Ratings and Reviews for grand-illusions.com
Great mechanical illustrative toy, just as advertised.
Jose N. 10/23/2022 at 13h19
This is my third Christmas bundle now. I ordered early this year because thet sold out and I missed out last year and I will be getting the Christmas pack next year too. I can not recommend it enough.
Ynyr j. 10/20/2022 at 14h36
Never ever had an issue with Grand Illusions. Their delivery is always prompt and the items are alway quirky and good value especially in view of their scarcity/entertainment value.
Mike G. 10/18/2022 at 16h07
Love the range of interesting, challenging and quirky items available from this site.
Chris T. 10/18/2022 at 00h13
Everything arrived quickly and as described.
Janusz S. 10/17/2022 at 17h27
Excellent costumer service, as alway...
Arnaud B. 10/17/2022 at 08h12
Shipping costs were higher than expected, due to the use of a private service (DHL).
Pierre B. 10/9/2022 at 16h17
Nothing like as good as advertised, almost impossible to focus them correctly even after trying for several minutes. we wish we hadn't bought them, really a waste of money at £14 quid or so, wish we could have got our money back.
River Ravenoak. 9/28/2022 at 14h55
I am sorry to hear you were disappointed with the 3D cards. We choose the items in our shop carefully, and only add a few items every month after we have tested them. I have refunded your money.
grand-illusions.com 9/29/2022 at 10h40
Rubbish material, way overpriced
Shipping outside uk = extra tax = price x 2
Needed to buy a new chain for the item to work properly.
Tim V. 9/15/2022 at 11h41
I know there is tax to pay plus handling charges, which pushes up the overall price a lot, especially for smaller orders. There is a note on our web site to explain this. This is because of Brexit, which is not our fault. I did not vote for it, and it is damaging our business as well as many others. But do not worry. Within a few years there will only be one shop left, called Amazon, who will deliver orders within 15 minutes by drone!
As far as the chain is concerned, this is not a fault that has been reported before. We would have sent a replacement if you had asked.
grand-illusions.com 9/15/2022 at 12h15
My order came so quickly and was exactly what I expected. Thank you!
John L. 9/13/2022 at 21h19
Shipping to germany was very expensive because of customs duty afterwards, but everything went fine and got delivered in time.
David K. 9/9/2022 at 20h20
Sorry about that. Brexit is a bit of a disaster I am afraid.
grand-illusions.com 9/10/2022 at 18h37
It may seem odd that, at 75, I ordered a toy,
Having two grandsons may explain it.
This Gyrobot knocks the spots off the gyroscope-on-the-Eifel-Tower that I had in 1955 !
Mike y. 9/7/2022 at 19h04
DHL tracking number showed that the shipment has been returned to the sender.
I still did not received the ordered item. When I asked by email and at the online site, I could not have any reply.
Do Yeh Y. 9/1/2022 at 02h39
Hi
I am sorry that this order was not delivered. There was some mix up with a missing invoice - our warehouse sends an electronic and a paper version and it seems the paper version got lost somehow.
I will organise a replacement order to be sent as soon as possible.
Hendrik Ball.
grand-illusions.com 9/2/2022 at 10h33
Items as described, well packaged and good delivery.
Jeremy R. 8/30/2022 at 21h59
Excellent original gifts, as always.
Christine H. 8/28/2022 at 13h56
A slightly suboptimal recommendation here as the incorrect merchandise was initially shipped. However, the discrepancy was put right satisfactorily within a week or two, at no extra cost to me.
Roger K. 8/26/2022 at 15h05
Ruford the dog don't behave as he should / the car is missing as it was before in further order
The little pack of illusions are fin
Haven´t tried the solar paper yet.
Niels H. 8/18/2022 at 12h59
As far as I know, the item ordered has still not reached destination in Abingdon. The recipients apparently gave an alternative drop-off but the courier did not follow the instructions. I have previously ordered articles from you (for the same recipient) and was satisfied with the delivery service, but not this time. I would be grateful if you could follow up and provide feedback, or refund my purchase. Many thanks.
JANE S. 8/18/2022 at 00h23
Hi
I am sorry that things seem to have gone wrong with this delivery. I have asked the warehouse to check with EVRI, to see if they have any more information as to what happened. It may be that changing the drop off location may have caused a problem. It seems that the package is now on its way back to us. I am happy to send out a replacement package, but I need to check with you regarding the delivery address. It might be best if there is no need to change the delivery/drop off address after the order has been placed.
Regards
Hendrik Ball
Hi
I am getting a different story from the warehouse. The message from EVRI says ' Returned to sender. Delivery refused. Scans show this was RTS due to damage.'.
grand-illusions.com 8/18/2022 at 10h06
Especially helped by the super service from Grand Illusions (and the Vortex Dome's creators), this was a fine retail experience.
DJ W. 8/11/2022 at 12h34
Came with one of the mirrors broken. I was able to assemble it anyway and was still able to see clearly even with the broken mirror, but the illusion doesn't work. Tried to look at the toy and various other objects and they looked no different than if I was using my normal eyes no matter what distance I looked at. To top it off, even the toy came broken.
Manuel R. 8/9/2022 at 06h08
I am sending you a replacement item free of charge. I would have sent it sooner, if you had mentioned that one of the mirrors was broken.
As our web site says, the pseudoscopic image can be hard to see initially, and some people never see it. Maybe try the device on a few friends and see if they can see it?
grand-illusions.com 8/9/2022 at 10h22
The reversing goggles are great fun! However they require a *lot*of assembly: they are really more of a diy goggles kit so people should be prepared to have to spend a bit of time preparing them. It would be good if they were supplied with the epoxy needed to hold the prisms in place, and the enamel paint to cover the open faces. But once they are together they are fun to play with - we will be using tem with psychology and architecture students to teach them first-hand about vision and space.
Kate J. 8/3/2022 at 22h37
They do require some assembly. I will have another look at the description to see if we need to make that clearer.
There are issues around selling glue, which I suspect is why the kits do not come with glue already supplied.
grand-illusions.com 8/4/2022 at 10h51
Very efficient service.
Pierre M. 8/2/2022 at 11h39
As promised.
Tricksy. 7/27/2022 at 08h09
Great service.
Wayne r. 7/10/2022 at 13h15
Fast and great. Thank you!
Thorsten D. 7/9/2022 at 16h25
Good products and good service.
Raymond Stanton. 7/5/2022 at 18h33
I've used Grand Illusions several times over the years and highly recommend them.
Ralph F. 7/5/2022 at 13h18
👍🏼
Daniele G. 6/28/2022 at 06h23
Two of the boxes were broken which is not your fault which is a shame because they are perfect for carrying the three card box illusion.
Dave T. 6/23/2022 at 20h59
Replacement boxes have been sent.
grand-illusions.com 8/4/2022 at 10h48
Fast shipping. Received products in 3 days.
High quality merchandise.Well made, durable and beautifully packaged.
Flexible customer service team. Eschewed their 'British only' delivery doctrine after only a few days of cajoling.
.
Steven N. 6/20/2022 at 08h35
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