Ratings and Reviews for
Online Incense Shop - Japanese, Indian & Tibetan Incense plus associated accessories and products.
29 Broadhurst Avenue
2.0 / 5
One stickholder was broken. Do you want me to send it back to you?
Best wishes Konstanze.
Konstanze S. 11/29/2018 at 16h28
A refund has been processed. My apologies that the item was broken in the post.
Vectis Karma 12/4/2018 at 16h33
2.7 / 5
Service great - this time product poor.
Myles d. 10/14/2017 at 11h07
2.7 / 5
Received package promptly, but due to nature of packaging, many sticks were broken.
Jim Walker. 12/16/2015 at 13h49
Thank you for your feedback. I very much appreciate your time to do so and apologise for the issue with broken sticks. If you are able to send me a photo I will arrange for a refund to be issued. Thank you Karen.
Vectis Karma 12/16/2015 at 14h21
2.3 / 5
The kokeshi doll looks great on the picture but unfortunately I am still waiting for the Royal airmail delivery (5 days of waiting!). They must have started using pigeons instead of airplanes as it is hard to believe that it takes more than 2 days to deliver a parcel (for the price of 21 £!) on the other side of the European continent... The flight only takes about 2-2.5 hours so the rest is mismanagement. I will leave you additional feedback as soon as I receive the package.
Petar N. 4/21/2015 at 09h12
Email feedback from customer after parcel received....
My feedback for the website, level of service, staff communication and of course the kokeshi doll is 10/10 (brilliant!), however the postal service (not one of the vectis karma proprietary services) is 1/10 (at least it came...).
Vectis Karma 5/25/2015 at 23h07
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