Ratings and Reviews for Brolliesgalore

Merchant Ratings
5.0 1
4.9Brolliesgalore
 
 
MerchantBrolliesgalore
URL
Phone
AddressUnit 5/6 Polbeth Industrial Estate
West Calder
West Lothian
EH55 8TJ
Customer Review
3.3 / 5
I was delighted to find a 'folding' transparent umbrella but was disappointed to discover that there is no cover for it. When it is taken out of the cellophane wrapper it arrives in, it is very difficult to roll up and impossible to make look neat. I feel it would be better to charge a little more and include a cover, as all folding umbrellas have & need. I would also say that the thin, plastic loop through the handle is inadequate. A pity because the umbrella itself is quite good.
June W. 12/10/2017 at 19h27
Customer Review
3.0 / 5
Not worth the money.
Diane M. 24/9/2017 at 15h29
Customer Review
3.7 / 5
I ordered this umbrella for a 10 year old child. I wanted something a little more grown up than the 'kiddie' umbrellas, but smaller than an adult one. From the description, this seemed to fit the bill. The umbrella is very nice and good quality, but is actually larger than my own adult size umbrella. I requested that if I was not home, it should be left with a neighbour but I came home to find it had been put through the cat flap in the shed.
Tina T. 21/9/2017 at 22h55
Customer Review
3.5 / 5
This wasn't the quality I expected for the price.
Jean L. 7/8/2017 at 09h45
Customer Review
3.7 / 5
Shipping fast, reliable, but not sure about item received, seemed a bit cheap!
Bilkis. 30/7/2017 at 11h28
Customer Review
3.7 / 5
DPD are hopeless sent me a picture of my house where they had tried to deliver - wasn't even my house! Item is brilliant!
I was kept informed all the time about my order.
Eleanor D. 29/8/2016 at 21h40
Customer Review
3.7 / 5
The packaging was slightly damaged but inside it was fine. Very speedy service.
Rachel J. 1/8/2016 at 17h21
Customer Review
3.3 / 5
Brollies described as ivory had a definite Greene tinge to them so a bit disapointing. Ť65.
Jane D. 11/6/2016 at 09h19
Customer Review
3.7 / 5
Shipping OK
Brolly Good
Customer Service OK.
Gordon G. 2/6/2016 at 20h14
Customer Review
3.7 / 5
Brollies arrived broken..not very good quality.
But customer service 5star.

Thank you for your very quick response.
Doreen A. 9/4/2016 at 02h36
Customer Review
3.7 / 5
The Umberella was broken when it arrived.
I was very dissatisfied with it.

I have another due to arrive and I hope it will not be broken.

Emailed to,report it was broken and got first class service.
Sorted it all out in two days. Very happy with all they did.

Regards

Doreen
.
Doreen A. 4/4/2016 at 01h50
Customer Review
3.7 / 5
Very good and efficient service, cannot be faulted. However, please see comments below
regarding the merchandise.
Jenny M. 20/3/2016 at 16h28
Customer Review
3.7 / 5
Goods were faulty but customer service excellent as I was offered a replacement or a full refund with no quibbles. (I took the refund as it was too close to Christmas to risk delivery of replacement in time.).
John. 29/12/2015 at 18h45
Customer Review
3.0 / 5
Your product and packaging were first rate. However, you were badly let down by your carrier who needed four attempts to deliver the parcel. The first two attempts gave me a delivery time however, he seemed to have stopped delivering before he came to my order. On the third attempt I was told that there were 'diversions' in the town - none were apparent to us. After a number of communications with their customer service, the package was delivered on the fourth attempt.
Jayne T. 25/12/2015 at 01h38
Customer Review
3.7 / 5
It was a quite nice umbrella.
P K. 26/11/2015 at 23h07
Customer Review
3.7 / 5
Lovely umbrella, great for a cat-lover like myself. Painted face is very endearing. Only had the opportunity to use it once so far. In terms of size, not quite as long when folded as I thought, which is a good thing, still practical. Would be nice to receive a follow-up mail from your team to ensure I received my goods etc.
Robyn E. 4/11/2015 at 11h30
Customer Review
3.7 / 5
I AM VERY SATISFIED WITH THE PRODUCT AND YOUR FAST DELIVERY!! THANK YOU
CUSTOMER SERVICE NOT APPLICABLE.
Delfino MAGGI. 17/10/2015 at 21h28
Customer Review
3.7 / 5
Parcel eventually arrived at the chosen and requested shop but I had previously been advised of its arrival only to find when I made the journey out to the store that it had not been actually delivered so not happy with the logistics.
Julie Q. 13/8/2015 at 21h06
Customer Review
3.7 / 5
See note below.
Anne J. 10/8/2015 at 09h24
Customer Review
3.7 / 5
Shipping- at least it arrived. 1st only offered alternative delivery no in street that was odd (I had arranged for friend at no.12 to take parcel in). Phone call required. Friend in in morning - ok because parcel delivery scheduled by 13.00 No didn't work: Check email at lunchtime- delivery now scheduled 16.46 - 17.46. Ring friend at no 12 to explain. He very kindly stays in for afternoon- changing his plans. Arrive home about 17.45 -no 3 neighbour at no 3 gives me package. Not easy system!
Susan M. 9/7/2015 at 22h38
Customer Review
3.7 / 5
The 3rd party deliverer struggled with the sat nav to find the address I explained twice in detail how to find it. Then nothing. I looked on the order site and it said that the address had not been provided, which was not correct.

Something that needs to be raised with the 3rd party.
Ronnie W. 8/7/2015 at 08h54
Customer Review
3.7 / 5
Very pleased with the quality of the umbrella and the customer service received. Unfortunately, although the delivery company left an email confirming the package had been left in my designated 'safe place' they left it on my neighbours property not mine!! Luckily I was able to retrieve it before they went away for 2 weeks - in view of the problems with delivery I would be hesitant to place any further orders.
Kerry C. 19/6/2015 at 07h44
Customer Review
3.7 / 5
Courier Service need a new sat nav. Plus when it's there error a bit more Customer service to put it right.
Dave T. 13/4/2015 at 15h20
Customer Review
3.7 / 5
Cannot fault the website, the ordering process or delivery. I feel the quality of the actual product is lacking to say the least.
Mark S. 30/12/2014 at 17h00
Customer Review
3.7 / 5
Excellent delivery service arrived quickly and on time.
The umbrella is lovely to look at and does exactly what it says it does.
Had no need for customer service !
.
Jo O. 23/12/2014 at 21h20
Customer Review
3.7 / 5
The postage is high.
The twice the one of a product price is high !
Hideyuki C. 10/12/2014 at 17h10
Customer Review
3.7 / 5
A fabulous quality product, quite rare to find such a high standard of workmanship. This was by far the smartest duck head umberella I had found. It was well packaged, and although I had an issue with the slow delivery, the customer services responded to my complaint very quickly.
Lesley S. 13/11/2014 at 17h45
Customer Review
3.5 / 5
Fast shipping
Colour and size not as described.
Irene S. 31/10/2014 at 18h02
Customer Review
3.0 / 5
Lovely design, but it only lasted one day out. Quite disappointed, it turned inside out very easily.
Vikki E. 28/10/2014 at 22h34
Customer Review
3.0 / 5
The quality of the merchandise has decreased, from the first one I bought, also the are smaller.
Irene W. 1/9/2014 at 19h58