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Ratings and Reviews for www.sitandsleep.co.uk

Merchant Ratings
5.0 1
4.8www.sitandsleep.co.uk
 
Sit and Sleep
Contemporary and Modern Sofa Beds
Futon Sofa Beds and Mattresses
Unique Sleeping Solutions
 
Merchantwww.sitandsleep.co.uk
URLhttps://www.sitandsleep.co.uk
Phone
AddressRandswood Farm Ind Est
West Wratting
Cambridge
CB21 5LR
Customer Review
4.7 / 5
Given that the sofa is made to order it was quite quick to arrive. It was easy enough to get into our upstairs flat the way it was flatpacked - nothing too heavy or bulky.
Putting the sofa together, however, was a bit of a nightmare and took much longer than the 30 minutes they claimed it would take - the instructions were very short, unclear with dark pictures on which it was hard to see what one was supposed to do.
I can't really comment on the customer service as I have not spoken to them.
L.W. 12/6/2019 at 19h11
Customer Review
4.7 / 5
Very satisfactory.
George J. 10/24/2019 at 19h50
Customer Review
4.7 / 5
It would have been helpful if the item could have been delivered to an upper floor.
Knowledgeable and friendly customer service.
Jane L. 10/8/2019 at 22h49
Hello Jane. Thank you very much for your lovely reviews - we are so glad that you like your Splitback Frej Sofa Bed. We do actually offer upper floor deliveries across most of the UK so we do apologise if this wasn't made clear at the time of taking your order. Choosing an upper floor delivery does cost more and can take a little longer to arrange but if a customer doesn't have a delivery day deadline then this can be a good option for larger items. Thanks again.
www.sitandsleep.co.uk 10/10/2019 at 14h45
Customer Review
4.7 / 5
The totality of my order took a while to complete but I was impressed by the care and communication throughout.

A manufacturing fault with one of the sofa bed legs reflected a less than careful selection of screws at the time of build. This minor set back was remedied and a new leg section provided. I was surprised by this generous solution as a replacement set of screws would have sufficed!

The friendliness and helpfulness of all the Sitandsleep staff I have dealt with has been exemplary.
Stewart W. 9/30/2019 at 15h41
Customer Review
4.7 / 5
A very good online shopping experience, from initial queries to product delivery. I would recommend SitandSleep to others and shop here again.
Patti M. 8/26/2019 at 22h24
Customer Review
4.7 / 5
Although when I placed my order the item turned out to be just out of stock (no clear sign of this on the website), customer service was prompt to explain this and reassured me they would be able to deliver in a couple weeks' time. As soon as it got to their warehouse, they referred me to their excellent delivery partner, who handled everything swiftly and with prompt communication.
Francesco O. 8/19/2019 at 08h37
Customer Review
4.7 / 5
Chose Sit and Sleep as I had questions about the product and I wanted to talk to someone who understood it, including how exactly how it was packaged. They didn’t disappoint - so helpful and knowledgeable. The only downside for me was that shipping took a bit longer than I was expecting, even after the product came into stock, due to use of a specialist shipping company (who are also great). Would have been good to know a bit more about that up front. Would definitely buy from them again tho :).
Ben S. 5/28/2019 at 18h24
Customer Review
4.3 / 5
The only problem was the inability to talk to someone directly during normal daily trading hours. We ended up two or three times leaving messages for each other on our respective answer phones which was a waste of everyone's time. Otherwise everything about the product, the delivery and the customer service was fine.
Alan B. 5/28/2019 at 12h40
Customer Review
4.7 / 5
As far as buying and receiving the item and the item it self i have been given no reason to doubt this is an excellent company. Good luck to them in the future.
Roy E. 4/20/2019 at 14h34
Customer Review
4.7 / 5
Great choice in colour and futons. Great customer service. More difficulty to assemble than I thought it would be.. Delivered on time,very wide time slot.
Elizabeth J. 4/20/2019 at 09h16
Customer Review
4.7 / 5
Very happy with the sofa and selection offered in the showroom. Comfort and quality of a high standard.
Yvonne B. 3/5/2019 at 12h00
Customer Review
4.7 / 5
I love it- the only thing I would say is that a) the instruction for assembly is a bit minimal, it took a bit of guesswork, and if one of us hadn't been esp. handy with diy...we may have ended up having to call for extra help,
b) from the design photo I expected the back to stand up straighter, I'm disappointed that I 'slump'back some degrees too far on it when sitting down
on the whole very happy- sorry it took so long to answer.
Heike D. 3/3/2019 at 13h37
Hello Heike. Thank you for your review and we're so glad that you love your new futon base. We'll have a look at how we can improve the assembly instructions. I think the Traditional still has some of the original assembly instructions that we created so we do agree that they are a little basic and due for an update.

Regarding your second point, I wonder if you have folded up the base completely because when it is completely folded up, in its seat position, the part that goes down behind the backrest should be completely vertical which would make the backrest a little more upright. We will give you a call to see if we can solve the issue for you.
www.sitandsleep.co.uk 3/7/2019 at 21h20
Customer Review
4.7 / 5
Excellent.
Mel A. 1/20/2019 at 18h01
Customer Review
4.7 / 5
I would purchase from them again, but feel they could make it slightly clearer in what the items you're purchasing actually look like.
Nathan W. 12/21/2018 at 01h23
Customer Review
4.7 / 5
Service was extremely helpful and easy. Shipping was a little longer than I'd have liked but communication was clear.
Emily S. 11/11/2018 at 22h32
Customer Review
4.0 / 5
If quality is what you're after, you've come to the right place. The cover fabric - an attractive weave that costs a little extra - is worth the difference because it brings the Wow factor. I required a custom order, which led to considerable back and forth, but I appreciated the care and attention given. Finally, delivery was free, but slow.
LondonHenry. 11/6/2018 at 12h41