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Ratings and Reviews for kitchenwareonline.com

Merchant Ratings
5.0 1
4.8
 
 
URLhttps://www.kitchenwareonline.com
Customer Review
3.5 / 5
Did not fit my oven door.
Rodney A. 7/26/2020 at 11h58
Customer Review
3.5 / 5
Poor value. Very high postage charge.
Steve W. 6/11/2020 at 09h44
Customer Review
3.7 / 5
When ordered it stated in stock however received an email after ordered to say not in stock and would not be in stock for 4/6 days.
Corinne E. 6/7/2020 at 10h51
Customer Review
3.0 / 5
I was told the goods had been posted on the 18MAY , first class Royal Mail, ten days later I still not received the parcel . We have not experienced any issues with our post other then then this issue.
I have paid for the part and therefore awaiting a response from Kitchenwareonline!

UPDATE, PARCEL ARRIVED YESTERDAY. ROYAL MAIL TOOK 10 DAYS TO DELIVER
.
Anthony S. 5/29/2020 at 10h27
Would you like me to send a replacement, maybe tracked this time ?. I guess it has got lost somewhere in the post despite saying that you havent had issues. I am told that currently there are huge backlogs of post at points around the country. Please be kind enough to refuse delivery of the original when it does turn up so that it gets returned to sender. Thank you. I'll wait to hear from you.
kitchenwareonline.com 5/28/2020 at 12h33
Customer Review
3.7 / 5
Sent on the 4th May received 12 May. Item does not fit too small. Have sent an e-mail toyour customer services.
PETER S. 5/14/2020 at 12h30
You don't separate the rivets. Offer the stirrer cover up to its correct position. Push the rivet into the hole up to its 'collar' pushing the cover to the roof then push the rivet further. As the centre part pushes into the part with the collar, it will spread the other side of the roof of the oven holding the cover in place.
kitchenwareonline.com 5/14/2020 at 13h13
Customer Review
3.7 / 5
There was a delay on postage but that might just be our current problem BUT the product solved my problem. Microwave is now back to working!
Stephen A. 4/24/2020 at 11h54
Customer Review
3.5 / 5
Took longer than expected.
Peter s. 10/21/2019 at 09h33
Customer Review
3.7 / 5
It took a while to deliver the part but eventually we got it
also the cost of shipping quite high.
Verified customer. 9/12/2019 at 05h03
Customer Review
3.7 / 5
Not convinced of the accuracy of the thermometer.
ALAN W. 8/30/2019 at 01h19
Customer Review
3.7 / 5
At first I was a bit sceptic about the amount of paint I received, but after painting the rusty areas in my microwave I still had more than 3/4 of paint left in the tin. The paint quality is just so great, the coverage is excelent.
Postage I think is high, and instead of e-mailing me for two days that you are processing my order, shorten the despatch time. I come from an eastern European country and this would have been dispatched the same day with next day delivery. Bet Somalia is better...
Berei D. 6/20/2019 at 00h54
Thank you for your kind comments. The package is too large to be sent large letter so small parcel prices are applied. The delay was due to the order being placed on a Saturday. The order was processed and sent on the monday. I suspect that you are correct about Somalia as they are predominantly muslim and take Friday as a day of rest whereas we in UK take Sunday. I have just checked and not been able to find the grey paint kit available for sale in Somalia.
kitchenwareonline.com 6/20/2019 at 10h25
Customer Review
3.7 / 5
Staff help me quickly and efficiently to find what I need!
Francesco R. 5/28/2019 at 12h31
Customer Review
3.3 / 5
Unfortunately the wrong part was sent but the refund and customer service correcting the error was faultless.
A J. 5/9/2019 at 18h29
In actual fact you ordered the wrong part (a part for a different model to yours) and it wasn't compatible, therefore you returned it for a refund which we were happy to do. Glad to be of service.
kitchenwareonline.com 5/10/2019 at 09h48
Customer Review
3.0 / 5
Prompt delivery and appropriate packaging.
Aileen R. 3/8/2019 at 10h08
Customer Review
3.0 / 5
I received my order. I am unhappy with the lack of customer service. I contacted you via email twice and never received a reply. The film is exactly what I ordered. The delay in receiving was due to missing information on the shipping address.

Thank you,
Elaine Kunhardt.
Elaine K. 12/21/2018 at 14h40
Customer Review
3.0 / 5
I have bought a product out of stock, then I have been without use my microwave for more than 2 weeks.
Alexander c. 8/18/2018 at 13h40
Customer Review
3.3 / 5
These were three little rubber feet, took too long to arrive and the price is far too expensive for what they are.
I B. 6/29/2018 at 00h56
Sorry for the inconvenience. The feet were shown as out of stock at the time of ordering. Unfortunately these are only available from Panasonic and despite us chasing they keep putting back the delivery date, beyond our control. We did offer you a refund at any time however we couldn't source them anywhere else so you were unlikely to. We did send several emails along the way as well assuring you of our efforts to get them sooner. The price also is dictated by Panasonic. I guess the fact that they are pliable, insulated and yet heat proof to withstand combination microwave means that they are slightly more than little rubber feet. Thank you for your purchase.
kitchenwareonline.com 6/29/2018 at 11h30
Customer Review
3.7 / 5
Kitchenwareonline had issues with their supplier, hence I was sent alternative (after mutual agreement) somewhat later than expected.
Alternative was of equal quality, so am happy with that and I appreciate that there wasn't a lot he could do if his supplier let him down.
However I felt that Kitchenwareonline should have kept me informed rather than me chasing.
Would be happy to buy from them again though.
Alan B. 6/4/2018 at 01h17
Thank you for your purchase. Sorry for the less than perfect service in not keeping you informed. We shall endeavour to improve our systems so that doesn't happen in future.
kitchenwareonline.com 6/29/2018 at 11h35
Customer Review
3.7 / 5
Unfortunately for me, the bulbs didn’t work, I think there is an issue with the microwave itself, not the bulbs! 🙁
Bruce G. 2/22/2018 at 20h19
Customer Review
3.0 / 5
Anuncian uno marca Panasonic en su pagina yenvian uno chino.
Master M. 1/21/2018 at 16h24
Most of our Panasonic spares state that they are made in China. Clearly Panasonic have their spares made in factories in China. Rest assured, all of our Panasonic spares and accessories are purchased from Panasonic UK.
kitchenwareonline.com 1/22/2018 at 10h27
Customer Review
3.7 / 5
Not in stock at first but sent a couple of days later.
Jeremy W. 12/30/2017 at 10h22
Customer Review
3.7 / 5
Website showed in stock but it wasn't had to wait a few days before shipment.
Chris W. 3/31/2017 at 16h41
Customer Review
3.7 / 5
The product looks very good and it came quickly and well packaged. Unfortunately, I haven't got round to using the paint yet which is why I gave it three stars, I wanted to give a fair review.
Jon Y. 3/31/2017 at 15h56
Customer Review
3.7 / 5
All was OK. However, the cost including the item and shipping seems extremely high. However, I could find no option in the US.
Sid r. 3/10/2017 at 21h03
Customer Review
3.0 / 5
Good item.
W H. 2/18/2017 at 00h55
Customer Review
3.7 / 5
I still didn't receive my parcel. The order was placed on 9th of January with 4 - 6 days delivery. It is quite frustrating.
Oleksandr S. 1/24/2017 at 21h34
Customer Review
3.7 / 5
Unhappy that I had already ordered and paid for my item before being told a day later that it was out of stock.
Michael C. 11/25/2016 at 09h04
Customer Review
3.3 / 5
Order delayed due to warehouse malfunction!
Robert G. 10/10/2016 at 19h15
Sorry. Was out of stock temporarily.
kitchenwareonline.com 10/11/2016 at 10h32
Customer Review
3.0 / 5
After paying for the door, I was informed a day later by email it was out of stock and would take 4 to 6 days to arrive. 14 days later it arrived in good condition. The description on the web site said it was compatable with several model numbers of Microwave. I ordered it especialy for my model, and although it fits, it has the model number of another microwave printed on it.
Andrew H. 3/9/2016 at 13h41
Sorry. The website is set up to display whether items are in stock or not and this is displayed on the item page. If an item is out of stock the site still allows customers to place an order if we know we can get the item form the manufacturer fairly quickly. Regarding the model number, I have contacted Samsung. The part number is common to all models in the range based on one base model. Our option would be to remove that label on all doors which would look unsightly we think.
kitchenwareonline.com 10/11/2016 at 10h08
Customer Review
3.0 / 5
Postage costs are ridiculous for such a small value item. Had to collect it from the local post
office as I was not in for the delivery and it had to be signed for. You should offer a cheap
postage option for low value items. Anyway the mica sheet worked fine and the microwave is
back in use and I even have two spare sheets if ever I need them.
Bob N. 3/5/2016 at 16h07
Sorry. The postage costs are out of our hands and reflect the Royal Mail cost plus our packaging.
kitchenwareonline.com 10/11/2016 at 10h10
Customer Review
3.3 / 5
My order took around 3 weeks to arrive. Not contacted by suppliers. Had to send 2 emails asking before I got a response. Parts all good when they arrived though.
Matt G. 2/15/2016 at 15h16