Ratings and Reviews for Aquamax

Merchant Ratings
5.0 1
4.8Aquamax
 
Supply of Aquamax Bedding
 
MerchantAquamax
URLhttp://www.aquamax.co.uk
Phone
AddressThe Old Smithy
Maces Hill, Daglingworth
Cirencester GL7 7AB
Customer Review
5.0 / 5
Great delivery and service as usual, my only criticism is that the product i ordered was sent in a plastic bag without padding and so i was relieved that it did not get damaged.
Jane C. 7/8/2018 at 13h13
Customer Review
4.7 / 5
Great service, kept up to date on all movement of my order.
Kirstie M. 6/2/2018 at 06h30
Customer Review
5.0 / 5
Easy to order
Excellent delivery driver
Excellent product
What’s not to like !
Lindan. 5/22/2018 at 18h06
Customer Review
5.0 / 5
Fantastic bedding used for the last 12 months, have previously had delivery problems, but not anymore.
Barry of Palletways couldn't of been more helpful contacted me before arrival great to have some really good service.
Victoria H. 5/20/2018 at 15h51
Customer Review
5.0 / 5
Kept well informed at all stages of our order. The product itself arrived with only one damaged bag on an otherwise perfect pallet. Excellent choice in courier who was very helpful and phoned us with an update on a timeslot.
Nanci d. 5/16/2018 at 07h29
Customer Review
5.0 / 5
Tried Aquamax after meeting Paul at Blair Horse Trials. I was a little sceptical of the product but thought I’d give it a try for a wet gelding that we have. The product has been fantastic. Easy to use, quick muck outs, using less bedding and reduced smells. Wondered if other pellets would be just as good..tried another well known brand and well just had delivery of my aquamax order. It didn’t compare. Love Aquamax and find the customer service excellent, others just don’t compare.
Marion K. 5/2/2018 at 21h03
Customer Review
4.3 / 5
Product is excellent, delivery company not so good. Paul at Aquamax is meticulous at pre-booking a delivery day with the transport company and passing on the information about restricted access and max 7.5 ton lorry. RR Transport/Pallet line sent a 12 ton lorry despite quoting these instructions and despite me confirming the details the day before. The lorry was late, and was not able to gain access to the stable yard. All 60 bags had to be manually unloaded at the gate!
Rosemary B. 4/26/2018 at 22h18
Customer Review
5.0 / 5
Excellent customer service, great product!
Rebecca S. 4/6/2018 at 16h36
Customer Review
5.0 / 5
Excellent service and customer care especially when things don't go quite to plan. Lovely delivery man.
Karen M. 2/26/2018 at 20h21
Customer Review
5.0 / 5
Excellent customer service, always good to have a chat with Paul.

Minimal storage needed for whole pallet (smaller then a big round hay bale).

Delivery and driver excellent.
Jayne C. 2/23/2018 at 11h06
Customer Review
5.0 / 5
Great service a few bags damaged and open not reported this yet.
Sally R. 2/8/2018 at 15h39
Customer Review
5.0 / 5
Excellent product and excellent service.
Kat J. 1/30/2018 at 18h13
Customer Review
4.0 / 5
Very happy overall but 5 of the bags had got holes in them on the bottom of the pallet and so the contents had spilled out and the bags were therefore not full.
JOCELYN S. 1/29/2018 at 15h36
Customer Review
4.7 / 5
Should have been on a double pallet. Can't fault the product or the customer services.
Christine H. 1/11/2018 at 17h41
Customer Review
5.0 / 5
Customer service was awesome.
Debra. 12/23/2017 at 15h55
Customer Review
5.0 / 5
It was easy and quick to order my pallet of Aquamax, and I was pleased that my delivery was on the day requested so I could be there to receive it. Aquamax made the ordering process quick and easy, and I was given details of the delivery company to enable me to make contact to confirm a time for delivery. The delivery was on time. I have absolutely no complaints in relation to customer services and the delivery of my bedding. Aquamax is a pleasure to deal with.
Nicola P. 11/4/2017 at 20h32
Customer Review
4.7 / 5
Excellent product drastically reduces stable odours.
Linda N. 11/3/2017 at 16h16
Customer Review
5.0 / 5
Have used Aquamax for over a year now and wouldn't go back to my previous wood pellet brand. Easy to order, appreciated the phone call from Paul to check that the lorry could deliver down our narrow lane, and a friendly and helpful delivery driver too! :-).
Sara W. 10/31/2017 at 19h17
Customer Review
5.0 / 5
Fantastic product, prompt service and lovely delivery man who went above and beyond by putting the pallet in the barn for me (they are meant to just drop it on the curb).
Ania W. 10/28/2017 at 19h18
Customer Review
5.0 / 5
Great fork.
Lynn M. 10/26/2017 at 14h28
Customer Review
5.0 / 5
Arrived next day.
Frances L. 10/22/2017 at 12h07
Customer Review
5.0 / 5
Absolutely love this product; by far the best pellet bedding which I have used. Makes a very easily maintained, clean, odour free bed and keeps my horse clean too! Excellent value for money as it lasts a long time. Great customer service and very considerate delivery, thank you very much.
Catherine N. 10/13/2017 at 11h25
Customer Review
5.0 / 5
Aquama is a superior product. I have tried various cheaper wood products for my horses beds but have found aquamax more cost effective. It costs more per bag but last twice as long before having to top the bed up. It fluffed up better than anything else I have used. Will be sticking with Aquamax as I love it and so does everyone that uses it at my yard.
Sandra M. 10/11/2017 at 22h42
Customer Review
5.0 / 5
Great service, Paul was so helpful. The product seems great- easy to use, easy to store, and smells amazing!
Amelia G. 10/10/2017 at 15h06
Customer Review
4.3 / 5
Great product very helpful in attempt to make delivery but actual lorry sent was 18 tonne even though 7.5 was requested! That said driver was helpful and delivery did happen and the product is excellent.
Joanne V. 10/4/2017 at 23h39
Customer Review
3.3 / 5
Actual product was excellent as usual, but around 10% of the bags had holes in them meaning some of the bedding leaked out. The order did not arrive on the day it was supposed to. I phoned twice to check on it and was told that they were delayed but would ring if they couldn't make it. They didn't ring. The next day I happened to ring just in time to get it shipped that day but if I had rung 5 minutes later if would have not been shipped until the following week.
Sarah. 10/3/2017 at 17h38
Sarah, I am sorry to hear about the broken bags on delivery and the customer service from the delivery company. As you can see from other reviews many customers love Aquamax and their only disappointment is delivery. Our warehouse always looks to ensure the bags leave in good condition. It is so frustrating when some delivery companies do not recognise the meaning of customer service. I will certainly compensate you for some lost bedding with your next order.
.
Aquamax 10/3/2017 at 21h05
Customer Review
5.0 / 5
I am really happy with Aquamax. I have friends who have been persuaded to try cheaper alternatives and have regretted it. I won't be making that mistake.
Sam E. 9/26/2017 at 22h35
Customer Review
4.7 / 5
Great bedding delivered very quickly. 1 bag was damaged in transit but Paul has replaced it with another bag which was very kind. Beautiful bedding, does exactly as they say and smells so fresh. Would definitely recommend to anyone.
Carolyn H. 9/26/2017 at 19h57
Customer Review
5.0 / 5
Swift service, amazing product and fabulous friendly and knowledgeable customer care.
Joanna H. 9/23/2017 at 16h03
Customer Review
4.5 / 5
Only downside is the delivery driver can't get the pallet any closer to the barn!
Anna. 9/19/2017 at 23h26