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Ratings and Reviews for The Stick & Cane Shop

Merchant Ratings
5.0 1
4.9The Stick & Cane Shop
 
 
MerchantThe Stick & Cane Shop
URLhttps://www.stickandcaneshop.co.uk
Phone
AddressUnit 5/6 Polbeth Industrial Estate
West Calder
West Lothian
EH54 6PF
Customer Review
3.0 / 5
My stick is 25mm but this ferrule is a bit loose and wobbly - can’t be bothered returning it so have glued it on and will hope for the best.
John G. 1/31/2021 at 00h23
Customer Review
3.7 / 5
Thank you for an excellent service.. I am disappointed with the longevity of the ferrules as they ware down rapidly. Do you have an alternative made from a more robust material ? JOHN NORMAN.
John N. 1/22/2021 at 09h21
Customer Review
3.7 / 5
According to post office delivery took a while to get to them.
Michael C. 1/1/2021 at 17h06
Customer Review
3.3 / 5
Satisfactory on the whole.
Simon B. 12/12/2020 at 00h48
Customer Review
3.7 / 5
Fabulous product and great customer service.
Polly R. 11/29/2020 at 22h05
Customer Review
3.7 / 5
Good shop and helpful people.
James P. 7/24/2020 at 23h31
Customer Review
3.7 / 5
SHIPPING, MERCHANDISING AND CUSTOMER SERVICE ALL FINE.
George LEE. 5/12/2020 at 06h45
Customer Review
3.7 / 5
Very helpful person when I phoned.

Goods arrived promptly.

Unfortunately the product appears to be sub standard.
Chris G. 9/27/2019 at 16h32
Customer Review
3.7 / 5
Parcel force delivery was delayed from Friday to Tuesday at Bristol Merchandise and service excellent.
William C. 7/22/2019 at 11h38
Customer Review
3.0 / 5
This is the second time I have ordered this cane. I ordered the same one in October last year for my father. I thought the service was excellent and the cane appeared sturdy and of a good design. However, its only been 7months since my original order and the handle broke off, hence I have ordered a second one. Time will tell if this is an issue with the canes, bit disappointing though.
DR. 6/9/2019 at 17h40
Hi there,

We are very sorry to hear that you had problems with your previous stick. I've checked back to see if we had any email from you regarding this, but could not find any. Please do let us know if there are any issues with this order as we will be only too happy to rectify any problems should they occur.

Kindest regards,
The Stick & Cane Shop Team.
The Stick & Cane Shop 6/10/2019 at 12h20
Customer Review
3.3 / 5
X.
Ole Bang C. 1/25/2019 at 21h34
Customer Review
3.0 / 5
I expressed my concerns at the time which were answered promptly. For small low value items its not worth using this company in my opinion.
N R. 12/19/2018 at 22h53
Customer Review
3.7 / 5
Nice walking stick but just for reference, I think that the website should clearly state which sticks are suitable for use as a disability aid and which are not. I only realised that my chosen stick was not when I received it and read a very small disclaimer note that the stick was not suitable as a disability aid. Maybe I missed something ?
John E. 12/12/2018 at 18h36
Customer Review
3.7 / 5
The parcel arrived speedily, the only problem is I didn't realise I'd ordered the short option cane on your website, so maybe put a few more warnings for that on the website next to the cane measurements. Also, your customer service regarding returns hasn't been so speedy. The cane although too short to be usable, is beautiful though.
Amy Q. 11/23/2018 at 02h55
Customer Review
3.0 / 5
Return shipping was £30.
Amy. 10/9/2018 at 00h54
Customer Review
3.0 / 5
The cane was shipped quickly enough but I was quite disappointed with the quality of it when it arrived. It feels cheap and insubstantial and the collar is badly fitted and has a cheap feel also.
Ronald G. 8/25/2018 at 18h32
Customer Review
3.0 / 5

I wish the length had been more prominently displayed which would have avoided this ordering error.
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John H. 7/28/2018 at 11h20
Customer Review
3.0 / 5
Box was a bit tattered with someone elses address marked on it and taped over. Makes me think whether the product was a 'returned' one. One would hope not. Box was wrapped so much (a very used box) that it was hard to get to the product. Product was wrapped in a layer of plastic. Shipping was fast.
Light weight stick. 7/21/2018 at 00h36
Customer Review
3.7 / 5
Had no dealings with customer service hence average score. Merchandise just what I was after and shipping was very swift. No complaints, but I very rarely give full marks. This is a very good score for me.
Timothy H. 7/12/2018 at 22h08
Customer Review
3.0 / 5
Pleased with all aspects of my order. Dissatisfied with the wrist cord.
Dorothy C. 6/30/2018 at 21h12
Customer Review
3.3 / 5
I'm not a solution to my situation.
Clecira D. 6/24/2018 at 00h29
Customer Review
3.0 / 5
Rather disappointed in the durability of the item. I dropped the cane while unlocking my back door and the fall caused the sandalwood head to chip in such a way that it looks as if it is actually cheap plastic.
John T. 6/18/2018 at 16h07
Customer Review
3.7 / 5
The website was a bit confusing when purchasing the walking stick.
Julie M. 6/3/2018 at 11h51
Customer Review
3.0 / 5
Love my new stick !!! Gorgeous!!! Have 4 other switch sticks but needed to add more / update!! The only issue is the delivery charge to ireland! The cost was ridiculous!! It would definitely make me think twice about using this site!
Ciara G. 4/29/2018 at 21h44
Customer Review
3.7 / 5
I called your company all morning on Tuesday 3rd of April but a recorded message kept telling me that
Stick and Cane were closed until 9:am Tuesday 3rd April.I then emailed you that I wanted to have the hiking stick I'd ordered shortened.Still no response from S & K to confirm receipt.
I only learnt that my request had been noted after I had asked my bank to stop any further payment
to PayPal until the matter had been resolved,causing problems with my standing orders through PayPal.
Angela F. 4/14/2018 at 08h15
We are sorry to hear that you had difficulties contacting us on the morning of Tuesday 3rd April. As it was the first day back over the Easter weekend our phonelines were particularly busy on the Tuesday morning of our return, and when engaged the phone went direct to voicemail. Your email from Friday 30th April (Good Friday) was replied to as quickly as possible on the morning of our return and the adjustment to your stick was made. Although we were up-to-date with customer requests by noon on the Tuesday, we did try to make people aware via our website and social media channels that we would be closed for the Easter bank holiday weekend. Nevertheless, we regret that you feel that our customer service that morning didn't meet your expectations.
The Stick & Cane Shop 4/16/2018 at 13h25
Customer Review
3.7 / 5
On receipt the merchandise looked good so I was pleased with that.
The parcel merchandise arrived in two lots, but there was no indication in the first parcel that a second one would be arriving, so I was left wondering where the rest of the order was. It would be helpful to have a note to the effect.
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Naomi M. 12/27/2017 at 13h09
Customer Review
3.0 / 5
Broke after three weeks.
Steve P. 10/20/2017 at 16h43
Customer Review
3.7 / 5
Just as described arrived in 48 hours.
Nicholas m. 8/13/2017 at 23h05
Customer Review
3.7 / 5
Bad delivery.
JOHN W. 7/27/2017 at 18h03
We're very sorry to hear that you had troubles with delivery. I've checked the courier's tracking for this, and it was sent Express delivery, showing as being signed for by the customer next working day, so we are not sure exactly what went wrong. If you could contact us with further details regarding the problems experienced, we would be happy to investigate this further so that similar issues do not occur again in future.
The Stick & Cane Shop 7/31/2017 at 11h32
Customer Review
3.7 / 5
Good afternoon,
thank you for the service in the UK
not so good at the other side of the channel.
it took 2 wks for the item to be delivered.after tracking the parcel it finally arrived and was delivered..
all is well that ends well but it caused a few uncertain moments

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Ingrid S. 7/24/2017 at 14h38