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Ratings and Reviews for www.sitandsleep.co.uk

Merchant Ratings
5.0 1
4.9www.sitandsleep.co.uk
 
Sit and Sleep
Contemporary and Modern Sofa Beds
Futon Sofa Beds and Mattresses
Unique Sleeping Solutions
 
Merchantwww.sitandsleep.co.uk
URLhttps://www.sitandsleep.co.uk
Phone
AddressRandswood Farm Ind Est
West Wratting
Cambridge
CB21 5LR
Customer Review
4.7 / 5
Good and helpful customer service and very pleased with the sofa bed.
Jackie P. 11/23/2021 at 11h33
Customer Review
4.7 / 5
Brilliant costumer service, thank you.
Mauro R. 11/23/2021 at 10h23
Customer Review
4.3 / 5
1 star off for having to leave a comment here.
Andrew B. 11/23/2021 at 09h30
Customer Review
4.3 / 5
The sofa bed looks very modern and attractive. It is comfortable to sit on but have not yet tried it as a bed. The fabric looks good quality and the finish is excellent. Putting it together was a bit of a challenge as always. All the bits were there but the instruction diagram could have been more helpful as you construct it upside down and then turn it over. A great feeling of satisfaction when it was completed.
Janet F. 11/5/2021 at 20h38
Hello Janet

Thank you for your review. I think we need to raise the subject of the assembly instructions for this model with Innovation Living - they have updated them in recent years and the previous instructions seemed easier to follow. I have this model myself and it isn't necessary to construct it with everything upside down (admittedly my instructions were the old style) but I think, for illustrative purposes, Innovation amended the diagrams and have actually complicated things as it certainly does appear that you need to do that - another customer also gave similar comments as yourself regarding assembly. So we will discuss this on our next review with Innovation. We are glad that once you had got your Cubed assembled you are pleased with the product.

Kind regards
Sit and Sleep.
www.sitandsleep.co.uk 11/6/2021 at 16h24
Customer Review
4.3 / 5
The company who delivered the mattress asked when I’d like delivery. We agreed delivery date saturday 23. On Friday 22 received confirmation email with time slot. All seemingly fantastic until I realised on 23 with time slot passing and no contact that email showed delivery date of Sunday 24. It rather defeats the object of agreeing dates with time slots if they are changed without consultation.The delivery on the Sunday at 7am was faultless with text night before and call on the morning.
Anne A. 11/3/2021 at 20h34
Hi Anne

Thank you very much for your review. Apologies for the issue regarding the delivery. This delivery company is usually excellent with their communications to customers (and have had very positive comments in this regard) so we will have to discuss with them to see what happened on this occasion. We have never previously had a change of delivery day without customer consultation/agreement and of course you should have been contacted regarding any change to the agreed day. Apologies again and thank you for the pleasant nature in communicating this matter to us.

Kind regards
Sit and Sleep
.
www.sitandsleep.co.uk 11/6/2021 at 17h01
Customer Review
4.7 / 5
A great product, good quality and lovely colours, good fit. This company provided excellent service, sending me swatches of the material before I ordered. My only complaint was with Parcelforce. (Parcel was left in the rain and in the street on bin day!) I have complained to Parcelforce who apologised. I would suggest the company use Royal Mail not Parcelforce.
Heather S. 10/21/2021 at 13h42
Dear Heather
Thank you for your review - We regret you had a problem with Parcelforce and we will certainly log this with them at our next review.

Glad you are happy with the Futon Cover - and hope it will give you many years of service.
www.sitandsleep.co.uk 10/21/2021 at 16h01
Customer Review
4.7 / 5
Very happy with our double bed futon mattress supplied by Sit and Sleep. I'd recommend this company.
Lisa. 10/14/2021 at 04h51
Customer Review
4.0 / 5
Good service and useful additional item when offered through Sit and Sleep. Their attention to detail and willingness to offer the headrests, mattress topper and very importantly for us range of colours available from Innovation meant that Sit and Sleep won the business of. product first seen and sat on at John Lewis but without the extras above.
Richard W. 10/11/2021 at 19h10
Customer Review
4.0 / 5
First time buyer, quite happy!
Arno O. 10/11/2021 at 08h37
Customer Review
4.7 / 5
Very pleased with futon and delivery. A small problem bolting the wooden base together - two holes didn't line up properly and needed quite a bit of force to align them.
Penny K. 10/1/2021 at 22h32
Customer Review
4.7 / 5
It seems a bit unfair that my overall rating for Sit and Sleep is lowered by the performance rating I have allocated to a delivery company that operate outside of their control. If I was just rating Sit and Sleep I'd give them 100% satisfaction on all scores. An excellent company, an excellent futon mattress: we are now awaiting another as we have been so impressed. Theres nothing you can do about delivery companies, but I'd highly recommend Sit and Sleep, in all respects.
Lisa H. 9/9/2021 at 11h49
Customer Review
4.7 / 5
Helpful and friendly service and great mattress.
Steve C. 9/9/2021 at 10h26
Customer Review
4.3 / 5
Seller is brilliant and so helpful- there was a glitch with delivery but they were great with sorting it out. The sofa itself is great- amazing quality and looks even better than the photo. Very happy- thanks for great customer service.
A J. 8/8/2021 at 21h54
Customer Review
4.7 / 5
I can highly recommend headrest. I'm 5ft 10 and find sofa much more comfortable in supporting my back. Otherwise, I find the back of the sofa a little low for sitting extended periods of time. Personally, I believe the cost to be too much - particularly including seperate delivery price. It was just under £200 in total, which is difficult to justify. If they cost less, I likely would have ordered two. Headrest is easy to put in place/ remove. Very simple and effective design and good quality.
Debbie F. 8/6/2021 at 12h05
Customer Review
4.7 / 5
The overall service of ordering and delivery was excellent. The only reason for the 4 star and not 5 star rating for the merchandise is because we added the extra layer inside the futon and this resulted in a lumpy look rather than the one in the picture which I was expecting.
I know this was our choice to have the extra layer but I would have not had it if I had been aware of the overall look it gave. Perhaps a mention in with the information provided would be helpful to others.
.
Sandra. 7/6/2021 at 10h15
Hi Sandra

Thanks ever so much for your lovely review. The example of the Traditional in the images on our website also has the extra polyester layer and it shouldn't affect the overall apperance. Perhaps you could send us an image on e-mail and we can take a look and comment further from there.
Thanks again.

Kind regards
Sit and Sleep.
www.sitandsleep.co.uk 7/9/2021 at 13h33
Customer Review
4.7 / 5
The staff at SitandSleep were incredibly helpful and friendly on the phone and made ordering from them a pleasure. The product is fantastic and it is very reassuring that all individual parts and covers can be replaced individually should something go wrong down the line. The only reason they do not get full 5 stars was due to ah honest delivery error by the currier company that meant the items were not delivered on time. Will definately use them again!
David B. 5/24/2021 at 12h41
Customer Review
4.7 / 5
The futon arrived in great condition with easy instructions to assemble.
Unfortunately I was missing one part, but got a swift response and received the part the following day.
I understand the strange delivery schedule due to COVID, and as good at communicating as the delivery partners are, their instructions for delivery are quite cryptic.

Overall, I’m extremely pleased with the futon and it looks great and is extremely sturdy and good value.
Kirsti S. 5/17/2021 at 07h43
Customer Review
4.7 / 5
Excellent customer service, sofa bed arrived on time. Assembling was easy with very good guidelines.
Thank you.
Ivan C. 4/28/2021 at 21h07
Customer Review
4.7 / 5
Good quality.
Ross W. 4/15/2021 at 09h57
Customer Review
4.0 / 5
Great sofa, great customer service. My son could have done with help getting it into house as he was by himself.
Deborah P. 4/7/2021 at 13h10
Customer Review
4.3 / 5
The mattress is good quality and comfortable, for the price.
Barry B. 3/21/2021 at 18h31
Customer Review
4.7 / 5
Delighted with our new Futon mattress. I picked the thickest mattress which is very comfortable to lie on and sit on. The fabric cover is good quality and feels good to touch. The pattern looks better in real life than in the picture. A great product made in Britain.
Rosemary C. 2/15/2021 at 10h06
Customer Review
4.7 / 5
The whole process was very simple, the delivery was on time and carried out by very polite staff. Ordering was easy, Sit and Sleep staff most helpul. The actual futon was rather more difficult to assemble than the average DIY person might have hoped but when complete it is a lovely item. Super mattress!
Vera Ann R. 1/21/2021 at 19h09
Customer Review
4.7 / 5
My only comment would be that I had to call Sit and Sleep twice to enquire about delivery date and would have appreciated an email update on the progress of the order.
Clare K. 12/12/2020 at 14h12
Customer Review
4.7 / 5
Lovely sofa bed and chair. Firm but comfy although havnt slept on it yet.
Great customer service. Very helpful, friendly and honest!
Delivery took a little while but it was quicker than promised and better than most specialist furniture outlets.
Jonathan G. 12/9/2020 at 15h32
Customer Review
4.0 / 5
Good shopping experience, only place we could find something that met our requirements in size and style. Fast dispatch of samples to help with choice. Item description could have been better in relation to removable cover. Felt a bit let down by delivery time as while it was dispatched within the 10 days the 'delivery partner' then quoted 4 weeks for deliver which is left for you to arrange with them (not difficult though); to be fair they also delivered it quicker than the 4 weeks when asked.
Graham A. 10/31/2020 at 09h36
Customer Review
4.3 / 5
Great delivery, packaging fitted up our tricky staircase.
Jennifer S. 10/16/2020 at 15h09
Customer Review
4.7 / 5
Delivery delayed but we were kept informed. Assembly went easily and the futon looks good. Purchased for visitors but with Covid around not yet used.
John P. 10/16/2020 at 15h09
Customer Review
4.7 / 5
Love this futon, great service ànd aftercare. Thankyou Andrew and Rob.
Ray G. 10/16/2020 at 12h12
Customer Review
4.7 / 5
Very helpful on the phone, lots of advice, clearly know about their products.
RiMo. 10/16/2020 at 12h08