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Ratings and Reviews for Plumb2u

Merchant Ratings
5.0 1
4.6Plumb2u
 
We offer a wide variety of quality products for plumbing and heating. Discover more products in our shop or ask us if you can't find what you are looking for.
 
MerchantPlumb2u
URLhttps://www.plumb2u.com
Phone
AddressPLUMB2U
Unit 1, Epsom Business Park, Kiln Lane
EPSOM
UNITED KINGDOM
KT17 1JF GB
Customer Review
4.7 / 5
Excellent.
Grahame G. 10/18/2021 at 17h48
Customer Review
4.7 / 5
Fantastic product at a very reasonable price…. !
Barrie G. 10/9/2021 at 20h27
Customer Review
4.7 / 5
Really cannot fault Plumb2U, first class service and communication. a pleasure to do business with.
Phil M. 10/9/2021 at 17h47
Customer Review
4.0 / 5
Good Quality and sufficient service!
John G. 10/8/2021 at 18h01
Customer Review
4.0 / 5
Prompt and accurate fulfillment of order.
John T. 10/5/2021 at 16h20
Customer Review
4.0 / 5
Tap handle turns wrong direction but otherwise ok.
Felicity M. 10/2/2021 at 16h20
Customer Review
4.7 / 5
Very good.
Ron S. 10/1/2021 at 18h04
Customer Review
4.0 / 5
All fine
But you cannot leave a review without writing in this box and that's crap.
Superses. 9/29/2021 at 23h53
Customer Review
4.0 / 5
Very good overall.
CY C. 9/25/2021 at 17h47
Customer Review
4.7 / 5
Quick and easy to order delivery efficient would highly recommend.
Doug H. Quick efficient purchase and delivery. 9/25/2021 at 17h37
Customer Review
4.0 / 5
First order great second order no contact re delivery still waiting for delivery date both deliveries ordered the same day.
Alan J. 9/13/2021 at 11h12
Customer Review
4.7 / 5
Didn't have to use Customer Services, but the product arrived promptly, with out any issues.
Sandeep H. 9/9/2021 at 14h42
Hi Sandeep,

Thank you so much for your 5 star feedback! We are glad to hear you had a good experience with Plumb2u

All the best,
Plumb2u Team.
Plumb2u 9/13/2021 at 12h14
Customer Review
4.3 / 5
Excellent service and prompt delivery fitted and working as it should.
Tony C. 9/7/2021 at 08h40
Hi Tony,

Thank you for leaving us such kind feedback.

We would like to ask if there is anything we can do to make the experience better for next time, to earn 5 stars?

Kindest Regards,
Plumb2u Team.
Plumb2u 9/13/2021 at 11h58
Customer Review
4.0 / 5
Very good service. Kept me informed and very prompt.
David K. 9/3/2021 at 19h57
Hi David,

Thank you for your kind review. Is there anything we can do next time to get 5 stars?

Kindest Regards,
Plumb2u Team.
Plumb2u 9/13/2021 at 11h38
Customer Review
4.7 / 5
Good service.
Susan W. 8/31/2021 at 17h00
Thank you Susan!
Plumb2u 9/13/2021 at 11h19
Customer Review
4.7 / 5
Best price, fast delivery but although the box was well wrapped the packaging looked as though it had gone 12 rounds with Mike Tyson. Fortunately the contents were all ok.
Roger N. 8/30/2021 at 16h55
Customer Review
4.7 / 5
In stock, delivered on time. What more can you want.
Stephen L. 8/26/2021 at 22h29
Customer Review
4.7 / 5
Very competitive price.
Frederick P. 8/23/2021 at 21h20
Thanks Frederick, we are glad we could offer a good price for you!

Kindest Regards,
Plumb2u Team.
Plumb2u 8/26/2021 at 10h06
Customer Review
4.3 / 5
All good and the price was the cheapest I could find.
Shaun C. 8/11/2021 at 19h51
Customer Review
4.7 / 5
Everything was fine.
Anna R. 8/11/2021 at 14h04
Customer Review
4.5 / 5
Very pleased with the filter. I had no dealings with the customer service as far as I remember but I had expected the filter a day earlier.
Ian C. 8/1/2021 at 23h30
Hi Ian,

Thank you for your feedback and high rating!

The reasoning for the order arriving on the day it did was due to us dispatching the unit on the Monday as we did not dispatch orders on weekends at the time.

Apologies for any confusion with this.

Kindest Regards,
Plumb2u Team
.
Plumb2u 8/4/2021 at 11h51
Customer Review
4.7 / 5
Excellent service, the only issue is that I ordered the wrong model . Plumb2u said I could return and receive a full refund once I have ordered the correct one.

Changed my order and received the same excellent service .correct model delivered.

The only issue is that I am still waiting for the refund for my 1st order.
Nick b. 7/14/2021 at 17h42
Hi Nick,

Thank you for your amazing review!

Please do get in touch with us via email - [email protected] regarding the refund for the original order. Has the item already been returned to us? If so, if you could provide tracking of this via email, we will get this resolved for you asap.

Kindest Regards,
Plumb2u Team.
Plumb2u 7/20/2021 at 10h38
Customer Review
4.7 / 5
Overall a very good experience. Shipping was a bit expensive, but items were heavy and delivery was quick. Would use again.
Fiona S. 7/14/2021 at 00h01
Hi Fiona,

Thank you for your great review!

Unfortunately the shipping fee that we charge is the fee charged by the courier due to the weight of the items, thank you for being understanding of this.

Kindest Regards,
Plumb2u Team

.
Plumb2u 7/20/2021 at 10h48
Customer Review
4.3 / 5
Used this company a few times now and always great items, great prices and good customer service. The item I ordered this time came in pretty poor condition but I can only put that down to the courier.

I would recommend Plumb2u as they are a great company. Shame the same can't be said for the courier.
Steve Y. 7/12/2021 at 17h54
Hi Steve,

Thank you firstly for your repeat business and for also taking time to leave us a great review.

We are sorry to hear that there was a slight problem with the courier too, we will certainly be looking into this!

Kindest Regards,
Plumb2u Team.
Plumb2u 7/13/2021 at 11h59
Customer Review
4.7 / 5
First class service with a first class product. Will be buying again.
Andrew P. 7/2/2021 at 20h27
Hi Andrew,

Thank you for your review, we look forward to seeing you at some point in the near future!

Kindest Regards,
Plumb2u Team.
Plumb2u 7/13/2021 at 12h24
Customer Review
4.3 / 5
A good experience. the right product delivered promptly thank you.
DJ Baldwin. 6/30/2021 at 19h27
Great to hear that the order was delivered quickly and thanks for the review.

Kindest Regards,
Plumb2u Team.
Plumb2u 7/13/2021 at 12h27
Customer Review
4.7 / 5
👍
Jan L. 6/29/2021 at 20h03
Thanks for the high rating Jan!
Plumb2u 7/13/2021 at 12h33
Customer Review
4.0 / 5
Ordered to have next day delivery but it didn’t show up. Left messages through online chat and rang the main number which went straight through to a mobile number. Left message but never heard back. Luckily my order turned up the following day, so it was fine. But I did pay £9.00 for the privilege of next day delivery. I wasn’t impressed with the non-communication. However, the price for the item was the best I found online or anywhere, so that sort of made up for it!
Dakajasa. 6/26/2021 at 20h53
Hi Karin,

Thank you for your kind feedback! We are so sorry that we missed you, but are so glad that the item arrived with you.

In regards to the next day delivery fee, we are so sorry for this and can confirm that we have issued a refund of £9

Kindest Regards,
Plumb2u Team.
Plumb2u 7/13/2021 at 12h42
Customer Review
4.3 / 5
Ordering with click and collect good, but only problem was finding the pick up address as there was no Company name either on the Business Park notice board and the unit. Two phone calls got me there.
John M. 6/24/2021 at 15h45
Hi John,

Thank you for your review and sorry that you had difficulties finding us! We will look at improving this moving forward!

Kindest Regards,
Plumb2u Team.
Plumb2u 6/25/2021 at 09h57
Customer Review
4.0 / 5
Superb service from a great outfit. Sadly, their Courier was the most inefficient and utter waste of space who couldn't perform a simple task if their business life depended on it!! However, Plumb2U got on the phone to the Courier and made some waves sufficient for the Courier to send out another driver who a) had more common sense and b) a sufficient grasp of english who sorted the situation. Awesome customer service!
Club Secretary. 6/20/2021 at 21h02
Hi JP Tapster,

Thank you so much for your kind words!

Once again we are sorry for the courier issues experienced, however we are glad that we could be of help resolving the issue for you!

All the best!
Plumb2u Team.
Plumb2u 6/21/2021 at 13h06