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Ratings and Reviews for Aquamax

Merchant Ratings
5.0 1
4.8Aquamax
 
Supply of Aquamax Bedding
 
MerchantAquamax
URLhttp://www.aquamax.co.uk
Phone
AddressThe Old Smithy
Maces Hill, Daglingworth
Cirencester GL7 7AB
Customer Review
4.7 / 5
Great service, kept up to date on all movement of my order.
Kirstie M. 6/2/2018 at 06h30
Customer Review
4.3 / 5
Product is excellent, delivery company not so good. Paul at Aquamax is meticulous at pre-booking a delivery day with the transport company and passing on the information about restricted access and max 7.5 ton lorry. RR Transport/Pallet line sent a 12 ton lorry despite quoting these instructions and despite me confirming the details the day before. The lorry was late, and was not able to gain access to the stable yard. All 60 bags had to be manually unloaded at the gate!
Rosemary B. 4/26/2018 at 22h18
Customer Review
4.0 / 5
Very happy overall but 5 of the bags had got holes in them on the bottom of the pallet and so the contents had spilled out and the bags were therefore not full.
JOCELYN S. 1/29/2018 at 15h36
Customer Review
4.7 / 5
Should have been on a double pallet. Can't fault the product or the customer services.
Christine H. 1/11/2018 at 17h41
Customer Review
4.7 / 5
Excellent product drastically reduces stable odours.
Linda N. 11/3/2017 at 16h16
Customer Review
4.3 / 5
Great product very helpful in attempt to make delivery but actual lorry sent was 18 tonne even though 7.5 was requested! That said driver was helpful and delivery did happen and the product is excellent.
Joanne V. 10/4/2017 at 23h39
Customer Review
4.7 / 5
Great bedding delivered very quickly. 1 bag was damaged in transit but Paul has replaced it with another bag which was very kind. Beautiful bedding, does exactly as they say and smells so fresh. Would definitely recommend to anyone.
Carolyn H. 9/26/2017 at 19h57
Customer Review
4.5 / 5
Only downside is the delivery driver can't get the pallet any closer to the barn!
Anna. 9/19/2017 at 23h26
Customer Review
4.7 / 5
Very quick delivery. delivery service was good with correct sized vehicle and a great driver who could not have been more helpful. would have scored 5 BUT for two bags split open on the pallet.
Ron W. 8/26/2017 at 21h20
Customer Review
4.7 / 5
Most of the bags were damaged, from a few pinpricks to fist size tear, so could not be left outside.
The delivery driver was not able to haul the goods over my shingle drive as his equipment was not mechanised and so we had to move the bags individually from the roadside into the dry.
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Lindan. 8/1/2017 at 06h57
Customer Review
4.0 / 5
Website convenient in that I can order anytime. The order arrived a day later than stated. It did come in a small van but with no hydraulic ramp or lift so that the bags had to be moved one by one.
Fiona D. 7/26/2017 at 09h47
Customer Review
4.7 / 5
Excellent product, excellent customer service. Sadly 3 of the bags were damaged, I suspect in transit, one so badly that it has lost a number of pellets and was taped up with brown tape on arrival.
Kirstie M. 6/1/2017 at 06h53
Customer Review
4.3 / 5
The lorry sent out was soo big it couldnt get uo my drive, but could only reverse into the gate area. But they dropped the oallet just inside the field gate. I had the delight of moving 60 x 16 kg bags up to my hay barn! Hard work, but did it. Smaller lorry next time please carriers.
Sue P. 5/26/2017 at 15h47
Customer Review
4.3 / 5
Pallet the bedding was loaded on was only a single pallet and did not support the weight well. the pallet broke, and we had to manually unload half of the bedding before the fork lift truck could get underneath to lift it off the truck.
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Christine H. 5/22/2017 at 21h08
Customer Review
4.3 / 5
Really happy with Aquamax. I'm definitely converted. Customer service was great when I contacted them though the delivery was a bit slow with no communication from the courier until I chased Aquamax themselves.
Lesley B. 3/28/2017 at 21h16
Customer Review
4.3 / 5
Everything was great except the company delivering the bedding who turned up without calling first to check I would be there despite this being pre arranged.
Sara W. 3/6/2017 at 20h27
Customer Review
4.7 / 5
Delivery got delayed by courier as they had a new driver when it was supposed to be delivered and he was slower than expected. They did bring it out on a Saturday though so pleased about that. Good comms from seller.
ANDREA B. 3/5/2017 at 18h01
Customer Review
4.7 / 5
First class product - always good service and helpful company to work with.
ALLISON M. 2/22/2017 at 12h30
Customer Review
4.7 / 5
Requested a 7.5 tonne but sent an 18 tonne. Driver was really helpful and we did manage to unload.
Michelle M. 2/4/2017 at 10h33
Customer Review
4.7 / 5
Phenomenal product!
Sally C. 1/10/2017 at 12h27
Customer Review
4.0 / 5
Hi. Love the product and delivery was swift. However, the pallet that the bags were loaded on to had quite a few protruding nails and was quite battered. As a result, all the bags on the bottom layer were torn and I now have about half a bag of pellets on my gravel.
Mandy W. 12/28/2016 at 10h37
Customer Review
4.7 / 5
Less hassle getting the pallet off the lorry this time - common problem is the pallet is put on lorry wrong way round for the driver to get the pallet truck forks under it resulting in a lot of shunting of other goods on lorry and manual taking off bags of pellets to make it possible to move the pallet.
ALLISON M. 11/30/2016 at 11h51
Customer Review
4.0 / 5
Brilliant stuff !!
Phillipa W. 11/17/2016 at 09h24