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Ratings and Reviews for kitchenwareonline.com

Merchant Ratings
5.0 1
4.8
 
 
URLhttps://www.kitchenwareonline.com
Customer Review
3.7 / 5
It took a while to deliver the part but eventually we got it
also the cost of shipping quite high.
Verified customer. 9/12/2019 at 05h03
Customer Review
3.7 / 5
Not convinced of the accuracy of the thermometer.
ALAN W. 8/30/2019 at 01h19
Customer Review
3.7 / 5
At first I was a bit sceptic about the amount of paint I received, but after painting the rusty areas in my microwave I still had more than 3/4 of paint left in the tin. The paint quality is just so great, the coverage is excelent.
Postage I think is high, and instead of e-mailing me for two days that you are processing my order, shorten the despatch time. I come from an eastern European country and this would have been dispatched the same day with next day delivery. Bet Somalia is better...
Berei D. 6/20/2019 at 00h54
Thank you for your kind comments. The package is too large to be sent large letter so small parcel prices are applied. The delay was due to the order being placed on a Saturday. The order was processed and sent on the monday. I suspect that you are correct about Somalia as they are predominantly muslim and take Friday as a day of rest whereas we in UK take Sunday. I have just checked and not been able to find the grey paint kit available for sale in Somalia.
kitchenwareonline.com 6/20/2019 at 10h25
Customer Review
3.7 / 5
Staff help me quickly and efficiently to find what I need!
Francesco R. 5/28/2019 at 12h31
Customer Review
3.3 / 5
Unfortunately the wrong part was sent but the refund and customer service correcting the error was faultless.
A J. 5/9/2019 at 18h29
In actual fact you ordered the wrong part (a part for a different model to yours) and it wasn't compatible, therefore you returned it for a refund which we were happy to do. Glad to be of service.
kitchenwareonline.com 5/10/2019 at 09h48
Customer Review
3.0 / 5
Prompt delivery and appropriate packaging.
Aileen R. 3/8/2019 at 10h08
Customer Review
3.0 / 5
I received my order. I am unhappy with the lack of customer service. I contacted you via email twice and never received a reply. The film is exactly what I ordered. The delay in receiving was due to missing information on the shipping address.

Thank you,
Elaine Kunhardt.
Elaine K. 12/21/2018 at 14h40
Customer Review
3.0 / 5
I have bought a product out of stock, then I have been without use my microwave for more than 2 weeks.
Alexander c. 8/18/2018 at 13h40
Customer Review
3.3 / 5
These were three little rubber feet, took too long to arrive and the price is far too expensive for what they are.
I B. 6/29/2018 at 00h56
Sorry for the inconvenience. The feet were shown as out of stock at the time of ordering. Unfortunately these are only available from Panasonic and despite us chasing they keep putting back the delivery date, beyond our control. We did offer you a refund at any time however we couldn't source them anywhere else so you were unlikely to. We did send several emails along the way as well assuring you of our efforts to get them sooner. The price also is dictated by Panasonic. I guess the fact that they are pliable, insulated and yet heat proof to withstand combination microwave means that they are slightly more than little rubber feet. Thank you for your purchase.
kitchenwareonline.com 6/29/2018 at 11h30
Customer Review
3.7 / 5
Kitchenwareonline had issues with their supplier, hence I was sent alternative (after mutual agreement) somewhat later than expected.
Alternative was of equal quality, so am happy with that and I appreciate that there wasn't a lot he could do if his supplier let him down.
However I felt that Kitchenwareonline should have kept me informed rather than me chasing.
Would be happy to buy from them again though.
Alan B. 6/4/2018 at 01h17
Thank you for your purchase. Sorry for the less than perfect service in not keeping you informed. We shall endeavour to improve our systems so that doesn't happen in future.
kitchenwareonline.com 6/29/2018 at 11h35
Customer Review
3.7 / 5
Unfortunately for me, the bulbs didn’t work, I think there is an issue with the microwave itself, not the bulbs! 🙁
Bruce G. 2/22/2018 at 20h19
Customer Review
3.0 / 5
Anuncian uno marca Panasonic en su pagina yenvian uno chino.
Master M. 1/21/2018 at 16h24
Most of our Panasonic spares state that they are made in China. Clearly Panasonic have their spares made in factories in China. Rest assured, all of our Panasonic spares and accessories are purchased from Panasonic UK.
kitchenwareonline.com 1/22/2018 at 10h27
Customer Review
3.7 / 5
Not in stock at first but sent a couple of days later.
Jeremy W. 12/30/2017 at 10h22
Customer Review
3.7 / 5
Website showed in stock but it wasn't had to wait a few days before shipment.
Chris W. 3/31/2017 at 16h41
Customer Review
3.7 / 5
The product looks very good and it came quickly and well packaged. Unfortunately, I haven't got round to using the paint yet which is why I gave it three stars, I wanted to give a fair review.
Jon Y. 3/31/2017 at 15h56
Customer Review
3.7 / 5
All was OK. However, the cost including the item and shipping seems extremely high. However, I could find no option in the US.
Sid r. 3/10/2017 at 21h03
Customer Review
3.0 / 5
Good item.
W H. 2/18/2017 at 00h55
Customer Review
3.7 / 5
I still didn't receive my parcel. The order was placed on 9th of January with 4 - 6 days delivery. It is quite frustrating.
Oleksandr S. 1/24/2017 at 21h34
Customer Review
3.7 / 5
Unhappy that I had already ordered and paid for my item before being told a day later that it was out of stock.
Michael C. 11/25/2016 at 09h04
Customer Review
3.3 / 5
Order delayed due to warehouse malfunction!
Robert G. 10/10/2016 at 19h15
Sorry. Was out of stock temporarily.
kitchenwareonline.com 10/11/2016 at 10h32
Customer Review
3.0 / 5
After paying for the door, I was informed a day later by email it was out of stock and would take 4 to 6 days to arrive. 14 days later it arrived in good condition. The description on the web site said it was compatable with several model numbers of Microwave. I ordered it especialy for my model, and although it fits, it has the model number of another microwave printed on it.
Andrew H. 3/9/2016 at 13h41
Sorry. The website is set up to display whether items are in stock or not and this is displayed on the item page. If an item is out of stock the site still allows customers to place an order if we know we can get the item form the manufacturer fairly quickly. Regarding the model number, I have contacted Samsung. The part number is common to all models in the range based on one base model. Our option would be to remove that label on all doors which would look unsightly we think.
kitchenwareonline.com 10/11/2016 at 10h08
Customer Review
3.0 / 5
Postage costs are ridiculous for such a small value item. Had to collect it from the local post
office as I was not in for the delivery and it had to be signed for. You should offer a cheap
postage option for low value items. Anyway the mica sheet worked fine and the microwave is
back in use and I even have two spare sheets if ever I need them.
Bob N. 3/5/2016 at 16h07
Sorry. The postage costs are out of our hands and reflect the Royal Mail cost plus our packaging.
kitchenwareonline.com 10/11/2016 at 10h10
Customer Review
3.3 / 5
My order took around 3 weeks to arrive. Not contacted by suppliers. Had to send 2 emails asking before I got a response. Parts all good when they arrived though.
Matt G. 2/15/2016 at 15h16
Customer Review
3.7 / 5
Wrong Size!
Julie D. 2/10/2016 at 12h53
Customer Review
3.0 / 5
But the 3mm hole in each foot was 4mm.
On 3MM stand leg, that was very lose.
But I found a way around that!
J F. 2/8/2016 at 01h29
Customer Review
3.7 / 5
Good service and a good product, just unfortunate they were too big for my trivet, managed to correct the problem with super glue though.
Nigel G. 11/29/2015 at 11h19
Customer Review
3.0 / 5
I needed two of these and bought one from another company. They both arrived the same day - speedy delivery. Unfortunately it was stuffed into a cardboard box and smelled a bit dusty. Compared to the other hippo I received, it looked a bit worse for wear so I had to give it a wipe with a damp cloth. Could have been packaged better.
Selena W. 11/14/2015 at 20h38
Oops. seem to have doen the same feedback for the site as the item. Please see my response to the other feedback. Thanks.
kitchenwareonline.com 11/16/2015 at 12h44
Customer Review
3.7 / 5
Thank you.
Stuart l. 10/21/2015 at 09h32
Customer Review
3.0 / 5
I ordered the product on 20.8.2015 and paid for Royal Mail 24 delivery. Once my money had been paid into Kitchenwareonline's account, I was informed that the product was out of stock and would be despatched as soon as possible. I selected Royal Mail 24 thinking that the product would arrive the next day (Friday). The product didn't arrive until Tuesday of the following week. If I had been made aware of this during the ordering process, I would have opted for a cheaper carriage rate.

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Simon W. 9/1/2015 at 11h22
Sorry for the poor service. We are trying to resolve the stock issue currently. We have this online shop as well as Ebay and Amazon shops and we are a 'bricks and mortar' real shop also. To that end trying to report accurately the stock across all 4 channels is extremely difficult and an ongoing problem. We do mention in our terms and conditions that if an item is required urgently to make contact so that we can physically check and reserve an item.
kitchenwareonline.com 9/3/2015 at 10h36
Customer Review
3.3 / 5
Shipping and product fine - very prompt.

Problem is that two of the three feet were the correct size (3mm intern Ø), the 3rd was unfortunately 4mm intern Ø.

Given the very high cost of the postage (ca. 3 times the cost of the item) we will drop the issue.

Rgds.
Michael S. 7/1/2015 at 21h37
Sorry for the inconvenience. The feet are supplied individually and we do try and match them like for like. It would seem that the manufacturer must make and supply them (to Panasonic where we buy them) in different batches of slightly different dimensions.
kitchenwareonline.com 7/6/2015 at 17h45