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Ratings and Reviews for Troutcatchers

Merchant Ratings
5.0 1
4.9Troutcatchers
 
Thank you for visiting Troutcatchers - 'Product & Service Reviews' strengthen the relationship between customers & troutcatchers, plus helps purchase decisions.
A big thank you to everyone who contributes, all are appraised identifying what we are doing well & not to help improve the overall troutcatcher experience.
Tight Lines.
 
MerchantTroutcatchers
URLhttps://www.troutcatchers.co.uk
Phone
Customer Review
4.7 / 5
Fabulous service. Very helpful on the phone.
Would highly recommend.
Anthony H. 8/19/2021 at 12h08
Customer Review
4.7 / 5
Happy to use this retailer again, very professional.
Trevor c. 8/16/2021 at 00h40
Customer Review
4.3 / 5
Web site easy to use. Items required in stock postage fair.
Eezy hackle grips quality poor compared with my older ones I've had for a few years now and in constant use.
Robert W. 8/10/2021 at 07h52
Thank you for your positive feedback - Selling these very popular Hackle Pliers since 2002, these are issues we are not familiar with, we will contact you to resolve to your complete satisfaction.
Troutcatchers 8/11/2021 at 09h26
Customer Review
4.0 / 5
Shipping arrived in time
Merchandise good.
Neil S. 7/26/2021 at 09h32
Customer Review
4.7 / 5
As usual excellent service from an excellent company.
Seamus M. 7/18/2021 at 11h18
Customer Review
4.7 / 5
DIdn't like the rod so returned it, nobody's fault, just not for me. Telephone help/service excellent.
Anthony J. 7/17/2021 at 11h07
Customer Review
4.7 / 5
Excellent service from TROUTCATCHERS.

When I called their helpline to discuss matching reel to rod, recommended the Snowbee Onyx reel and it balances perfect with the 6' #2-3 weight Snowbee Classic rod.
They also loaded my Snowbee XS Delicate Presentation line (with backing) so pretty much ready-to-fish when I received the shipment.

For me, Snowbee offer excellent products and TROUTCATCHERS are a great partner.
GARY O. 7/16/2021 at 10h51
Customer Review
4.7 / 5
EXcellent service and good value.
Tom D. 6/28/2021 at 11h56
Customer Review
4.7 / 5
Quick service with secure postage.
Andrew L. 6/14/2021 at 09h37
Customer Review
4.7 / 5
All good again, responsive and helpful..
Ian F. 5/28/2021 at 11h21
Customer Review
4.7 / 5
Got a call to explain a change, given options and a free gift. Very good service. Thank you.
Jon H. 5/24/2021 at 12h04
Customer Review
4.7 / 5
I'm so pleased to have discovered Troutcatchers. Excellent customer service and and great range of high quality goods. I recommend them highly.
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Devon. 5/20/2021 at 11h54
Customer Review
4.3 / 5
Thanks for your service, happy with my purchase, now all I need to do is Find Some Fish.
Ronald Millband. 5/20/2021 at 09h09
Customer Review
4.3 / 5
Told to expect delivery on the Friday didn’t arrive until the Monday.
DAVID H. 5/20/2021 at 07h58
Customer Review
4.7 / 5
Troutcatchers customer service is as good as it gets. Everything arrives on time and I especially like the e-mail thanking me for visiting.
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Ian F. 5/7/2021 at 12h46
Customer Review
4.7 / 5
Good service good product.
Alan T. 5/7/2021 at 08h26
Customer Review
4.7 / 5
I could have done with more notice from you guys about my delivery - the 1st I heard was notice from the delivery co saying they were going to deliver the next day. Wasn't sure if the link was scam or not.

Chris Pomphrey
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Chris P. 5/5/2021 at 18h24
Thank you for your review. Once an order is placed you will receive a confirmation page 'what happens next' - this is also confirmed with an email.
Once dispatched another email is sent giving full details of delivery / timings etc. based on the service you have chosen.
You can also confirm all on-line if you log in to your account. Hope this helps.
Troutcatchers 5/6/2021 at 11h21
Customer Review
4.0 / 5
Great items, good quality. Can Recommend.
Neil S. 4/19/2021 at 06h58
Customer Review
4.0 / 5
As you can see top marks for shipping and customer service but quality of product let me down as the magnet on the sight card fell off so had to stick back on your supplier has let you down.
Regards William G.
William G. 4/16/2021 at 23h29
Thank you for your kind words. Apologies for faulty item, but pleased you have fixed it. Will pass feedback back to supplier.
Troutcatchers 4/13/2021 at 14h50
Customer Review
4.3 / 5
Supplier could not have been more helpful.
Late delivery but all down to courier.
Andrew W. 4/16/2021 at 16h45
Customer Review
4.0 / 5
Got what I ordered promptly.
Nick B. 4/14/2021 at 12h36
Customer Review
4.7 / 5
Customer service was fantastic. I know Cortland products are great , have used them for years, so quite sure I will be happy with the line. The shipping is a bit delayed from what I can see on their website the package is still in transit and has not arrived in SA as yet.
Rob H. 4/14/2021 at 07h23
Thank you for your very positive review Mr Hibbert very much appreciated. We have emailed you, pack is currently in South Africa customs awaiting clearance.
Troutcatchers 4/14/2021 at 11h54
Customer Review
4.3 / 5
All 1st class. Great company to do business. Thanks.
Neil S. 4/13/2021 at 11h48
Customer Review
4.7 / 5
Quality item delivered on time. vast improvement on previous purchase from another supplier.
James M. 4/13/2021 at 10h13
Customer Review
4.3 / 5
Great vice.
Steven g. 4/13/2021 at 01h54
Customer Review
4.7 / 5
Ordered 01/04/21 received 06/04/21 which is excellent for easter weekend.
Raymond K. 4/8/2021 at 09h10
Customer Review
4.0 / 5
No mistakes. On time.
Nick B. 4/5/2021 at 09h39
Customer Review
4.3 / 5
Good service.
Noel K. 4/5/2021 at 00h19
Customer Review
4.3 / 5
Good items , great choices. Can recommend.
Neil S. 4/2/2021 at 06h54
Customer Review
4.7 / 5
Very helpful advice, pleasant on the phone, good products. Definitely worth a try..
Ian F. 3/30/2021 at 10h44