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Ratings and Reviews for Drawerboxes.co.uk

Merchant Ratings
5.0 1
4.8Drawerboxes.co.uk
 
We specialise exclusively in the production and supply of drawer boxes for the kitchen, bedroom, office or workshop.
We supply both replacement drawers and internal drawers to go inside a cabinet behind the door. All of our drawer components have a Lifetime Warranty from Blum UK, a world leader in kitchen components.
 
MerchantDrawerboxes.co.uk
URLhttps://www.drawerboxes.co.uk
Phone
AddressMorven, Westruther, Gordon, Berwickshire, TD3 6NF
Customer Review
4.5 / 5
One of the drawer fronts was 3mm too wide. I had to trim it down for it to fit the base and rear. Other than that pleased.
Alan K. 1/15/2021 at 18h55
Thanks for the review. We would send a replacement immediately on next day delivery service.
Drawerboxes.co.uk 1/16/2021 at 12h39
Customer Review
4.7 / 5
Easy to install and the online video was very helpful. Order took a little longer to arrive than expected probably due to current restrictions and an update email would have been helpful, but ordering process again was excellent and very straightforward.
Marcus M. 1/8/2021 at 15h21
Customer Review
4.7 / 5
Delivery took slot long than I expected but I put this down to Xmas, other than that the packaging was excellent.

Once I had looked at the video together with the written instructions fitting was a breeze.

Quality is first class. Will definitely use the company again if needed.
Robert J. 1/7/2021 at 13h33
Customer Review
4.7 / 5
The customer service was Excellent by Sharon, due to carrier issues we had a number of panels damaged in one box.

I contacted Sharon and replacement parts were dispatched with in 24 hrs. All replacement panels arrived on time and in perfect condition.

Quality of the Drawer components is excellent.
John S. 12/29/2020 at 12h41
Customer Review
4.3 / 5
Slow delivery but that’s irrelevant to the quality of the product. Both video and instructions are excellent. Very happy with the end result. More importantly, so is my wife.
John C. 12/29/2020 at 05h06
Customer Review
4.7 / 5
Very pleased with the drawers. But disappointed that parts were missing, namely the side bars for the three large drawers. I was impressed that the replacements were sent out immediately, but still short of two bars, I have been informed that they should arrive on December 29th. So I am impressed by the prompt action , but it should never have happened in the first place!
Jenny D. 12/28/2020 at 23h25
Please accept our apologies again for this. Blum UK had some shortages, specifically Antaro gallery rails in 450 and 500mm lengths.
This is completely out of our control, and was unexpected, so there was nothing we could do after orders were placed.
Drawerboxes.co.uk 12/26/2020 at 23h32
Customer Review
4.7 / 5
Great addition to my kitchen. Good quality. Assembly is moderate, it took us 2 hours but 0 experience before. So handy people might make it faster.
Customer service was great.
I would recommend company and drawers.
Anna B. 12/20/2020 at 19h17
Customer Review
4.5 / 5
Initial response said would go to manufacturing in 10 working days and that I would be updated. I chased after three weeks and the next day the update was to Shipped. They duly arrived and are now put together and installed.
David H. 12/16/2020 at 00h53
Customer Review
4.7 / 5
Ordering and checking service very good. Drawers came well packaged. Easy assembly.
Colin J. 12/15/2020 at 17h37
Customer Review
4.7 / 5
Service was good. Lead time extended but understandable in the circumstances.
Martin H. 12/14/2020 at 21h18
Customer Review
4.7 / 5
Delivery took about 2 weeks, but given the pandemic circumstances, this was understandable. From despatch in Berwick to delivery in Cornwall was 2 days - very good. And the specially sized drawers were a perfect fit.
MICHAEL C. 11/27/2020 at 20h07
Customer Review
4.3 / 5
Arrived and fitted. No problem!
Ross P. 11/24/2020 at 13h43
Customer Review
4.3 / 5
Delivery was a little slower than expected, but otherwise great product.
Geoffrey S. 11/21/2020 at 13h44
Customer Review
4.3 / 5
All fine.
David D. 11/20/2020 at 19h00
Customer Review
4.0 / 5
The boxes were well packed, delivered on time and assembled easily. Quality product albeit the connecting corners are plastic. I hope the lady as long as the steel sides. I had huge issues ordering because DIY is unfamiliar territory but could not get to speak to anyone and emails were not always answered.
Elizabeth K. 11/20/2020 at 13h12
Thanks for a great review.
We have recently improved our phone systems, and employed new back office staff. We would like to offer as much assistance as possible in the measuring and ordering process for non DIYers.
Drawerboxes.co.uk 11/20/2020 at 17h00
Customer Review
4.0 / 5
I didn't have to contact customer services. The order process was fine, but took several weeks for my one drawer to be shipped.
Liz G. 11/17/2020 at 09h40
Thanks for the order and review. Apologies re the lead time. Unfortunately they are made strictly in date order, so small orders take as long as large ones. We are experiencing high demand, and are gradually increasing staff within health and safety guidelines. Your drawer has a lifetime warranty.
Drawerboxes.co.uk 11/17/2020 at 15h36
Customer Review
4.7 / 5
Great service. Delivered as per agreed dates. Product is easy to assemble and great quality.
Chris G. 11/10/2020 at 20h08
Customer Review
4.7 / 5
The team were really helpful with my measurement query
Only one problem in that I had to ring to find out where my order was as the web site said it would be 8 days and it wasn’t updated to reflect the delay. Sharon in the office was really helpful (thank you). Product was just what we ordered and the written instructions were easy to understand. Will definitely use Drawerbox again and recommend to others.
Helen B. 11/9/2020 at 19h37
Customer Review
4.0 / 5
Excellent value and quality kit. Let down by poor packaging of the heavy items. Rest was well packed.
William S. 11/6/2020 at 21h04
Customer Review
4.0 / 5
Never give 5. 4 is satisfied.
Margaret P. 11/6/2020 at 18h54
Customer Review
4.7 / 5
Everything was just fine. Lead time was about ten days (hence 4 stars) but they make to order so not bad for a bespoke product. For Customer Service, I would give six stars if I could: I asked for printed instructions to be included which did not happen, but when I called to ask for them, they were in my Inbox in 15 minutes.
Robert B. 11/6/2020 at 10h19
Customer Review
4.7 / 5
Great service, Really good soft close drawers. Good instructions and easy to put together.
James s. 11/4/2020 at 18h53
Customer Review
4.7 / 5
Order drawers. easy to order and delivery is ok. But i noted the infills all had been chipped and we had to install them as the carpenter had to get the job done.
Harminder B. 11/4/2020 at 11h04
Thanks for the review. Please let us replace any damaged material you are not happy with. The sides are easy to replace.
Drawerboxes.co.uk 11/4/2020 at 16h49
Customer Review
4.3 / 5
Great to find a good quality replacement drawer. Reasonably priced.
Took a little longer than expected, but not too much.
Only seemed to ship when I enquired where it was. No reply to the enquiry, just out for shipment note.
.
Susan B. 11/3/2020 at 22h48
Customer Review
4.7 / 5
Long lead in period following initial order. Was advised that given social distancing rules it was taking longer than expected to process orders which is quite acceptable. Following receipt of the delivery date the goods arrived promptly.
The merchandise is perfect as a retro fit solution and has improved the ergonomics of our kitchen layout.
My only observation is that I had to remove the soft close device on the door hinges as it clashed with the draw box.
Umesh P. 10/31/2020 at 19h59
Customer Review
4.7 / 5
Easy to assemble. Perfect fit.
John T. 10/31/2020 at 03h00
Customer Review
4.3 / 5
A perfect fit, and a bit shallower than stated so I didnt need to move anything.
Shipping was a bit slow, and was still showing 'in production' on the trackin on the day it arrived. But... it did arrive and it was perfect so I would definitley order again.
Max L. 10/30/2020 at 18h44
Customer Review
4.7 / 5
Good quality and even a useless DIYer like me managed to get it all installed. A perfect fit. Only one star missing because I didn't get any tracking from DPD. Maybe not your fault.
Norman P. 10/29/2020 at 18h47
Customer Review
4.0 / 5
Shipping good
Product great
No need to use customer service so far.
Richard H. 10/23/2020 at 16h43
Customer Review
4.3 / 5
Arrive in Good Time. Fitted in Cupboard, good Instructions and does the job. Excellent.
Steve S. 10/14/2020 at 17h32