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Ratings and Reviews for Drawerboxes.co.uk

Merchant Ratings
5.0 1
4.8Drawerboxes.co.uk
 
We specialise exclusively in the production and supply of drawer boxes for the kitchen, bedroom, office or workshop.
We supply both replacement drawers and internal drawers to go inside a cabinet behind the door. All of our drawer components have a Lifetime Warranty from Blum UK, a world leader in kitchen components.
 
MerchantDrawerboxes.co.uk
URLhttps://www.drawerboxes.co.uk
Phone
AddressMorven, Westruther, Gordon, Berwickshire, TD3 6NF
Customer Review
3.7 / 5
First the positives:
The standard of build of the drawer boxes was excellent.
Everything fitted perfectly.
The final construction is of a very high standard and totally in line with the offering on the web site.

Now the negatives:
The build is not for the faint hearted. It is really quite complex
I had asked for hard copy instructions. These did not arrive in the box. The web site did not permit downloading of useable hard copy.
The web site videos were difficult to sort out - see.
Chris F. 10/22/2020 at 13h46
Customer Review
3.7 / 5
Very good product.
Marcin B. 9/10/2020 at 18h53
Customer Review
3.7 / 5
Delivery took 2 1/2 weeks. Was sent the wrong item. Customer service chap wasn't particularly friendly. He said someone will call me back, but no one has run back and it’s been a week. I’ve also sent them an email but no response. Now I have returned the item and asked for a refund. Refund has been received swiftly.
Ingrid S. 7/27/2020 at 14h46
Apologies, glass was one of our only stock items badly affected by the Covid 19 pandemic. If you are buying glass for your own drawers (not supplied by us), it is highly recommended to call and confirm compatibility first.
Drawerboxes.co.uk 7/27/2020 at 20h13
Customer Review
3.3 / 5
Had to chase for deli every, order had been overlooked? Boxes damaged on arrival but contents were ok.

Still waiting for unfulfilled part of order to be delivered.
Richard S. 6/18/2020 at 20h46
Customer Review
3.7 / 5
Nice product and easily assembled, well packed against damage. Fast delivery once I reminded them of the order, which had been forgotten about..
Mike W. 5/5/2020 at 17h29
Customer Review
3.5 / 5
Slight problem with fixing.
Anonymous. 4/29/2020 at 10h47
Customer Review
3.3 / 5
Order came in 3 parcels which was o.k but the carrier split the delivery so I wasn’t sure it would all arrive on time. Very pleased with the product and doing what it was intended for. Just a little suspect about customer service - I got answerphone several times during normal working hours, not what I expected when the website looked very professional. However Drawerboxes did react when contact was made.
John P. 11/6/2019 at 11h14
Customer Review
3.3 / 5
Packaging was very badly damaged, but damage to drawer pack could be hidden.
The drawer pack is of reasonable quality.
.
Matthew L. 9/26/2019 at 08h14
Thank you for the feedback. We normally replace damage in transit immediately free of charge.
Drawerboxes.co.uk 9/26/2019 at 14h23
Customer Review
3.7 / 5
It does the job (which was for extra storage under a microwave). However, for the money, I was expecting something better made. It comes in kit form but the back of the drawer doesn't fit correctly and the filler to make it the right width is only sufficient to put the runners on so looks rather strange.
Jane R. 8/26/2019 at 10h29
Customer Review
3.0 / 5
Part of assembly instructions missing - both from the video and the enclosed printed version. Obtained by email after phone call.

Although a standard size, the order still took 12 days to arrive. Most disappointed by this but the product is fine.
Geoffrey J. 7/19/2019 at 18h16
Thanks for the feedback. Please advise which part of assembly instructions are missing, both the video and the written instructions should cover the full installation. Due to staff annual leave, many orders in July went to our full target dispatch time of 7 working days. There were no orders we are aware of that went over this target.
Drawerboxes.co.uk 7/19/2019 at 22h57
Customer Review
3.3 / 5
The draws are very good the instructions are very poor, written and the photos.
Rachel c. 5/9/2019 at 18h27
Hi Rachel,
Thanks for the feedback.
I am sorry that you did not find the instructions helpful.it sounds like you got a bad copy if the images were grainy.
We usually get compliments on the written instructions and videos for their clarity.
Please note, we delivered your order within our 7 working day target. We were extremely busy over the period, and apologise that we were right at the limit of our delivery target.
Drawerboxes.co.uk 5/9/2019 at 19h02
Customer Review
3.3 / 5
Woeful instructions. Company ‘helpfully’ puts videos on YouTube but misses vital steps. For example the video / instructions do not tell you assemble the drawer back using the metal clips. I was ready to throw the lot in the bin before working it out.

Other than the rubbish instructions and videos the drawer is actually good quality.

Infuriating installation though because of the poor guidance.
Ian S. 12/1/2018 at 20h14
Customer Review
3.7 / 5
Excellent replacement drawer box i ordered 4 of these no problem fitting them as a diyer. just make sure you follow the instructions exactly, which were easy to follow.
only downside i experienced was with the delivery. appalling service from dpd maybe drawerboxes should review there couriers.
would recommend drawerboxes.
JAMES C. 10/28/2018 at 15h18
Customer Review
3.7 / 5
From placing my order, the delivery was arranged quickly afterwards. Initially I did not receive an estimated date, then received the wrong customer’s order, but followed by a polite and helpful phone call from their customer team. When the order arrived, two items were damaged, but replacements were sent in less than 36 hours of requesting, which was fantastic. Finally the quality of the goods is fantastic, very easy to fit. Would order again.
Bradley W. 4/23/2018 at 19h05