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Ratings and Reviews for www.premierequine.co.uk

Merchant Ratings
5.0 1
4.8www.premierequine.co.uk
 
Premier Equine International Limited
 
Merchantwww.premierequine.co.uk
URLhttps://www.premierequine.co.uk
Phone
AddressUplands
East Marsh Road
Goxhill
North Lincolnshire
DN19 7NQ
Customer Review
2.0 / 5
Faulty boot which I had to alter myself.
Lea M. 1/5/2019 at 19h41
Customer Review
2.7 / 5
Slow despatch and delivery compared to other mail order companies.
Graham B. 1/4/2019 at 20h14
Customer Review
2.3 / 5
Shipping took absolutely ages which was explained to me, customer service was really really lovely. But sadly the merchandise was really really disappointing. The only reason why I won't be returning the Ophelia breeches is that I took the label off – really terrible breeches. :(.
Katy B. 1/2/2019 at 10h52
Customer Review
2.3 / 5
Absolutely love the rug works well but shocking delivery as lost item and horrific customer service to try and “solve” the situation. Left for over 2 weeks with out rug. Customer service could not care less. Such a shame as love products but will not be ordering from them again due to this experience.
Nerys T. 1/1/2019 at 10h57
Customer Review
2.3 / 5
This rug split at the neck after two days usage and this is the second fleece cooler that has done this, so not very impressed with this at all. It was a waste of money.
Yvonne W. 12/17/2018 at 16h50
Customer Review
2.3 / 5
Didn't receive correct items.
Bethan s. 10/24/2018 at 13h30
Customer Review
2.3 / 5
Great product, but terrible shipping. Why state an item as being shipped when all it means is a label has been printed and your item spends another 6 days sitting in a warehouse while you are expecting it to arrive any day??
Jane L. 10/23/2018 at 10h04
Customer Review
2.3 / 5
Quick delivery but boots have stretched and fall done. Need to exchange for a smaller size.
Sass P. 10/4/2018 at 08h46
Customer Review
2.3 / 5
Delivery was quick and packed very presentable.
Charlotte B. 9/14/2018 at 08h47
Customer Review
2.0 / 5
Not happy with this rug...my horse was wet next morning first time on.
M Jane Anderson. 9/9/2018 at 08h00
Customer Review
2.7 / 5
I paid £4.95 for a very small package I do not see this as good value for money. They did credit my account with the postage cost but this is only useful when I have to buy something else and yet again pay extortionate postage. Customer service is nothing above average, they don't speak to each other and had 2 people dealing with queries whereas it would have made more sense for 1 person to deal with me. The only thing that keeps me shopping is the quality of the products.
Sophie Q. 8/21/2018 at 11h17
Customer Review
2.3 / 5
Product arrived quickly but rug was very poor. Customer service recovery was poor also.
Lucy C. 8/20/2018 at 11h09
Customer Review
2.3 / 5
Super fast delivery. Unfortunately the rug has all ripped already, last one I had from PE lasted 3 years on same horse. I think although the rug is well finished there is a design flaw between the green taping and the silver material, all other parts are double taped Sean’s but this is just single and that’s where it’s ripped. Not what I was expecting from PE but maybe just this rug.
Mari B. 7/15/2018 at 10h17
Customer Review
2.3 / 5
Faulty item awaiting email back from customer services.
Hannah H. 7/11/2018 at 12h18
Customer Review
2.0 / 5
Ordered this item for a specific date - at the max 5 day delivery time for £4.95 it would have reached me on time. The item did not turn up on the date specified. I was left to chase by calling Premier Equine - it turned up after the date I wanted them for.
staff was helpful but felt I should have been offered a refund of the delivery cost as they failed to meet the 3 - 5 day.
I have bought many items from PE and am satisified with the service/products - it's a shame it went so wrong this tim.
Nicola M. 6/22/2018 at 10h31
Customer Review
2.5 / 5
Seemed to take quite a while to get here but I suppose it was just after a BH.
Anonymous. 5/28/2018 at 20h50
Customer Review
2.3 / 5
These items took nearly two weeks to arrive , and the fly rug ended up with a tear in it after a day ,.
Anna K. 5/28/2018 at 09h39
Customer Review
2.0 / 5
As I have said many times now, I didn’t receive my order on time after paying for next day delivery.
Courier didn’t ring my doorbell as I was in all day waiting for it.
Subsequently had to buy boots elsewhere and then pay for a return back to you which is infuriating.
Rig quality alright but size comes up very big indeed.
Won’t be using again unfortunately as customer service received was very poor.
Jessica H. 5/24/2018 at 14h00
Dear Jessica, I am sorry to hear that you are unhappy with our service on this occasion. As with any queries we always do our best to investigate and resolve any problems as soon as possible. On this occasion your query was raised with Parcel Force immediately, they responded to us straight away confirming the driver’s location at the time of the delivery. The delivery was attempted at 8.21am and the drivers GPS location showed him directly outside your property at the time of the delivery, as the parcel requires a signature the driver was unable to deliver the parcel as no one was available to sign for it. Unfortunately as the delivery was attempted no compensation is available.

If there had been any issue with the delivery then this would have been addressed and compensation would have been available to you. We do take all delivery issues seriously and try to resolve them as quickly as possible.
Best Regards, PE
.
www.premierequine.co.uk 5/24/2018 at 16h20
Customer Review
2.7 / 5
Normally I give PE 5 stars as everything is great. Not so this time. My boots didn’t arrive so after 5 days I rang, got s surly uninterested girl on the phone who said no they haven’t been dispatched. No apology, no explanation. After a discussion, she said she’d get them dispatched and they arrived on next day delivery. Funny that.
Come on PE. You can do much much better than this.
Gina H. 4/22/2018 at 10h36
Customer Review
2.7 / 5
There is no warning anywhere that this jacket comes up really really small!
Clara F. 4/13/2018 at 09h52
Customer Review
2.3 / 5
Wouldn’t recommend.
VW. 4/2/2018 at 16h30
Customer Review
2.3 / 5
Boots were left in the rubbish bin outside my house! Luckily they were found. Boots are a large and don't fit, I only own a 14.1 section D! Love all the stuff from premier, these boots have been a let down though :-(.
Louise. 3/30/2018 at 20h33
Customer Review
2.3 / 5
Excellent quality jacket.
Julie H. 2/27/2018 at 09h27
Customer Review
2.3 / 5
I purchased turnout mud fever boots for my mare. They were only worn once and one of the boots has already ripped.
Lynne W. 2/24/2018 at 17h51
Customer Review
2.0 / 5
Slow to send out and then only part of order was in stock.
Karen B. 2/19/2018 at 15h43
Customer Review
2.0 / 5
The design of both tail straps and liners decreased in quality and designer from last yr. Tail straps were shorter and not elasticated like last year's design. The liners did not have shoulder darts like last year's design. I did not think to double check that the liners would be any different this year except for colour. Has to be cost-cutting measures. Couldn't return as had used the liners before noticing the difference. Customer service offered a paltry discount off future purchases!
Amanda M. 1/28/2018 at 17h51
Customer Review
2.3 / 5
Didn’t arrive when said, also breeches missing a popper on the pocket.
Josh T. 1/27/2018 at 21h34
Customer Review
2.0 / 5
Took forever to come and they aren’t a true fit in no other boot am I a wide fitting and these do not fit me.
Jade G. 1/8/2018 at 17h30
Customer Review
2.7 / 5
As a loyal, returning customer I was very disappointed with the extremely slow delivery of the item. I don't think it's acceptable to take 22 days to deliver an item even during busy sale periods. I think PE need to review their policy / charges for delivery during sale periods when you acknowledge you are not going to be able to offer the same service as at other times. if you cannot keep up with demands for delivery then why have back to back sales (Black Friday, Olympia, Christmas)?!
Amy S. 1/8/2018 at 11h48
Customer Review
2.0 / 5
Average.
Linda M. 1/7/2018 at 15h23