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Ratings and Reviews for www.premierequine.co.uk

Merchant Ratings
5.0 1
4.9www.premierequine.co.uk
 
Premier Equine International Limited
 
Merchantwww.premierequine.co.uk
URLhttps://www.premierequine.co.uk
Phone
AddressUplands
East Marsh Road
Goxhill
North Lincolnshire
DN19 7NQ
Customer Review
2.0 / 5
Tempi troppo lunghi per la consegna dei prodotti con ulteriore aggravio di spese per oneri doganali e per deposito merce.
Luigi L. 1/22/2021 at 16h50
Customer Review
2.7 / 5
My Daughter and I spent £550 on rugs from Premier Equine. In the post today my daughters rugs arrived with a £10 discount voucher. Nice idea but the voucher expired on 30th September!! We are now at 12 October. That was a little thoughtless!
Karen M. 10/14/2020 at 22h17
Hi Karen,

Thank you for your review. Please ignore the expiry date on the voucher, they are still valid for the next 2-3 weeks. We do have something new, and exciting coming in it's place. Apologies for the inconvenience that has caused.

All the best - PE.
www.premierequine.co.uk 10/15/2020 at 09h38
Customer Review
2.7 / 5
Im currently returning the boots because they didn’t fit me which is rather complicated because I’m not living in the UK. The customer service was not really helpful and I haven’t heard anything from them even though the boots should already be back because I send them a week ago. The boots in general looked rather cheap and the leather was really thin they were really lose around the ankle and just didn’t have a stable feeling.
Lina G. 10/7/2020 at 12h52
Customer Review
2.0 / 5
Product doesn't work as described and customer services aren't interested. Very disappointed in this brand as they're usually very good.
Christina A. 9/25/2020 at 20h24
Customer Review
2.3 / 5
All fine except for whip qualiry.
Laura m. 4/6/2020 at 07h51
Customer Review
2.7 / 5
I have been ordering Premier Equine sports medicine boots for some time and the most recent pair I ordered seem fine so far, but I have noticed that some of the boots I have ordered previously are no longer sticking properly, even after careful cleaning of velcro, and some have ripped easily... So this is disappointing. I did like them very much until this happened. I don't understand why there seems to be variability in quality .


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K Hll. 12/30/2019 at 15h07
Customer Review
2.7 / 5
Not entirely satisfied. Boots arrived and were not in the immaculate condition expected. When I contacted customer services to enquire where my order was the lady was abrupt and not helpful.
Natalie c. 12/30/2019 at 11h39
Customer Review
2.0 / 5
Combo Horse Rug Liners very low quality and it was much smaller than advertised, at least 3" shorter! After sending many photos to show evidence Premier Equine agreed to collect it but I lost my original postage as I had also ordered a small add on product! Very defensive and slightly snooty customer service. Will not order from them again as quality is dropping as they have grown bigger.
Martin S. 12/30/2019 at 10h41
Customer Review
2.5 / 5
Came fast but disappointed with quality of the items.
Charmaign A. 11/28/2019 at 22h40
Customer Review
2.3 / 5
Ok.
Hazel h. 10/24/2019 at 19h06
Customer Review
2.0 / 5
Goods took over a week to arrive , customer service non apologetic and just advised there had been a delay due to sale . Product did arrive day after phone call.
Kathryn H. 10/24/2019 at 14h48
Customer Review
2.3 / 5
The Jacket recommended by Horse and Hound is a fine item, but size ran a little small. I unpackaged it, and tried it on as soon as it arrived. I then put it right back in the plastic bag is shipped in. I have sent numerous emails to three people, with some response. None good enough to arrange shipping back. I will have to pay shipping back and forth will pay more in shipping than a similar one would cost. But the issue is I still have the item, and no clear instructions on how to return.
Charles W. 9/30/2019 at 10h36
Customer Review
2.7 / 5
The shipment arrived quickly.
However, for the amount that shipping costs, I was not impressed with what my package looked like when it showed up. I do not think that it is appropriate to ship multiple items in a bag when it is being shipping international. Customs tore my package apart and proceeded to cut one of the blanket bags open. This could easily be addressed by shipping items in boxes rather then bags.
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Kristy B. 9/28/2019 at 18h25
Customer Review
2.3 / 5
Shipping cost is too much especially when you need to return the item as sizing came up large.
Anonymous. 7/8/2019 at 08h44
Customer Review
2.7 / 5
I would like a lower threshold for free shipping, also v uncompetitive. Had to chase as despatch slow, but merchandise 5*.
Amanda H. 3/31/2019 at 20h17
Customer Review
2.0 / 5
Poor quality.
Cerise C. 1/29/2019 at 14h45
Customer Review
2.7 / 5
Ordered on line, products arrived sooner than expected so had to change delivery to a pick up point. Checked opening times of the shop. Took 3 visits to actually catch the shop open. A real pain.
Cheryl B. 1/27/2019 at 10h48
Customer Review
2.3 / 5
This rug is a totally different fit to all my other premier equine rugs. It swaps my horse at the back and is blown up by wind even with leg straps and is too tight over the shoulders. The neck cover opens up fully letting rain in everytime my horse puts his head down when grazing. I contacted customer service and the reply was yes they have a different fit and there was no more they would do to help me so I am left with an expensive rug I can't use. Very disappointed as a loyal customer.
Laura H. 1/27/2019 at 10h07
Customer Review
2.0 / 5
Faulty boot which I had to alter myself.
Lea M. 1/5/2019 at 19h41
Customer Review
2.7 / 5
Slow despatch and delivery compared to other mail order companies.
Graham B. 1/4/2019 at 20h14
Customer Review
2.3 / 5
Shipping took absolutely ages which was explained to me, customer service was really really lovely. But sadly the merchandise was really really disappointing. The only reason why I won't be returning the Ophelia breeches is that I took the label off – really terrible breeches. :(.
Katy B. 1/2/2019 at 10h52
Customer Review
2.3 / 5
Absolutely love the rug works well but shocking delivery as lost item and horrific customer service to try and “solve” the situation. Left for over 2 weeks with out rug. Customer service could not care less. Such a shame as love products but will not be ordering from them again due to this experience.
Nerys T. 1/1/2019 at 10h57
Customer Review
2.3 / 5
This rug split at the neck after two days usage and this is the second fleece cooler that has done this, so not very impressed with this at all. It was a waste of money.
Yvonne W. 12/17/2018 at 16h50
Customer Review
2.3 / 5
Didn't receive correct items.
Bethan s. 10/24/2018 at 13h30
Customer Review
2.3 / 5
Great product, but terrible shipping. Why state an item as being shipped when all it means is a label has been printed and your item spends another 6 days sitting in a warehouse while you are expecting it to arrive any day??
Jane L. 10/23/2018 at 10h04
Customer Review
2.3 / 5
Quick delivery but boots have stretched and fall done. Need to exchange for a smaller size.
Sass P. 10/4/2018 at 08h46
Customer Review
2.3 / 5
Delivery was quick and packed very presentable.
Charlotte B. 9/14/2018 at 08h47
Customer Review
2.0 / 5
Not happy with this rug...my horse was wet next morning first time on.
M Jane Anderson. 9/9/2018 at 08h00
Customer Review
2.7 / 5
I paid £4.95 for a very small package I do not see this as good value for money. They did credit my account with the postage cost but this is only useful when I have to buy something else and yet again pay extortionate postage. Customer service is nothing above average, they don't speak to each other and had 2 people dealing with queries whereas it would have made more sense for 1 person to deal with me. The only thing that keeps me shopping is the quality of the products.
Sophie Q. 8/21/2018 at 11h17
Customer Review
2.3 / 5
Product arrived quickly but rug was very poor. Customer service recovery was poor also.
Lucy C. 8/20/2018 at 11h09