemplary. I world particularly like to commend Sharon who has been incredibly responsive, helpful and thorough.
Jane B. 3/17/2025 at 12h57
Highly recommend; You really get to know a company when you deal with their customer service. My original order had a couple of items missing, and even though it was the weekend and outside business hours, they responded to my email, and had the items shipped the very next day. I will be using them again.
Nigel B. 1/15/2025 at 08h41
I found it easy to navigate the website and place my order. I needed a custom sized drawer box for a non standard space. Customer Services were quick to spot this and emailed me to clarify the size. I found this reassuring that they were taking care to check the order. Delivery was quick and accompanied by an email that provided build and installation instructions. Also provided was a link to a video that showed how to do this which I found helpful. The drawer box fitted perfectly. Very happy.
Steven W. 1/6/2025 at 18h00
Good.
Michael B. 12/30/2024 at 17h09
Customer service has been very good, with checks made to ensure correct order and then updates on progress of the order. Very good that non-standard sizes can be made.
Yet to use the product as awaiting fitting so can't comment yet on the quality
DPD shipping was a bit problematic as the order was in two parcels and the parcel shop would only release one - meaning I needed to contact DPD to get things sorted. Not drawer box's fault of course.
Sandra P. 11/29/2024 at 15h33
Thanks for the review. Apologies for the problem with DPD. We have found them to be the most consistent of the couriers on the whole.
Drawerboxes.co.uk 11/29/2024 at 18h56
Fantastic product everything perfect.
Leslie W. 11/6/2024 at 21h01
Very efficient and customer service was very good .The only annoying aspect was that I requested instructions to be sent by email .This did not happen and I had to use my builder to carry out the work of installing the items.
David L. 11/6/2024 at 12h14
Failure to speak to someone on phone.
Dave J. 8/19/2024 at 15h11
Thanks for the review. Our phone lines are covered Monday to Friday office hours. We always try to answer emails 7 days a week at most times.
Drawerboxes.co.uk 8/19/2024 at 15h54
We had a slight delay with one part of the order, but this was swiftly resolved by the team. Products are great, and Customer Service has been prompt and professional. I definitely recommend the company.
Fiona F. 8/11/2024 at 11h19
Re merchandise see review of the drawer.
Alexander A. 8/7/2024 at 17h49
Everything exactly as specified.
Rob O. 7/17/2024 at 19h55
Very happy with the product but there was no communication regarding progress.
I got an email saying they had received my order and were processing it and they normally complete orders in 6 or 7 working days, my order was delivered 14 days after I made it with no further updates or notifications, I just happened to be home when it arrived.
Ian C. 6/24/2024 at 22h05
Thank you for the review. Apologies for the delay, we had some key staff on holiday this month.
Drawerboxes.co.uk 6/25/2024 at 01h27
A few items missing from the order but customer services were very helpful and delivered missing items the next day. Would definitely use again.
Gary N. 4/17/2024 at 11h46
Excellent product.
Mohanlal U. 4/11/2024 at 13h15
Excellent product and neat.
One suggestion would be to add additional intrusions for the runners/packer, is for the self closed hinges door. i.e. instead of 5mm back from front edge of unit I would add 5+10=15mm in order to avoid the drawer being rubbed against the thickness of door hinges.
Mohanlal U. 4/11/2024 at 13h12
I was a little disappointed with the courier not delivering to the address specified, instead I had to go and collect. we have never had a problem with deliveries so don't understand why I had to collect from a central depot.
Mark W. 3/20/2024 at 09h51
Apologies for this. We got no explanation. Normally they are very good all round.
Drawerboxes.co.uk 3/20/2024 at 19h50
Very good quality.
Ken R. 3/19/2024 at 08h51
Well made drawer system that allowed me to simply replace a pull out Drawer that was trapped behind the hinges when I had to replace a pull out shelf with double doors . Video and written instructions very good.
Kevin M. 2/22/2024 at 17h38
Excellent customer service . They ensured they had all the necessary information before production because my cupboards are non standard.
KAREN H. 2/5/2024 at 13h04
I like the idea of not sending through instructions to keep printing and paper down but the only critisism i have is that the videos could be a little clearer and be easier to understand - more close up shots of what is being done and which pieces are being used would help. I am an experienced DIYer so this was relatively easy for me to assemble but it did take a little time to get my head around the videos before I figured it all out.
Sean B. 1/30/2024 at 10h16
Thanks for the purchase and feedback. The videos are being updated in Feb 2024 , and will hopefully address all the feedback provided.
Drawerboxes.co.uk 1/30/2024 at 14h05
Good service.
Thank you.
Michael I. 12/19/2023 at 11h37
Not the first box I’ve ordered, and arguably not the last.
The outer packaging however was damaged and some small items had been lost through the cracks.
If they’d been sellotaped to the copious amounts of corrugated cardboard, I’m sure they’d have survived.
although nobody answered the customer service telephone line, my email procured a response and the missing/lost items were sent the following day.
John M. 12/16/2023 at 00h26
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