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Ratings and Reviews for mobilepetfoods.co.uk

Merchant Ratings
5.0 1
5.0
 
 
URLhttps://www.mobilepetfoods.co.uk
Customer Review
4.7 / 5
Speedy delivery, nothing bad to say. Only gave 4 stars as did not have to deal with customer service.
Christian k. 1/2/2021 at 10h50
Customer Review
4.0 / 5
Great service.
Louise F. 12/9/2020 at 10h30
Customer Review
4.7 / 5
All very good thank you. Would be perfect if you could find more environmentally friendly packaging for the frozen food.
Alison N. 11/29/2020 at 12h33
Customer Review
4.7 / 5
Great, Large bag, delivered to the door.
Andrew A. 10/13/2020 at 11h58
Customer Review
4.7 / 5
I am very pleased with mobilepetfoods since I have a wide range of dog food available. However I do not like being left with a polystyrene box hence 4 out of 5. We need to start taking action.
I would either prefer that the polystyrene box was reused and that I was allowed to take food out of the box when the delivery arrived or alternatively, use a cardboard box with a plastic or biodegradable moisture retaining lining. Polystyrene can not be recycled by our council.

Regards
Peter.
Peter C. 9/30/2020 at 13h07
Customer Review
4.0 / 5
I thought I would receive a text for the delivery time but I did not receive anything.
Sabrina A. 9/26/2020 at 17h07
Customer Review
4.7 / 5
Excellent all round - just one tiny criticism: it would have been nice to have received a message "Your order will be delivered on " - or even better "on .".
Viv N. 9/24/2020 at 09h40
Customer Review
4.7 / 5
Excellent service. Website easy to manage, prompt replies/confirmation from mobile pets food and reliable, friendly deliveries. Hard to fault in any way.
Jennifer h. 7/30/2020 at 11h48
Customer Review
4.7 / 5
They never disappoint, delivery is usually at the same time on the appointed day, helpful, kind and fabulously loyal. This would have been 5** on merchandise too if there had been a bit more variety in the assorted minces pack of 12, but I imagine its not easy to please everyone all the time. I just have a particularly fussy dog who will only eat certain flavours and then at times he won't touch any of them.
MARY W. 7/18/2020 at 00h20
Mary
If there are any varieties that you prefer not to have in the mixed box of Natures Menu 400g Minces please just mention it in the special instructions and we will leave them out.
David.
mobilepetfoods.co.uk 7/20/2020 at 08h40
Customer Review
4.3 / 5
Excellent service. Always deliver my order in the mornings so i don’t have to wait all day for it. Even when I ordered the wrong items, one call and they amended it for me no problems at all. Love the service. Raw food still completely frozen and very well packaged. Only slight downfall is they only deliver to my area once every 2 weeks so I usually run out before they can deliver but the service makes up for that. Highly recommend.
Handan V. 7/14/2020 at 10h41
Customer Review
4.7 / 5
Very helpful and pleasant staff. Thank you.
Zeliqa M. 7/11/2020 at 15h06
Customer Review
4.7 / 5
Great, being able to order online and have it delivered it great.
Would be nice if there was a delivery time slot, specially as it is paid for and it is only being delivered a few hundred yards.
Andrew A. 7/4/2020 at 10h32
Customer Review
4.7 / 5
Mobile Pet Foods are very helpful and have great customer service. Would recommend them to anyone.
Cindy M. 6/28/2020 at 12h46
Customer Review
4.7 / 5
Good service, definitely will use Mobile Pet Foods again.
Rene H. 3/4/2020 at 10h10
Customer Review
4.3 / 5
Really good service, Ordered on-line one evening, was delivered before 8am a day later. The only issue I have is that I didn't know when it was going to be delivered at the point of ordering. Would be much better if this were the case.
Andrew A. 2/12/2020 at 10h28
Customer Review
4.7 / 5
Super quick delivery food is good quality would recommend.
Rebecca M. 2/11/2020 at 00h33
Customer Review
4.3 / 5
Good service and good products.
Julie b. 10/27/2019 at 23h24
Customer Review
4.7 / 5
They couldn't be more helpful.
Sorinda B. 9/18/2019 at 21h58
Customer Review
4.7 / 5
Excellent service no problems and my pup is very happy she has her food lol.
Scott R. 9/9/2019 at 06h24
Customer Review
4.7 / 5
Delivery service very good, arrived next day. Friendly and helpful email communication. the bird seed is a good mix.
Judith S. 6/9/2019 at 15h07
Customer Review
4.3 / 5
As always an easy shopping experience and quick delivery. However, I'd like it if the delivery person would take back the cooler box for re-use as it otherwise just ends up on the landfill. I've put this in my delivery notes, have left another box outside of our door with a note to please take back the cooler box, but two times in a row this request has been ignored.
It used to be that they would take it back, so I don't know what has changed.
Sieske V. 5/2/2019 at 20h05
Sieske
I apologise for not having collected and swapped any poly boxes you may have awaiting collection.
We certainly do still provide this service and can only assume it was just missed on our last visit.
I will remind your driver and sort it on the next visit
Regards
David.
mobilepetfoods.co.uk 5/3/2019 at 17h34
Customer Review
4.3 / 5
Always good and fast service, I'd only like to see the delivery person take away the cooler box (as instructed in my notes) with him/her. I now have to put them in the rubbish bin as I don't have storage space, and I'd rather see them re-used.
Sieske V. 2/25/2019 at 22h56
Thank you for the review. I am sorry that our driver omitted to collect the empty poly boxes.
It certainly is part of the service so I have made a clear note on your details to look out for any empties in future.
mobilepetfoods.co.uk 2/26/2019 at 17h37
Customer Review
4.7 / 5
Love the service provided and my cats love the food.
Gintare K. 2/12/2019 at 22h20
Customer Review
4.3 / 5
I chose this firm as they stock this food which is one of the few things my cat isn't allergic to. I was impressed by the responsiveness of the service, calling me the next morning to discuss delivery, and when they found they had one less box than I had ordered, they brought it the next week. Delivery cost reasonable too.
Sarah G. 1/24/2019 at 21h52
Customer Review
4.7 / 5
Smell a bit too strong but great otherwise.
Jeanne B. 1/19/2019 at 09h14
Customer Review
4.7 / 5
Good quality products, but still experimental for Kitty and me. The delivery man was very pleasant and professional, despite my being half asleep and very vague (my apologies). Well packaged and good value.
Ann E. 1/17/2019 at 00h47
Customer Review
4.3 / 5
Can't fault Mobile Pet Foods but not sure about Royal Canin any more.
MARY W. 1/2/2019 at 16h08
Customer Review
4.3 / 5
Delivery works well and always on time. Would be even better if more environmentally friendly packaging was used.
D. 10/19/2018 at 23h19
Customer Review
4.7 / 5
Always efficient, would recommend.
Claire N. 10/9/2018 at 12h12
Customer Review
4.3 / 5
It’s the second time I order with you and it’s the second time I receive a damaged food container - split plastic container which is therefore not sealable.
I take this opportunity to also ask a question - I wondered if there is an option for you to collect the polystyrene boxed when you make subsequent deliveries so as to reuse them rather than having to throw them away?
Thanks, Becky.
Rebecca V. 9/10/2018 at 12h10
Thank you for completing the review. I am sorry that you have had damaged containers, we find they are handled so many times between leaving the manufacturers to arriving at your doorstep and the plastic seems very brittle so they do occasionally get damaged. I will keep an eye on it.
Please do return the poly boxes to the driver or leave out if not in as we are very keen to reuse wherever possible
.
Regards
David.
mobilepetfoods.co.uk 9/10/2018 at 13h13