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Ratings and Reviews for The Stick & Cane Shop

Merchant Ratings
5.0 1
4.9The Stick & Cane Shop
 
 
MerchantThe Stick & Cane Shop
URLhttps://www.stickandcaneshop.co.uk
Phone
AddressUnit 5/6 Polbeth Industrial Estate
West Calder
West Lothian
EH54 6PF
Customer Review
2.7 / 5
Quality OK for the money, but would have happily paid more for better finish.
Ordered on Friday, paid for quickest delivery time, arrived Tuesday am.
Philip A. 9/12/2019 at 17h33
Customer Review
2.0 / 5
Better info on how to measure the correct length required for personal use as I got mine to short.
Paul S. 3/28/2019 at 16h53
We are sorry to hear this. We do provide a handy 'How to' guide on the main page of our website providing detailed instructions on how to measure yourself for a walking stick. You can find a direct link to this guide here: https://www.stickandcaneshop.co.uk/PBCPPlayer.asp?ADContext=1&ID=1940663 and we are also happy to provide assistance over the phone if a customer needs any advice.
The Stick & Cane Shop 4/1/2019 at 16h28
Customer Review
2.0 / 5
No comment.
Gwyn D. 9/21/2018 at 19h01
Customer Review
2.3 / 5
Very dissapointed with the quality. Silver Handel is very plasticy. Too expensive for low quality. Looks cheap.
Susanne H. 9/15/2018 at 21h10
Customer Review
2.3 / 5
The end of the stick was plastic, with a screw in it,looks awful. I expected a proper metal tip underneath. Will wear away very quickly I suspect. Wouldn't buy again.
John P. 7/28/2018 at 23h09
Customer Review
2.0 / 5
An ok stick. but expensive. the pattern only covers the top part of the stick, which I had not realised. However it will suffice.. Did not realise until the of the transaction that the postage was so expensive.. It was delivered quickly.
Anthony G. 8/18/2017 at 23h58
Customer Review
2.3 / 5
I received two walking sticks from you but, unfortunately, they had been incorrectly described on your website and I needed to return them both. This was not a problem and returning them was easy with a refund issued shortly afterwards.
Susan A. 6/30/2017 at 23h26
Customer Review
2.0 / 5
The Cats model is not what I requested. I understand the model I requested is out of stock. I have asked if I can change the Cats stick for Floral Blue, but have received no reply.
Florence J. 5/30/2017 at 23h38
I’ve had a look back through our emails and I can’t find any email from you regarding the exchange of this item.

I also took a look at the order you placed, and your order was for the ‘Folding Walking Stick - 5 Sections – Cats’ https://www.stickandcaneshop.co.uk/folding-walking-stick-5-sections-cats-c2x17437852 so from what you have said, it seems you received the correct item.

If you would like to exchange it, this is certainly possible. I have emailed you to arrange the exchange.
The Stick & Cane Shop 5/31/2017 at 10h22
Customer Review
2.3 / 5
Shipping was great but merchandise did not meet expectations or information provided on website.
Frederic B. 4/28/2017 at 21h43
Customer Review
2.7 / 5
Ordered two left handed sticks. I was sent a left handed and a right handed stick. I sent an email requesting the exchange details for the right stick. I was told that everything was fine on your side which suggested that I obviously didn't know the difference between a left and right handed stick when I've suffered arthritis for 10 years now. I was asked to send photographic evidence to prove what I was saying. I have been sent a returns label and told the other will be sent when original back.
Jennifer D. 5/1/2016 at 19h34
Customer Review
2.3 / 5
Ok.
Shabbirali G. 1/9/2016 at 15h36
Customer Review
2.3 / 5
RFA25 rubber ferrules supplied does not fit Spiral Chestnut Hiking Stave. I have asked a question about this on 20th December and never got a response. Poor and disappointing customer service.

Also note I have purchased 2 pieces of RFA 25 and it is not listed below, may be because you already know I have a problem with this item!
Abdul G. 12/30/2015 at 10h26
Customer Review
2.3 / 5
Everything required from a walking stick.
JANET K. 12/21/2015 at 20h22
Customer Review
2.3 / 5
Package was sent to wrong place somewhere in Cumbria, not even similar address! the person who received it very kindly re-addressed and sent it on to me and I received the goods eventually, shall we blame human error?
Mary K. 7/19/2015 at 09h58
Customer Review
2.7 / 5
Shipping was prompt and very well packaged.
Rob O. 4/12/2015 at 12h51
Customer Review
2.3 / 5
I didn't get the correct stick and have no worthwhile help from customer services.
Anne S. 8/18/2014 at 13h03
Customer Review
2.3 / 5
Paid £10 next day delivery Friday did not revive until Tuesday so would not pay again for that service .
Jill H. 6/27/2014 at 19h25
Customer Review
2.3 / 5
I emailed customer support and got no reply. Other than that the stick looks good.

I eventually got a reply from customer support asking for pictures to show the damage which I promptly sent. It has been over two weeks since then and I have had no reply, even after messaging from multiple email accounts. I am very disappointed.
Ranjeev. 4/30/2014 at 12h06
As per item review... We always reply to messages and emails by the next working day. I'm not sure what could have happened in this case... I have double checked the email account and cannot find your correspondence... in future, if you have not heard back from us by the end of the following working day please do try once more to get in touch with us. I have put a replacement aside for you and I have emailed you directly concerning this.
Kindest regards,
The Stick & Cane Shop.
The Stick & Cane Shop 4/16/2014 at 13h24