Ratings and Reviews for Aquamax

Merchant Ratings
5.02.3
4.6Aquamax
 
Supply of Aquamax Bedding
 
MerchantAquamax
URL
Phone
AddressIngleside House
5 Beeches Road
Cirencester GL7 1BN
Customer Review
5.0 / 5
Can't fault the product, it minimises mucking out time, how often the muck heap needs taking away and mess on the yard. All round top product!
Selena G. 5/8/2017 at 17h49
Customer Review
4.7 / 5
Most of the bags were damaged, from a few pinpricks to fist size tear, so could not be left outside.
The delivery driver was not able to haul the goods over my shingle drive as his equipment was not mechanised and so we had to move the bags individually from the roadside into the dry.
.
Lindan. 1/8/2017 at 06h57
Customer Review
4.0 / 5
Website convenient in that I can order anytime. The order arrived a day later than stated. It did come in a small van but with no hydraulic ramp or lift so that the bags had to be moved one by one.
Fiona D. 26/7/2017 at 09h47
Customer Review
4.7 / 5
Excellent product, excellent customer service. Sadly 3 of the bags were damaged, I suspect in transit, one so badly that it has lost a number of pellets and was taped up with brown tape on arrival.
Kirstie M. 1/6/2017 at 06h53
Customer Review
4.3 / 5
The lorry sent out was soo big it couldnt get uo my drive, but could only reverse into the gate area. But they dropped the oallet just inside the field gate. I had the delight of moving 60 x 16 kg bags up to my hay barn! Hard work, but did it. Smaller lorry next time please carriers.
Sue P. 26/5/2017 at 15h47
Customer Review
5.0 / 5
Excellent product & great customer service.
Sue R. 22/5/2017 at 23h03
Customer Review
4.3 / 5
Pallet the bedding was loaded on was only a single pallet and did not support the weight well. the pallet broke, and we had to manually unload half of the bedding before the fork lift truck could get underneath to lift it off the truck.
.
Christine H. 22/5/2017 at 21h08
Customer Review
5.0 / 5
Fast efficient and good product.
Wisspy. 26/4/2017 at 18h59
Customer Review
3.7 / 5
Lovely product . Delivery was due yesterday pm. Took the afternoon off work and received a call to say won't be with me until tomorrow am. Unfortunately I was working this am. I asked to call me at least 1 hour prior to delivery but they rang me when they were with was annoying. Luckily I went to get my horse in at lunch much time and was there just as the driver was leaving so he moved the pallet for me
Lucy.
Lucy C. 6/4/2017 at 14h02
Customer Review
4.3 / 5
Really happy with Aquamax. I'm definitely converted. Customer service was great when I contacted them though the delivery was a bit slow with no communication from the courier until I chased Aquamax themselves.
Lesley B. 28/3/2017 at 21h16
Customer Review
4.3 / 5
Everything was great except the company delivering the bedding who turned up without calling first to check I would be there despite this being pre arranged.
Sara W. 6/3/2017 at 20h27
Customer Review
4.7 / 5
Delivery got delayed by courier as they had a new driver when it was supposed to be delivered and he was slower than expected. They did bring it out on a Saturday though so pleased about that. Good comms from seller.
ANDREA B. 5/3/2017 at 18h01
Customer Review
5.0 / 5
Top level product and customer service. Ordered on the Monday and delivery was organised for the Thursday to suit me. Brilliant. It is tricky for the delivery oeople to unload the pallett if it is not at the right end of the lorry as the fork lift is a hand pump type and the turning circle on the lorry was not big enough to manoeuver the oaklet round - so we inloaded by hand. Not a problem!!
Sue P. 2/3/2017 at 12h01
Customer Review
4.7 / 5
First class product - always good service and helpful company to work with.
ALLISON M. 22/2/2017 at 12h30
Customer Review
5.0 / 5
Excellent service.
Sarah T. 19/2/2017 at 21h05
Customer Review
5.0 / 5
Great product. A very easy ordering and delivery process with courteous and helpful delivery drivers.
Laura G. 17/2/2017 at 09h01
Customer Review
5.0 / 5
Order very promptly handled, delivery customised to suite perfectly, product superb at a fair price. What is there not to like.
Ron W. 14/2/2017 at 22h11
Customer Review
3.7 / 5
Delivery was unsatisfactory as not delivered on the day or time promised by the transporting company. The driver had difficulty finding the delivery point location, despite specific detailed instructions given to the company office. Apparently, the driver attempted to contact me via my land line and not my mobile telephone number, as requested and as a result my order was delivered a day later than scheduled. Two of the bags were badly damaged causing spillage and some wastage.
Jane E. 5/2/2017 at 18h44
We can only apologise for the delivery Jane.

We always supply the delivery company with all the information the customer requests.

As with all our reviews Jane gave us 5/5 for Aquamax and Customer Service. Whenever we have not received a 5/5 rating it is always because of the delivery,. We too find it very frustrating when this happens.
Aquamax 6/2/2017 at 11h36
Customer Review
4.7 / 5
Requested a 7.5 tonne but sent an 18 tonne. Driver was really helpful and we did manage to unload.
Michelle M. 4/2/2017 at 10h33
Customer Review
5.0 / 5
Great product, great service at a competitive price, nothing else to say.
Matthew B. 1/2/2017 at 19h25
Customer Review
3.0 / 5
Great product but please sort your deliveries out - pallets always always come on a vehicle far too large to access property, despite me requesting a 7.5t truck only. Leaving me to deal with an angry and frustrated driver AGAIN!!!
Holly House. 19/1/2017 at 21h51
Customer Review
2.3 / 5
Bedding is fantastic, however have still not received my order due to the shipping/transport company used. Informed them days to deliver, phone numbers, and not to use anything over 7.5 tonnes. They tried to deliver once without informing me, in a 18 tonne wagon!! Said would come today at 3.00 no one has arrived and just rang them oh no cannot come today. Still waiting for delivery. Disapointed.

Customer service review is for Delivery firm not Aquamax.
Victoria H. 11/1/2017 at 17h01
Customer Review
5.0 / 5
Five Star product and Five Star service..

One very smug pony owner at this time of year, others on our yard using straw are making 2 trips a day to the muck heap, we only make 2 a week! Also no nasty smelling stable rugs and no lingering smells on human clothing, love it, can't wait to use the new crumble.

Great customer service from Paul, even though we reordered on-line. Big thumbs up to the delivery company as well.

Try it, you won't be disappointed, we weren't .
Jayne C. 11/1/2017 at 16h20
Customer Review
4.7 / 5
Phenomenal product!
Sally C. 10/1/2017 at 12h27
Customer Review
4.0 / 5
Hi. Love the product and delivery was swift. However, the pallet that the bags were loaded on to had quite a few protruding nails and was quite battered. As a result, all the bags on the bottom layer were torn and I now have about half a bag of pellets on my gravel.
Mandy W. 28/12/2016 at 10h37
Customer Review
5.0 / 5
Easy to muck out. My messy horse doesn't plough it all up , so a good firm base gets established and I just whip out the pooh lying on the top and a bit of wet and job done so quickly. No wasted bedding gets thrown out. And - its not dusty. A great product.
Sue P. 26/12/2016 at 19h33
Customer Review
5.0 / 5
Outstanding product, so easy to use and mucking out no longer a chore. Does what it says on the tin and I shall now be using nothing else. I have no hesitation in recommending Aquamax to anyone wishing to purchase a high quality user-friendly product.
Jane E. 20/12/2016 at 22h26
Thank you so much for that wonderful review, Jane.
Aquamax 22/12/2016 at 07h13
Customer Review
5.0 / 5
All good with delivery and product.
Geraldine P. 1/12/2016 at 15h43
Customer Review
5.0 / 5
As always great efficient service from Aquamax. Good quality products and great customer service.
Lisa P. 30/11/2016 at 15h11
Customer Review
4.7 / 5
Less hassle getting the pallet off the lorry this time - common problem is the pallet is put on lorry wrong way round for the driver to get the pallet truck forks under it resulting in a lot of shunting of other goods on lorry and manual taking off bags of pellets to make it possible to move the pallet.
ALLISON M. 30/11/2016 at 11h51