Ratings and Reviews for grand-illusions.com
Excellent product and customer service with that personal touch when needed. I highly recommend the company in all aspects.
Ron Seymour. 6/19/2022 at 19h24
P&p seemed very expensive.
.
David M. 6/16/2022 at 12h22
Sorry about that. The warehouse no longer use Royal Mail, as I think they had too many problems. So now the main option is DHL Parcel. This is a courier service, so far more packages will arrive the next day. And it is the same price up to 10kg. However I appreciate it is not so economic for small orders. We are looking to see if there are alternatives we could offer.
UPDATE - 11th July 2022
We now have EVRI (formerly HERMES) as a shipping option, which is quite a bit cheaper.
grand-illusions.com 6/20/2022 at 10h56
Order# 39503712 on May 27, 2022
I ordered 6 items, and you only have 3 listed.
I have not yet received this order. I’ve tried to find out the delivery status but the links from your email and website are not working. There has been no way to communicate with Customer Service. My previous orders arrived very quickly. There is only an “order being processed” note on my account.
Please advise:
Jim May
Cell# 949-981-0776 USA
Jimmaymail@yahoo.com
Thank you.
James M. 6/16/2022 at 04h42
I am very sorry about this. The warehouse have upgraded to a completely new back office system. I am sure it will be great once it has bedded in, but things are a bit frantic at the moment. They have been holding back on sending your order because they think that one item (the Hang Glider) is out of stock. It is not. Somehow it has got misplaced. I have spoken to my account manager this morning, and she is getting the team to locate the missing item.
Our web site is separate from the warehouse system. So unfortunately we are not able to give order updates on the web site. I am not sure exactly which links you mean, but my e-mail - hendrik.ball@grand-illusions.com - always works, and our office phone 00 44 (0) 1865 237976 should always work, and I will endeavour to give the most up to date information if you contact me.
Thank you for bringing this to my attention. Normally, the warehouse team are pretty efficient, they ship within 48 hours, and a.
grand-illusions.com 6/16/2022 at 11h15
I love this guy's shop/website/videos.
and the best place to to get my puzzle-fanatic wife presents from...
Howard s. 6/15/2022 at 15h24
Marvelous items and great customer service from Grand Illusions.
Gordon E. 6/15/2022 at 15h00
Thank you.
Narin M. 6/5/2022 at 22h28
Absolutely wonderful. I ordered for shipping to the USA, delivery was super fast.
David K. 6/4/2022 at 01h17
Good e-commerce. Not truly fast, but excellent customer service.
Francesco. 6/2/2022 at 20h24
Grand Illusions noticed I was shipping multiple orders to the same address, and - after checking - combined the orders to save me postal and packing charges. A human touch so often lacking when shopping online. Thank you!
Mark W. 5/26/2022 at 11h03
Good quality as I expected and
olso serves as a material for teaching geometry.
Seika A. 5/20/2022 at 23h12
Pricing is fair and delivery was quick.
MICHAEL D. 5/20/2022 at 07h19
Everything is fantastic.
Lorenzo B. 5/15/2022 at 21h34
Amazing to work with, quick turnaround, and insanely fast delivery all the way to the US.
Mario M. 5/4/2022 at 00h34
Shipping was surprisingly quick. The packaging was good. Items had a couple of minor issues and I did not receive a response from customer service (over a week has passed).
Yan. 5/3/2022 at 00h30
I cant stop playing with this.. all my family and friends laugh when i tell them how much i bought it. And then they cant stop play with it.. the only problem is shipping. I leave in Greece and i had to pay 70€ taxes. Maybe u can add another shippment method (slower).
I am very happy. Thank you.
Thomas Z. 5/2/2022 at 15h16
Item arrived with a deformed gear so the rotation is janky, contacted customer support but they did not reply.
Kobe. 4/30/2022 at 23h09
Hi
We replied to your message on April 18th 2022. We explained that it sounded as if one of the gears had become damaged, and asked if you would like us to send you a replacement winding mechanism. We would send it free of charge, but it is possible you will have to pay some tax to receive the parcel. We have been waiting for your reply. It is possible that our e-mail ended up in your trash folder.
Please let us know if you would like us to send you a replacement winding mechanism.
Hendrik Ball.
grand-illusions.com 5/1/2022 at 00h23
Everything went smoothly and in time, even though the Brexit did cost me extra (not your fault), which DHL handled professionally.
Hartmut E. 4/27/2022 at 15h43
Everything worked great. Highly recommended!
Ralf R. 4/27/2022 at 08h39
Arrived quickly.
Paul T. 4/13/2022 at 23h11
Shipping only took 3 days from England to Boston, USA. Great customer service when I had questions. Top notch all around.
Kevin M. 4/11/2022 at 14h52
Extremely satisfied. They emailed when the product was available and I received the item quickly.
Steven R. 4/7/2022 at 02h26
This is a fragile item and it arrived fully intact. It came with a separate little piece that I do not know what to do with. This is a novelty item and I am very pleased with how it works. It is unfortunate that it does not come with instructions.
James C. 4/5/2022 at 17h23
Prompt delivery much appreciated.
Michael H. 4/4/2022 at 09h34
Quick response to questions, quick shipment international I never had done. Thank you very well and safely packaged.
Mel M. 3/25/2022 at 18h57
Good company to buy from, quick despatch and delivery and everything arrived quickly. The product rates as okay...
Mark W. 3/23/2022 at 21h37
Everything perfect. Really bad with the papers because of the Brexit.
Petrovai c. 3/20/2022 at 09h11
Excellent service, timely delivery.
Nathan J. 3/16/2022 at 21h46
Everything was really excellent. I ordered it to Germany; even though that it went over the boarder to the EU it was such a short shipping time.Well packed and arrived quickly. The trader was really friendly and answered all my questions in a competent consulting on the phone.
Joerg O. D. 3/12/2022 at 23h22
Top!
Dietmar M. 3/12/2022 at 08h42
Super quick, well packaged, superb.
DAVID C. 3/8/2022 at 14h44
- <<
- <
- >
- >>
|
