Ratings and Reviews for grand-illusions.com
All as expected from previous experience with this supplier - very good service.
Keith F. 1/3/2023 at 12h26
Really great products, easy shopping and delivery.
Colette D. 1/2/2023 at 17h18
Excellent quality products. Fast shipping.
Bernice P. 12/31/2022 at 00h56
Delivery to Germany within 6 days - o.k.
Heiko R. 12/28/2022 at 21h12
Prompt delivery and the items were all uncommon but very apt for the intended recipients.
Henry M. 12/28/2022 at 16h04
I love the shop and the products that are available. Always a pleasure to deal with. Thank you 😊
Natasha R. 12/28/2022 at 00h19
Ordered a fortnight before Christmas and everything arrived promptly, well packaged too.
Stephen P. 12/26/2022 at 23h52
Excellent & speedy service, despite the ongoing strikes.
Well packaged and tracking provided, the right amount of comms too - faultless!
Amelia. 12/26/2022 at 09h33
Excellent.
Emmanuel B. 12/23/2022 at 14h32
Always great on every level - thank you.
Christine H. 12/16/2022 at 10h54
I'm a customer of fifteen +++ years standing. and still pleased to see Grand Illusions in my inbox. If recomendations come better than that, well, please do tell. I don't know of any.
All power to 'Grand-Illusions' ++
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Paul S. 12/8/2022 at 21h50
Was delighted to find this item after searching for years. Shipping to the US from the UK was unbelievably fast.
Hilary M. 12/6/2022 at 00h39
Shipping was very fast. Order on Wed, received on Friday.
Mark C. 12/5/2022 at 05h16
My order arrived way quicker than expected, ordered as early as I could so there would be plenty of time for shipping. Did not need to worry. This order was for Christmas, and the family got really excited when they saw Grand Illusions in the package. They don't know what was in it yet, but Grand Illusions has a reputation in this house, so they know whatever was in it will be awesome fun.
Homer M. 12/4/2022 at 11h10
Excellent items and even better service.
I made an error in my order and Hendrik could not have been more helpful in putting things right.
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Peter S. 12/3/2022 at 15h48
I would give nothing if I could as we have yet to receive the item ordered, there have been no updates unless we’ve contacted them and we are still waiting.
A.C. 12/2/2022 at 15h24
I am very sorry for the delay. We were briefly out of stock of the Schrödinger's Cat Puzzle. We did put this information up on the web site.
Unfortunately, due to Brexit, it now takes weeks for orders to arrive from the EU, so there was a delay in getting more stock. However this puzzle is now back in stock.
Your order was packed late last night, and will be picked up by EVRI today. Your tracking number is T00PEA0018449281, although your order will not appear on the EVRI tracking web site until they have collected the package from our warehouse. You should also get an automated e-mail from the warehouse with your tracking number, although I know these can sometimes end up in the trash folder.
grand-illusions.com 12/2/2022 at 16h20
Always a good business to deal with.
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Anonymous. 12/1/2022 at 15h10
Great item, prompt delivery. A1++.
Glynn B. 12/1/2022 at 05h17
Rapid delivery of an interesting product.
Anders G. 11/30/2022 at 13h30
I think in general the products are way too expensive considering what you receive. I live in the Netherlands and if I knew I had to pay so much in taxes I would considered twice buying anything at all. There are other products that I would like to buy but considering prices and taxes I will look for other options.
Now, about what I bought: the light modulator is still not working. I have to figure out if it is because of the batteries or if there is any other reason.
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Daniel C. 11/30/2022 at 12h09
We are struggling with the problems caused by Brexit (which we didn't vote for!)
On the one hand, we no longer charge 20% VAT on orders to the EU. However EU customers will have to pay the VAT in their country, before they receive the package. This is an extra amount of administration, which is a real nuisance.
But in addition, the courier companies also charge a handling charge, because they now have to contact the customer and collect the payment, before they can deliver the goods. While the amount of VAT varies with the value of the order, the handling charge is often a fixed amount, and so can make a small order much more expensive.
Many of our most interesting items are hand made, and not mass produced in China. The Light Modulator is just such an example. This makes them more expensive. I am sorry about that. Our mark up is not that high. Grand Illusions is just 3 people, and none of us get any salary from running the company.
grand-illusions.com 11/30/2022 at 12h26
Excellent.
E.O. 11/28/2022 at 05h56
Grand Illusions is one of those amazing finds. Thoughtful, impressive, challenging puzzles and toys passionately curated and expertly shipped. I absolutely love them. I almost don't want to recommend them because they are my secret go to for AMAZING presents for my godchildren and daughter and I don't want the other godparents to find it!
Jim Le Fevre. 11/26/2022 at 13h50
Thank you for your kind words.
grand-illusions.com 12/1/2022 at 19h47
Happy with this cards.
Petra S. 11/25/2022 at 12h14
Speedy delivery and items well packaged.
Annie. 11/23/2022 at 12h26
Such a cool product
A must have for dec 25.
Mark m. 11/21/2022 at 14h35
Everything is OK except the customs charges (in addition of the VAT) which are expensive. What a pity the brexit !
KIERLIK E. 11/21/2022 at 12h49
Excellent customer service, provided special shipping and lots of advice on the best use of the illusion!
PF. 11/14/2022 at 13h02
We have shopped with Grand illusions many many times. Amazing quality. Customer services. Just fantastic. Can’t praise them enough.
Claire A. 11/12/2022 at 14h59
Very good.
Seika A. 11/6/2022 at 20h43
Really cool toys.
Jiri. 10/24/2022 at 09h36
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