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Ratings and Reviews for grand-illusions.com

Merchant Ratings
5.0 1
4.7
 
 
URLhttps://www.grand-illusions.com
Customer Review
4.7 / 5
Fantastic experience, as always, when dealing with G.I. spoilt by glitch in the despatch system. To get an email saying 'your package has been despatched - here is the tracking details' (I am paraphrasing that bit) is good. However when the delivery company says 'we are awaiting your package' for 3 days, it looks like someone is not really in the loop. This is clearly a problem to the service dept at G.I. because it tells customers that there is a glitch somewhere, the parcels are not moving.
Netbat. 4/8/2020 at 16h18
The warehouse is shipping items out pretty promptly, so I think the problem was with the tracking at Royal Mail. To be fair, they are operating under a lot of pressure at the moment. I would hope things will improve once the lock down is over and staffing levels are back to normal.
grand-illusions.com 4/8/2020 at 16h37
Customer Review
4.0 / 5
Processing is good, but quality of merchandise is quite low.
Mikhail I. 2/25/2020 at 01h01
Customer Review
4.0 / 5
This is my second unit. Great product. Shipping was fast.
Dean W. 2/15/2020 at 22h39
Customer Review
4.7 / 5
Fantastic! Difficult to find item, but Grand-Illusiions had it! This was a gift that the recipient was beyond thrilled. She loves them! And so does her husband! Total hit! She just went on a trip and packed the solids of constant width to travel with her.
Paula W. 2/6/2020 at 06h18
Customer Review
4.0 / 5
Great - many thanks.
Chris.
Chris F. 12/29/2019 at 12h11
Customer Review
4.0 / 5
Swiss Post added VAT and customs duty (probably unnecessary) for a total of approximately 25 CHF. The product and the packaging were satisfactory.
Jodok. 12/16/2019 at 19h31
Countries like Switzerland and Norway, that are not in the EU, reserve the right to charge duty and VAT. Unfortunately, once the UK leaves the EU it would seem that this will apply to all European countries as well. We probably will not have to charge customers 20% UK VAT, instead they will have to pay VAT and duty when they receive the parcel.
grand-illusions.com 12/16/2019 at 19h37
Customer Review
4.7 / 5
Okay.
Gordon E. 11/27/2019 at 19h21
Customer Review
4.7 / 5
This is a most remarkable and satisfying .website. Though my shipping expectations have been distorted by experience with "same-day" shipping, and it is difficult to wait for my purchase, it is always satisfying when it does arrive. I truly do appreciate its existence.
Richard G. 11/22/2019 at 10h38
Customer Review
4.7 / 5
Smaller than expected but BIG TIME infuriatingly puzzling.
Mike y. 11/21/2019 at 19h12
Customer Review
4.0 / 5
A bit finicky, but alright.
Michael S. 11/19/2019 at 12h45
Customer Review
4.7 / 5
Nicely built for the price, my item just a little marred by small indentations on the reverse side where the catches have been inserted; perhaps owing to the method of drilling, or of storage in quantity.
John Douglas H. 11/19/2019 at 04h04
Customer Review
4.7 / 5
Fast shipping, everything well packaged.
Raymond K. 11/3/2019 at 21h08
Customer Review
4.7 / 5
Overall excellent service and merchandise as always, but I wish I had been informed ahead of time about the required in-person signature for delivery so that I could have made alternative shipping arrangements.
Maureen G. 10/6/2019 at 17h07
Customer Review
4.3 / 5
Shipping time was ok. Could have been better but with the whole brexit closterfuck I understand things aren't as smooth as usual.
The merchandise itself is superb.
I didn't have any real contact with costumer service but everything seems to be fine.
Samuel Varg. 8/13/2019 at 13h37
Customer Review
4.7 / 5
A top was broken (the metal stem) but a replacement is expected.
Thierry P. 7/23/2019 at 17h29
Customer Review
4.0 / 5
The cryptic calendars arrived in good time. On one of the calendars that I kept, the sliding part was quite loose and we have to sort of pinch it together now and then or it slides out of place.
.
Maxine P. 7/12/2019 at 19h27
Customer Review
4.5 / 5
Bought gift for my Dad, which I think he enjoyed putting together. But it is fiddly and the translated instructions are not the easiest to read.
Emily W. 7/8/2019 at 16h11
Customer Review
4.3 / 5
Very good.
Colin T. 1/11/2018 at 17h21
Customer Review
4.7 / 5
All was well-executed.
Richard G. 1/11/2018 at 17h18
Customer Review
4.7 / 5
I ordered three items. All arrived promptly.
On opening on Christmas Day one item was faulty..
I emailed Grand Illusions on 26th December and received an acknowledgement the same day.
A replacement was sent and arrived on 28th December.
This is really first class customer service. Thank you.
David Keith. 12/28/2017 at 11h50
Customer Review
4.7 / 5
Very happy with two of the purchases. Dovetail cube no2 is an excellent puzzle and really well made. The ball through the bar was not quite as impressive as I hoped and there is no video demonstrating it which would have probably swayed me against it. The memory wire was excellent though and was well received as a present. Generally very impressed by Grand Illusions as I have spent last two Christmases getting gifts from them.
Ballad W. 12/27/2017 at 10h10
Customer Review
4.3 / 5
GOOD.
Michal P. 12/26/2017 at 21h19
Customer Review
4.7 / 5
Produit de qualité
c'est exactement,ce à quoi je m 'attendais!
Karen b. 12/26/2017 at 12h28
Customer Review
4.3 / 5
Great products. Ordering is clear and easy. Questions by mail are answered within a day.
Optional normal or faster delivery. Products arrived in good shape.
Wim vd Dungen. 12/14/2017 at 11h38
Customer Review
4.0 / 5
Arrived on time,.
David P. 11/30/2017 at 20h17