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Ratings and Reviews for mypetwarehouse.co.uk

Merchant Ratings
5.0 1
4.9mypetwarehouse.co.uk
 
 
Merchantmypetwarehouse.co.uk
URLhttps://www.mypetwarehouse.co.uk
Phone
Addressmypetwarehouse.co.uk LIMITED
38 Newtown Road,
Malvern,
Worcestershire,
WR14 1NZ
Customer Review
4.0 / 5
The tub of suet balls was broken on arrival but Customer Service refunded the cost of the tub immediately without fuss - very impressed with their quick response.
Carolyn P. 2/8/2020 at 21h44
Customer Review
4.0 / 5
Seller and merchandise excellent, wish I could say same for carrier, didn’t deliver anywhere close to time slot allocated!
Anne G. 2/4/2020 at 23h15
Customer Review
4.7 / 5
Can’t track but arrived in a couple of days with no problem.
Shona m. 1/17/2020 at 00h16
Customer Review
4.3 / 5
Delivery very good and fast
Usual order of dog food good, added a bag of treats which when arrived were mainly crumbs which are no good to give to a 40kg dog.
Jeanette o. 1/16/2020 at 21h40
Customer Review
4.3 / 5
Great pricing and delivery -top notch. Customer service needs to answer the phone!!
Paul. 11/30/2019 at 20h54
Customer Review
4.7 / 5
Excellent service. Used several times and orders arrive on time and the website is really easy to navigate.
Martin B. 11/26/2019 at 21h08
Customer Review
4.0 / 5
Always anxious when DPD are the chosen carrier as they have an abysmal record and customer service in my experience. I have in the past cancelled orders on account of their performance. Frustrating thing is that the product is entirely secondary to the delivery when they are involved. I had not realised until I had ordered that DPD were the courier. On this occasion the product was delivered on time and at the correct destination. I am happy with the product and the transaction as a whole.
Charles P. 11/10/2019 at 22h43
Customer Review
4.3 / 5
Product was a very good price, speedy delivery. Thank you.
Anna. 11/4/2019 at 08h07
Customer Review
4.7 / 5
Delivered exactly when requested helpful on phone and phoned back as said.
Johanna w. 10/29/2019 at 21h36
Customer Review
4.7 / 5
Packaging the bag in a carton box is unnecessary and not ecofriendly.
Marie S. 9/21/2019 at 09h31
Customer Review
4.7 / 5
From ordering to deliver I was kept up to date. The only issue was the two packets of treats were all broken. So maybe better packaging to protect them,.
Elaine R. 9/20/2019 at 06h57
Customer Review
4.3 / 5
Great simple ordering good value and speedy shipping.
Karen A. 9/1/2019 at 10h13
Customer Review
4.7 / 5
The one hour slot suits me so long as it is not at the expense of fuel consumption and carbon emissions and particle pollution.
SANDRA B. 8/24/2019 at 12h49
Customer Review
4.7 / 5
Excellent service. Very fast delivery.
Paul E. 7/14/2019 at 11h36
Customer Review
4.0 / 5
Would be 5* had there not been issues with DPD delivery. Customer services efficient in helping to sort.
Sally H. 7/13/2019 at 21h17
Customer Review
4.0 / 5
Good price. Unfortunately wasn’t delivered on the day - was supposed to be left in a “safe place” but the delivery driver for DPD ignoredthe instructions and didn’t bother delivering the item. It was eventually delivered the next day after a lot of hassle!
Jacqueline K. 6/15/2019 at 09h44
Hello Jacqueline,

Thank you for taking the time to provide feedback. We're sorry to hear about the issue you suffered with DPD regarding not leaving your parcel in the safe place as requested. I will get this looked into with DPD to see why the driver didn't follow the instructions. Normally, if contacted on the day, we can arrange for driver to redeliver the parcel the exact same day and ensure that it is left in the requested safe place.

Apologies again, mypetwarehouse.co.uk.
mypetwarehouse.co.uk 6/17/2019 at 21h46
Customer Review
4.7 / 5
Ordered a 15kg bag of Eden Dog food. Arrived promptly, package well and at a good price. Will order again.
Mahesh H. 6/4/2019 at 23h07
Customer Review
4.7 / 5
Delivery was first class now the courier has changed. Not so happy with the product as it has changed its size. Not the fault of pet warehouse.
ANDREW H. 5/23/2019 at 20h24
Customer Review
4.7 / 5
Easy to order on the website, free delivery is a bonus, it arrived later than the initial delivery date, but it was only the next working day.
Jasmin W. 3/18/2019 at 22h08
Customer Review
4.7 / 5
If the dog likes it so do I.
Anonymous. 1/27/2019 at 00h26